Rated 2 out of 5 by jsundstrom13 Poor Managment
Unreasonable overbilling on debit card and failure to rectify situation immediately. Over billed ~$2,000 for the three day stay. Rate on initial days was reasonable and then unexpectedly jumped to outrageous fee.
Was told it would be fixed on Friday but problem remains as of today (4 days later).
October 27, 2014
Rated 5 out of 5 by EJPE1128 excellent but more front staff needed
I had an incredible stay. I did have to wait a while given there was only one person manning the front desk during check in. This also happened during check out. So my only feedback would be adding another personnel to the front desk
October 24, 2014
Rated 5 out of 5 by Pete55 Superior!
Our first trip to Boston was highlighted by the best Hotel, by far, on our 22 day vacation.
We stay in about 6 different hotels each year, and far more this year. The Liberty is the best!
Greeting us after a long drive from New York City was the registration person who offered a glass of champagne. With a welcoming smile, she made us relax before even beginning to explore the Hotel. The Room was absolute perfection, from the bed, to the spacious bathroom, and the view. As if that was not enough, the Restaurant would be in the top 3 we have ever dined at, and the chef prepared a vegan meal for us which we had forgotten to warn her about. She made it to perfection. Please, read about the unique history of the hotel and you will be amazed at this place which gave us 3 of the most wonderful days in our 46 years of marriage.
October 10, 2014
Rated 4 out of 5 by Lynncruise Hotel has an interesting history.
We enjoyed the view and the location. The bathroom was extremely roomy and well appointed. We did not have a coffee pot in our room and that was a disappointment.
October 5, 2014
Rated 4 out of 5 by Cassie13 Unique property
This property is the most interesting and unique that I have ever stayed. I love the charming marriage of old and new buildings and the various prison names attached to areas. I have never encountered such a wonderful reception and that is solely attributable to THOMAS at front desk. Cheerful, obliging, articulate and with a marvelous sense of humour. However , one aspect I struggle with is the canine very friendly policy. I dont enjoy dogs running around the Lobby unleashed. Yappy hour is a nightmare for myself. I dont want animals anywhere near my food/drink when I should be relaxing. The smell and sound is completely offputtng. Management should have the courtesy to inform Guests that on a Wednesday evening, that the Lobby will be over run with dogs. There were 24 said creatures ranging from very small to very large and once again , whilst many were reasonably well controlled, others were not. An assumption cannot be made that we all are devotees of these animals. In addition, I have great difficulty accepting my food/beverage orders from staff patting and touching these animals. My hygiene standards are not excessive but handwashing by the bar staff seems not to be a priority.
October 4, 2014
Rated 1 out of 5 by Ricky0310 Not worth what you pay for
Concierge was never to be found. Business center computers were not working. Requested dental and shaving kit three time before I received them
October 1, 2014
Rated 4 out of 5 by JLud99 Cool common atmosphere
Neat atmosphere, and great common area environment. Rooms were average, nothing special, but love the Molten Brown products in the bathroom! As long as you're not going for the room and just the location and common area atmosphere, you'll love it.
September 29, 2014
Rated 2 out of 5 by rrb2008 Should have been better
Neat concept for this hotel. However, was told at check-in that I had been assigned a "jail room" and was told all about it and how much I would love it. i was directed to a particular elevator bank to access the jail rooms. Went up and couldn't find my room - because I was given incorrect. Turns out I was in the regular section.
Furniture was badly scratched. One lamp was missing the plastic part that allows you to rotate the metal pin that turns it on/off. Mattress sagged badly.
Overall, not what I would expect for the price charged. Would not go back.
September 19, 2014
Rated 5 out of 5 by KarenSF Fabulous stay
This is a beautiful hotel with such an interesting history, which adds to the experience. It is elegant without being at all stuffy. Everyone went out of their way to make our stay enjoyable and comfortable. Mirko Bissetta, the Concierge, went above and beyond helping us with details for our daughter's college move in day, so a special thank you to him. This was our second stay and we will definitely be back. The proximity to the T makes getting around Boston and getting to and from the airport a breeze.
September 17, 2014
Rated 4 out of 5 by Sbfam5 Sbfam5
This hotel is very historic and beautiful with amazing views. Unfortunately, the renovation did not include soundproofing and even on the second highest floor, the freeway and ambulance noise was disturbing. The staff was great and upgraded our room to a beautiful corner with views, but I would wonder if that is because the room is never booked due to noise
September 15, 2014
Rated 5 out of 5 by siyerkes Family trip
Several generations of our family spent the weekend at The Liberty to visit and celebrate with our newly engaged daughter and her Boston fiancé. From the front desk staff at check in (love the glass of champagne) to the wait staff in the Lobby Bar there is one common goal -to make the customer feel special. We especially want to thank the front desk manager Robert for helping us mark this special occasion.
