Rated 5 out of 5 by JHConsultant Great Property Near Boston Common
Overall: The Liberty Hotel is a great property with a unique history, terrific rooms overlooking the river, excellent SPG recognition, convenient access to public transportation, and a vibrant nightlife.
Check-In & SPG Recognition: Wil, the front desk associate, was polite and professional. I received an SPG Platinum Status upgrade from a Deluxe King room to a Signature Suite on the 8th floor.
Room: The suite was fantastic, including terrific river views, separate living room and bedroom, a dining table, and a large bathroom. The appointments were comfortable, tasteful, and well-maintained.
September 24, 2013
Rated 5 out of 5 by NYCBOS The BEST service
I have to say that every time I come here, I am thoroughly impressed with the service. Every member of the team is incredible, but I have to point out that Jill is exceptional, (as was Will). Jill exceeds every expectation and does so with class and grace. She is phenomenal and I would hire her in a second! I am in town and stay at the Liberty once a month and it truly feels like home.
May 19, 2014
Rated 4 out of 5 by Andrew206 Hotel staff was very friendly
A friend an I were travelling down the East coast and made a stop over here.
From the moment we stepped into the hotel the staff were courteous, professional, and friendly. The hotel itself, and the lobby in particular, was interesting to explore. A few weddings were also going on that day as well. Lots of excitement!
Oscar, the gentleman at the reservation desk upon arrival, set the tone for the rest of our stay. Informed us of events, granted us some special services, acted as a bit of a tour guide, and insured we were looked after any time we had a question. Very personable!
The small gym was a pleasure. Providing cold towels, water, small collection of weights, and a few machines. It was packed in the morning, however if you enjoy running a thirty second walk takes you to a wonderful path along the river.
The attached bar Alibi had just been renovated and was an incredibly busy place Friday night. Almost to busy. The gentlemen running it are very professional! I did have an issue with member of the bar staff claiming to have misplaced a credit card (Partied all over and that is a first for me!). I would have liked to billed it to my room the whole night but I don't think the bartender serving would have been able to keep track... A quick talk to the guys at the entrance and in seconds this incident was resolved. To be fair, the place was PACKED!
This hotel is definitely a great place to stay! Starwood Hotels around the world are always a good choice when you want a high level of professionalism and luxury.
May 25, 2014
Rated 5 out of 5 by theend451 Service and location are the BEST in Boston!
My partner and I had the pleasure of staying at the Liberty to celebrate his graduating from Brown. Brian Lodermeier ensured a memorable trip for the both of us. The rest of the staff was wonderful as well! You cannot beat the location right next to the Red Line and with great rooms and comfortable beds. The Liberty is our favorite Boston hotel.
May 19, 2014
Rated 4 out of 5 by WoTAes Overall OK, but details are sketchy
I checked in to my room to find a half empty can of dog food in the hotel's refrigerator, along with the expected soft drinks and other expected items.
The first day, I had a complimentary bottle of water in the room. Days 2 and 3, not. (And other colleagues of mine had water all 3 days; while others still were missing the coffee maker in the room.)
The hotel is great, but it just felt as if things were not quite in focus.
The bathroom rug was way too small for the size of the bathroom itself. The air conditioning was set to "cool" in November in Boston!
The staff is polite.
November 12, 2011
Rated 5 out of 5 by KMarie Boston's Best!
Excellent service, comfort and architecture with the
best location and views in Boston. Fabulous bars
and restaurants too!
May 21, 2014
Rated 4 out of 5 by Debralynn Great hotel
Beautiful lobby, rooms,attentive staff. I came for a conference and found it to be ideal in terms of location. Coffee/ tea wasn't great and chairs in meeting room were not comfortable. Suggest upgrade in these areas. Everything else was really perfect. Love the champagne on arrival and the chilled towels in the gym!
May 17, 2014
Rated 2 out of 5 by TravelerChloe Disappointing
For the price, I wouldn't recommend this hotel.
Service was lackluster, I called for a luggage rack when I arrived and two hours later it still wasn't delivered. I finally asked the maid who came to do the turn-down and she brought it. The Molton Brown products were harsh for your skin and hair, and there was no body/hand lotion, so your skin just gets super-dry after washing your hands. Also, I was sent an email before my arrival with the header "an exclusive offer for your upcoming visit", but there was no offer, and when I inquired they did not reply.
The lobby is gorgeous, so a good place for a drink, but don't bother staying the night.
December 11, 2011
Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 3 out of 5 by Lolo Great historic building; not so great view
I was very excited to stay at The Liberty. I had heard great things from a friend who said the room/view was amazing. Unfortunately, when I checked in, I found out that I had a room that faced the nearby medical center. The hotel was so close to the offices that you could literally look in the windows and make eye contact with the hospital workers. Furthermore, the furniture/room was nothing really special. We did not get turn down service on our first night at the hotel and there was no newspaper delivered in the AM. Since this was the SPG Luxury Collection, I expected a higher level of service than what I normally receive at other properties. Unfortunately, I found that several services/amenities common at other luxury hotels were missing.
June 23, 2013
Rated 2 out of 5 by Tatiana58 not a luxury hotel
Room had badly stained carpet, so we were moved to another room. Room with two double beds, desk chair and no other seating. Very tight space, only 3 small drawers for storage and a very small closet. The best feature was the bathroom and shower. But no plug near the makeup area. Lobby busy--cocktail crowd. Clink restaurant had a very limited,pricey and unappealing menu for seasoned travelers like us, who have traveled extensively. We do not recommend this hotel unless the price is very competitive and one needs to be in that location.
