Rated 5 out of 5 by Boston39 The only place to stay in Boston
The ambiance at the Liberty is really like no other hotel I have stayed at. When arriving to the open air lobby via the escalator, you immediately sense the vibe, which is alive and fun. The staff is top notch, the food and beverage offerings varied and executed flawlessly, and the location is the best in the city. It's the place to stay for a weekend of nightlife fun, or for an extended vacation or work trip. I can't say enough about how hip, comfortable and service focused this place is.
July 30, 2014
Rated 5 out of 5 by Woodsie VP
Great stay, nicely done and will definitely stay again. We had a wonderful time!
August 5, 2014
Rated 5 out of 5 by David83 Business Travel - April - July 2014
I stayed at the Liberty every week from April – July 2014 for business travel and, as a result, now consider this hotel a “home away from home” in Boston.
The location of the hotel is ideal – at the junction of the Charles River and Beacon Hill, with a T stop across the street and a short walk to the North End – you definitely save time by staying here for its proximity to everything.
Aside from its location, the Liberty has delicious (although pricy) food and drink options – Scampo is very good, often unusual Italian (try the lamb pizza!). For Platinums, I would opt for the breakfast amenity at check-in, which is served in the comfortable Clink restaurant. Check out Alibi for a drink, with its jail cell theme, but I’d recommend going on an “off night”, as it is shoulder to shoulder on Thurs – Sat nights.
The hotel has lots of activity in the lobby, especially Thurs – Sun, and I’d recommend asking for a room near the top (floors 9 – 16), if you are planning to go to bed early. It can get noisy and I did have trouble sleeping some nights.
The best part of the hotel is the staff – no matter who was working, they were very friendly and responsive – from their flexibility of checking in to the first / best room available (versus other properties, that require you to wait until a pre-set time), to the initial glass of Cava before heading up to the room – they always made me feel genuinely welcomed and appeared truly appreciative of my business.
I had a demanding, often changing schedule for work. Despite this, the hotel was able to accommodate the dates I needed within the project’s negotiated rate. The valet team also, graciously, stored some heavy work related materials (binders) for me so that I did not have to lug them back and forth from home. They often had my “box of binders” waiting for me in my room upon check-in which was very convenient.
All in all it was a pleasure staying at the Liberty and I look forward to seeing Zach, Jill, Adrienne, Oscar, and my other friends there again soon!
August 7, 2014
Rated 5 out of 5 by Philly1980 Great Night
We used our SPG points to try the place out during a recent visit to Boston. We were VERY impressed with the service/staff and the hotel itself...we would easily recommend!
August 4, 2014
Rated 1 out of 5 by gmiller68 "Luxury Collection" hotels don't accommodate Platinum members who use points for stays at this hotel...
This is the first review I have ever written, which should tell you how frustrated I was about my recent stay at this hotel. I'm a Platinum member and used points for this hotel. I suspect the poor treatment and was because I was using my points (that's the impression I felt)...since they are not making any money on me, they simply didn't care about accomodating my requests (which were nothing special).
July 18, 2013
Rated 5 out of 5 by DawnM Made my birthday special
I used points for our stay. I am a platinum member and requested special attention/ an upgrade for my birthday. I was wonderfully accommodated with a suite, and Thomas who checked us in was delightful and must have wished me a happy birthday 5 times! I felt special and appreciated as a platinum member. The hotel is beautiful and staff exceptional. Keep up the good work. Dawn
November 11, 2013
Rated 5 out of 5 by JJPI A hotel with with a great location
Great location to get to Cambridge, West-end, North-end
August 2, 2014
Rated 5 out of 5 by DB84 Super accomodating for patients at MGH!
The staff at the Liberty is tremendous and really go the extra mile when we're there with our daughter for her care at MGH. They are over-the-top compassionate and accomodating during the difficult times of having a loved one in the hospital.
November 19, 2013
Rated 5 out of 5 by DCJim Amazing Concierge and Valet Staff Attention
I just want to compliment the entire team at The Liberty regarding their pro-active attention to a problem that arose while I was traveling on vacation. While on Cape Cod before my visit to Boston the temporary license plates on my new car expired and I needed to arrange for replacements to catch up with me somewhere. Not only did the concierge quickly offer to help and provide the needed mailing instructions when I called them before my arrival, but they later called to confirm the receipt of the plates before my arrival and then arranged for the valet staff to install them because I did not have the needed screwdriver. They even offered to take a photo of the new plates and e-mail it to me in case I ran into trouble with the authorities on my drive to Boston from Cape Cod. I really appreciate all they did to help me address this problem in a timel fashion and to avoid any problems during my vacation!
July 28, 2014
Rated 5 out of 5 by Gus48 Special
The greet was fantastic, quick and personable. Jamai was our front desk attendant and poured us our champagne and got us off to our room. SPG event for the evening we were met by Brian and Nicole and they helped us with transport. Rachel knows I'm not blowing smoke, this is a great team from valet arrival to valet departure.