September 7, 2014
Rated 2 out of 5 by Clairierre14 Unique hotel but needs a cleaning!
I stayed in a beautiful suite with amazing views but the room was dirty, stains on the furniture and carpet. Coffee machine broken, called for a new one in the evening and it was not replaced until I called again. Housekeeping cleaned the room, did not empty garbage can that was full or replenish hand towels/washcloths. The room itself needed a major cleaning and was dirty when I checked in. Called to move but no other suite was available.
Unique hotel but the sleeping rooms need a bit more attention to cleaning.
September 7, 2014
Rated 4 out of 5 by CCCC1212 Great Location/Views
I've stayed at the Liberty weekly for the past few months, and have been very satisfied with my stays. The city views are unmatched, and quite a sight to wake up to; the location is great for walking around Boston.
Although I have experienced some issues with my folios being incorrect or late and my Starwood point awards, the staff has been very responsive in attending to my needs.
My only room for improvement would be the gym area - I understand there is only so much space to work with, but in talking with other hotel guests that has been a common complaint.
September 5, 2014
Rated 4 out of 5 by Bostonian2 Unique property
While the lobby and concept are unique, the room itself was not particularly outstanding. There were extras available of which we did not avail ourselves, and the lobby was clearly popular on Friday and Saturday evening. I know it's kind of an odd thing to comment on, but the bathroom was lovely and large with separate tub and shower. A closing door rather than a sliding one might have offered a better noise buffer and more privacy, however.
September 2, 2014
Rated 4 out of 5 by Joe12345678 Nice hotel but service quality needs to be improved in high season
The suite is absolutely wonderful. It overlooks Charles river with a beautiful panoramic view. No matter grand deluxe or deluxe is so so and does not worth the price/points. Only continental breakfast is available for platinum members. It includes very few things. However, if you want to add other dishes, they will not be very expensive.
September 2, 2014
Rated 5 out of 5 by fatherof5 Great Hotel + Great Room = Great Stay!
We stayed one night at the Liberty after moving in day for our daughter at Boston University and could not have had a better stay. (thank you Jill) From check-in to check-out and everything in between the staff is the friendliest and most professional of any SPG property we've stayed at. The unique hotel is both elegant and fun at the same time. The lobby, restaurants and bars are alive and vibrant. We were upgraded to a fabulous room on the 14th floor with stunning views of the Boston skyline as well as the Charles River. The concierge Mirko (so nice and helpful) and I had spoken on the phone the week before we arrived and he was able to reserve bicycles for us (no charge for guests) We rode through town and along the Charles River esplanade which was a lot of fun. The Liberty was once a jail, but now it is a haven and our first choice for Boston over the next 4 years and beyond!
September 1, 2014
Rated 5 out of 5 by Mike47 All Hotel Personnel were Fabulous
From the initial greeting,and throughout our stay everyone was courteous, accommodating, and a pleasure to deal with.
One of the valet parking people saw that we were heading to Mass Eye and Ear and inquired to make sure that everything went well. I was really touched by his concern.
The SPG reception was fabulous.
We can't thank you enough. It truly is a Lixury Hotel.
August 31, 2014
Rated 3 out of 5 by independent nothing special for this hotel
i stayed 2 nights in this hotel from 08/24/14-08/26/14, the hotel is a cross from metro station which is good, but there is nothing more, the room is clean but you feel it looks exactly like a cell in jail, no view ( i have called, e-mail and during check-in for high floor with view, but no one hear you)
there is no coffee maker in room, you have to go to lobby in the morning if you need coffee
also they said wi-fi is free but you have to choose basic is free but never worked or you have to pay 14.99 a day
if you want to park your car it will cost you 47$ a day plus taxes
i did not eat in their restaurant, i ca not comment on that
i don't think should be more than 3 stars ( which i give it for clean room)
August 27, 2014
Rated 5 out of 5 by anderspt02 Wonderful from start to finish!
Hands down, this was the best SPG property I have stayed at. Upon check in, we were welcomed with champagne and a bonus 1000 SPG points as a thank you for staying with them. They hosted a wonderful SPG member happy hour with complimentary drinks and food. It was a great time to chat with some management at the hotel. Jen and Brian were so nice, helpful and accommodating. This was the only SPG property I have stayed at that does this sort of thing for SGP members.