June 16, 2012
Rated 5 out of 5 by Gc50 Great place
We arrived after a few travel problems !! And the staff greeted us with such welcoming arms and helped us organise the perfect dinner and tour plans ,
We loved the hotel rooms and what a great buzz in the hotel ,It made our trip.
May 16, 2014
Rated 1 out of 5 by Adam13 Hotel needs Spring Cleaning!
I stayed at this hotel and had to move the bed to find out why my son and I were having such dramatic reactions and found dust build-up that had been there for months along with dirty tissues. View from window was a building about 20 feet away, there is no view on this side of Hotel. After speaking to Front Desk they had no ability to do anything as they had no other rooms available. There is a club that takes place in the lobby, beware of loud music! Had to move hotels after just 6 hours, many better choices in Boston.
October 27, 2013
Rated 1 out of 5 by ceh555 My stay at your hotel
I am a SPG platinum and on an MIT board so I stay at your hotel because it is close to MIT and the rooms are excellent. The issue is the customer service is deplorable. The people at the front desk make promises and do not follow thru. On my recent stay last week, the front desk was to move me to another room. I returned to the hotel at 8pm that night and had the same room. To make matters worse, my room had not been cleaned.
This is the 3rd time this has happened to me during a stay at your hotel. I will not stay again.
November 23, 2012
Rated 5 out of 5 by mwood86 Outstanding customer service
I had booked a suite for two nights on awards, and it turned out the hotel was committed 100% and had oversold my suite. I worked with Falon and & Rachel (GM), and they were outstanding. I could not have asked for better customer service. In the end, we agreed upon a more than fair compensation for my troubles. Hotel bar is hopping at night, and has a line out the door. I came over from W Boston, and I think this is my new place when I'm in Boston. Outstanding views of Charles River, Cambridge & Boston.
March 25, 2012
Rated 1 out of 5 by Bothered The hotel should know better ....
The hotel plays EXTREMELY LOUD music on Thursday, Friday, and Saturday nights from 10 pm to 2 am. To give us the Charles Harrington Suite (Room 332) without telling us that we would not be able to sleep until after 2 am is COMPLETELY UNACCEPTABLE. Fortunately, we were able to move to the Tower Guest Rooms but how anyone can assume that any of the rooms within earshot of the lobby music is a suitable room is unfathomable.
This hotel needs to NOT give these rooms to those wanting to go to bed at a decent hour!!!
We will never stay here again unless we request the Tower Guest rooms. iT WAS SUCH A DISAPPOINTMENT!.
What a royal nightmare! THIS IS NOT STARWOOD QUALITY AND NEEDS TO BE INVESTIGATED INTERNALLY ... I EVEN ASKED STAFF TO COME AND LISTEN TO THE MUSIC COMING THROUGH THE WALLS INTO OUR ROOM.
October 26, 2013
Rated 5 out of 5 by DaveCt Stayed 2 days for New Year's Eve 12/30-1/1/2014
My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer.
January 1, 2014
Rated 5 out of 5 by DQuirk This hotel does everything to meet expectations
We stayed for two nights at the Liberty Hotel for a wedding. The Hotel was breath taking, the rooms definitely met our expectations. The wedding was incredible. Can't say enough about the hotel. After we left I got an email that they found my wallet. So nice to have such honest people. They offered to mail it so I dont have to find time to go to Boston. Again meeting all expectations and some.
January 7, 2014
Rated 5 out of 5 by OLisaO Perfect for History Buffs
This hotel is an old prison and right at the edge of old town Boston. We were able to walk down Cambridge St. and enjoy the many old buildings that now house stores and restaurants. It was a step back in time trying to envision what the city was like way back when.
May 9, 2014
Rated 5 out of 5 by WineAdvisoryGroup Upscale Trendy
This is a nice choice for a Boston visit, but consider the location. It's perfect if you don't need/want to be in the Back Bay or Waterfront. You're perfectly positioned if you want to check out Charles Street, hop on Storrow Drive, walk or quick cab to the TD North Garden for a game or show, head over to Faneuil Hall, or need to be near Mass General (next door). Don't miss Scampo restaurant in the hotel... excellent chow and great bar.
April 7, 2013
Rated 2 out of 5 by Gimlet Overpriced for the quality
The only thing going for this hotel is the lobby; all else pales in comparison to other hotels in terms of value for the experience.
Yes, the lobby is cool. Scampo is really good. My wife said the gym was pretty good.
The rooms are small, beds are small and not high quality. Shower is too small; fixtures ok. Bathtub is very uncomfortable.
Price is extreme; and by the way, you're paying for Mass General's facilities.
May 3, 2014
Rated 4 out of 5 by Alldayray Just an overnight
We spent the night in Boston and stayed at the Liberty. Had to wait a very long time for our room, the receptions desk said an hour and a phone call, when the room was ready. We checked back at the desk after 2 hours and told a little more time that the supervisor had been called, so we waited another hour and finally went to the desk again and the comment was, "No one called you?"
That was my only complaint.
May 3, 2014
Rated 5 out of 5 by Nate64 Customer Service was Phenomenal, Theresa made the stay!
I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa!
May 29, 2012
Rated 5 out of 5 by Gene07 Fantastic City Views
This was my best stay in Boston ever, feels like home
May 10, 2014
Rated 5 out of 5 by TheBradys Best in Boston
I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door.
November 22, 2011
Rated 4 out of 5 by Joel59 Great hotel; but no hot water
We really enjoyed our stay, but this is the second time in a month we stayed here and there was only tepid water in the shower. The staff comped us $100 off our bill, but we wondered why no hot water.
January 20, 2014
Rated 5 out of 5 by LLbNYC Historic building with "W' vibe
Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each.
March 21, 2013
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 1 out of 5 by Nayo SPG Downgrade
I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience.
December 20, 2013