July 29, 2014
Rated 5 out of 5 by Wsnderlust Boston's Best
The Liberty delivers from the very beginning with warm welcomes from the Bellmen to the pop of champagne corks at check-in. The rooms are modern, well-appointed, comfortable and the old jail lobby space creates a historic, yet cool vibe that's unique to any other Boston hotel. It was a great experience and great time...
July 28, 2014
Rated 5 out of 5 by JHConsultant Great Property Near Boston Common
Overall: The Liberty Hotel is a great property with a unique history, terrific rooms overlooking the river, excellent SPG recognition, convenient access to public transportation, and a vibrant nightlife.
Check-In & SPG Recognition: Wil, the front desk associate, was polite and professional. I received an SPG Platinum Status upgrade from a Deluxe King room to a Signature Suite on the 8th floor.
Room: The suite was fantastic, including terrific river views, separate living room and bedroom, a dining table, and a large bathroom. The appointments were comfortable, tasteful, and well-maintained.
September 24, 2013
Rated 2 out of 5 by DrMillo1 Great facility needs maintenance and quality of service i proovement
I stayed for 7 days one of many stays at this great facility.
Unfortunately the shower facet was detached ( could really cause burns/safety issues)
The power plugs in the lamps were too loose so you cannot plug in any device.
The internet connection even when you pay premium is half bandwidth of what is promised ( 4Mb which low anyhow).
The front desk people not always available and many times only in training person is at the front desk.
So much room for improvement!!!!!
May 23, 2014
Rated 5 out of 5 by DeeBee4 Captured by Luxury
First impression was locked up tight with arresting lobby entrance.
Warmly welcomed with a glass of champagne, while hearing about fascinating history of this jail house turned into beautiful luxury hotel.
Escape to Scampo's , Lydia Shire Rest. , definitely not our last meal here, Alibi for a pre dinner cocktail is not to be missed.
Can't wait to return.
June 3, 2014
Rated 4 out of 5 by WoTAes Overall OK, but details are sketchy
I checked in to my room to find a half empty can of dog food in the hotel's refrigerator, along with the expected soft drinks and other expected items.
The first day, I had a complimentary bottle of water in the room. Days 2 and 3, not. (And other colleagues of mine had water all 3 days; while others still were missing the coffee maker in the room.)
The hotel is great, but it just felt as if things were not quite in focus.
The bathroom rug was way too small for the size of the bathroom itself. The air conditioning was set to "cool" in November in Boston!
The staff is polite.
November 12, 2011
Rated 1 out of 5 by DiscerningGuest Failure to honor our reservation - and bad stay
We reserved a room with a king bed for a romantic evening in Boston with our SPG points - spending 12,000 points for what we expected would be an excellent opportunity to try a top end Starwood property (I hold gold status with 2 other chains, and wanted to see a top Starwood property). When we arrived, we were told the only room available featured 2 twin beds - not even queen beds were available. Our window faced another set of windows at the building next door, and the heating / cooling equipment on their roof. Our phones in the room - both on the desk and on the nightstand - did not work. The best the desk clerk could offer us was an "I'm sorry" and 500 Starwood points - nowhere near adequate for the failure to deliver on the reservation we made. I find it odd and perverse that once I committed to my reservation I could not change it less than 48 hours prior to expected arrival, yet the hotel changed my reservation without consideration or compensation. This has left an enormously bad taste in my mouth about the Liberty Hotel, and not wanting to do much to elevate my Starwood status.
June 3, 2014
Rated 5 out of 5 by CG44 Love the Liberty
Have stayed here several times - excellent. Only problem is there are no taxis out front and it took a very long time to get one so I called Uber and got one.
July 25, 2014
Rated 2 out of 5 by TravelerChloe Disappointing
For the price, I wouldn't recommend this hotel.
Service was lackluster, I called for a luggage rack when I arrived and two hours later it still wasn't delivered. I finally asked the maid who came to do the turn-down and she brought it. The Molton Brown products were harsh for your skin and hair, and there was no body/hand lotion, so your skin just gets super-dry after washing your hands. Also, I was sent an email before my arrival with the header "an exclusive offer for your upcoming visit", but there was no offer, and when I inquired they did not reply.
The lobby is gorgeous, so a good place for a drink, but don't bother staying the night.
December 11, 2011
Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 3 out of 5 by Lolo Great historic building; not so great view
I was very excited to stay at The Liberty. I had heard great things from a friend who said the room/view was amazing. Unfortunately, when I checked in, I found out that I had a room that faced the nearby medical center. The hotel was so close to the offices that you could literally look in the windows and make eye contact with the hospital workers. Furthermore, the furniture/room was nothing really special. We did not get turn down service on our first night at the hotel and there was no newspaper delivered in the AM. Since this was the SPG Luxury Collection, I expected a higher level of service than what I normally receive at other properties. Unfortunately, I found that several services/amenities common at other luxury hotels were missing.
June 23, 2013
Rated 5 out of 5 by Catie99 Excellent hotel to complete your time in Boston
The Liberty Hotel has a friendly, thorough, and efficient staff; the rooms and amenities make it a Luxe yet hip stay in Boston. The restaurants are all top notch and the bars are a fun experience. I have stayed here before and would return here on my next visit. It's like no other hotel in Boston!
July 21, 2014
Rated 2 out of 5 by Tatiana58 not a luxury hotel
Room had badly stained carpet, so we were moved to another room. Room with two double beds, desk chair and no other seating. Very tight space, only 3 small drawers for storage and a very small closet. The best feature was the bathroom and shower. But no plug near the makeup area. Lobby busy--cocktail crowd. Clink restaurant had a very limited,pricey and unappealing menu for seasoned travelers like us, who have traveled extensively. We do not recommend this hotel unless the price is very competitive and one needs to be in that location.
June 16, 2012
Rated 1 out of 5 by ceh555 My stay at your hotel
I am a SPG platinum and on an MIT board so I stay at your hotel because it is close to MIT and the rooms are excellent. The issue is the customer service is deplorable. The people at the front desk make promises and do not follow thru. On my recent stay last week, the front desk was to move me to another room. I returned to the hotel at 8pm that night and had the same room. To make matters worse, my room had not been cleaned.
This is the 3rd time this has happened to me during a stay at your hotel. I will not stay again.
November 23, 2012
Rated 1 out of 5 by Adam13 Hotel needs Spring Cleaning!
I stayed at this hotel and had to move the bed to find out why my son and I were having such dramatic reactions and found dust build-up that had been there for months along with dirty tissues. View from window was a building about 20 feet away, there is no view on this side of Hotel. After speaking to Front Desk they had no ability to do anything as they had no other rooms available. There is a club that takes place in the lobby, beware of loud music! Had to move hotels after just 6 hours, many better choices in Boston.
October 27, 2013
Rated 5 out of 5 by jewlb123 Thoroughly enjoyed our stay
The location cannot be beat if you are exploring Boston! We also thought the service at the liberty was superb! Thanks for a great stay.
July 21, 2014
Rated 1 out of 5 by myself7 Luxury Collection?
The Luxury Collection classification of the Liberty hotel is ridiculous. My dog's kennel is more luxurious.
I booked two rooms and on checkin 5pm, found that one of the rooms was not available yet. That much I can accept but an arrogant check in clerk who claims to know everything and is totally patronizing is beyond the limit.
My room is 1223, and the furniture looks tired, the shower control is broken, and the bath has not been cleaned today. Calling room service gets a very friendly response, but no delivery to the room within 1.5 hours, perhaps they forgot about my request!
I get the impression that the problem with this hotel is the guests. Surely the staff would be much happier if there were no guests making requests, causing them to work, and finally, paying the bills.
July 8, 2014
Rated 5 out of 5 by mwood86 Outstanding customer service
I had booked a suite for two nights on awards, and it turned out the hotel was committed 100% and had oversold my suite. I worked with Falon and & Rachel (GM), and they were outstanding. I could not have asked for better customer service. In the end, we agreed upon a more than fair compensation for my troubles. Hotel bar is hopping at night, and has a line out the door. I came over from W Boston, and I think this is my new place when I'm in Boston. Outstanding views of Charles River, Cambridge & Boston.
March 25, 2012
Rated 1 out of 5 by Bothered The hotel should know better ....
The hotel plays EXTREMELY LOUD music on Thursday, Friday, and Saturday nights from 10 pm to 2 am. To give us the Charles Harrington Suite (Room 332) without telling us that we would not be able to sleep until after 2 am is COMPLETELY UNACCEPTABLE. Fortunately, we were able to move to the Tower Guest Rooms but how anyone can assume that any of the rooms within earshot of the lobby music is a suitable room is unfathomable.
This hotel needs to NOT give these rooms to those wanting to go to bed at a decent hour!!!
We will never stay here again unless we request the Tower Guest rooms. iT WAS SUCH A DISAPPOINTMENT!.
What a royal nightmare! THIS IS NOT STARWOOD QUALITY AND NEEDS TO BE INVESTIGATED INTERNALLY ... I EVEN ASKED STAFF TO COME AND LISTEN TO THE MUSIC COMING THROUGH THE WALLS INTO OUR ROOM.
October 26, 2013
Rated 5 out of 5 by MLAB This hotel is one of the best we have stayed at
We loved all the hotel had to offer. It was within walking distance of all the points of interest we wanted to see. The hotel dining was excellent. The staff was always there to answer any of our questions and assist us in any way they could. I highly recommend it. I already have two co-workers looking into a vacation there.
April 14, 2014
Rated 5 out of 5 by DaveCt Stayed 2 days for New Year's Eve 12/30-1/1/2014
My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer.
January 1, 2014