The hotel itself was beautiful and we could have spent hours just walking around and looking at it. As a remodeled prison, I wasn’t exactly sure what to expect but it well exceeded my expectations. If you like history (and even if you don’t!) you will love it here.
Everyone from check in to check out was a class act. Thank you for a wonderful stay and I will definitely be back!!
August 25, 2014
Rated 5 out of 5 by Henry82 Interesting hotel, nice location
The hotel is historic and at nice location. The rooms were nice with good amenities. The hotel staff was nice too. They did early check-in for me, so it was really helpful for me.
The only thing, I can think is -- the restaurant needs good food options. It was ok, but having more and better options would just add the glory. Anyways, you can find nice restaurant in near proximity, just in case.
August 25, 2014
Rated 5 out of 5 by tp53 Get a suite if you can
The lobby and general ambience of this hotel is unique. And while the standard rooms are a bit standard, the suites are something very special with large windows, a lot of space and a wonderful view of Bosston.
August 24, 2014
Rated 5 out of 5 by kimberli best starwood hotel we have stayed in
This hotel was the best starwood property we have stayed in. We were new to Boston and left with the feeling that the people in Boston are very nice starting with the staff. The staff was very helpful and attentive. The room was impeccable. The champagne and apples they offered were a nice touch. It made me glad we were starwood members. However, I would stay here again even if we weren't starwood members. Also, the Scampo restaurant on site was delicious and the location was perfect.
August 23, 2014
Rated 4 out of 5 by Mags47 GUEST AT WEDDING
Supposed to have ADA (mobility) room…shower was roll in, but that's where it ended.
No room to maneuver scooter, difficulty opening door to room and maneuvering w/c in room. If I had been traveling alone, I would have ha major problems.
As far as hotel food…the cooks (not even qualified as chefs!) need to learn to NOT OVERCOOK everything! They also need to learn the usefulness of salt and pepper, as well as other seasonings! also, the waitstaff needs to learn that dining guests need attention DURING the meal as swell as at the beginning and end.
All things considered, I would NOT recommend the hotel to anyone else other than for the historical factor and the location.
Also, when use the concierge service was very erratic as to quality.
August 19, 2014
Rated 5 out of 5 by Dtrol One of my favorite hotels
Everything about this hotel is top notch. Whenever staying in Boston it is the first place we look at staying. Highly recommend it. The only strange feature that doesn't match everything else about the place is thier wifi. You only can have one device on it otherwise you have to pay $14.95 a day. For such a high class hotel this is really beneath them.
August 18, 2014
Rated 5 out of 5 by Southern3 "Go to Jail"
Not knowing what to expect for our stay at a "remodeled" jail, we immediately were charmed by the welcoming staff and beautiful ambiance in the lobby which is carried through in the rooms. Throughout the hotel, modern and historical are blended in a meaningful way but the soul of the hotel is the staff that made our stay so delightful. Examples include C.J., "Oscar", Renee, Kevin, Steven, Sam, Heidi, John. The food at the Clink is delicious; the drinks at the Liberty Lobby Bar are delightful; the concierge is extremely helpful.
August 15, 2014
Rated 5 out of 5 by buckwheat Mixed initial reception then a wonderful stay
This is a beautiful property with stunning visuals and in a great location to view Boston and to use as a homebase while getting to know the city.
Valet reception was terrific and I missed his name but our very tall bespectacled valet was friendly, courteous and very helpful as we had obviously arrived from the beaches of Cape Cod.
Checking in was an experience. The whole area is one large lounge and we felt underdressed having come in casual clothes from our beach trip. The 'Champagne reception' I expected and saw was not offered to us as it was to others. This made us feel more awkward. I don't think you need to be dressed to the nines to check in but business casual would do it. At least thats how we perceived things.
We used suite nights for upgrades and once we saw the two suites, everyone fell in love with the hotel. Our views of the Charles River and downtown were out of this world.
That night we left the hotel for dinner partially because of the initial lobby experience. We found lots of places to enjoy within a short walk BUT after a fabulous breakfast at Clink with Fabio making us feel so at home and then an amazing dinner at Scampo with Levi serving us so personably and professionally we wished we had eaten all of our meals at the hotel.
Our lobby experiences with the front desk and concierge were also terrific. Thank you Stefan for being so helpful on our early departure.
There is a hospital next door so you here a lot of sirens.
My family loved this portion of our trip. I would recommend this hotel for families with older children and young adults. Boston is a walkable city and this location was quite accessible.
Our initial impressions evaporated very quickly and would heartily recommend the hotel and the restaurants.
August 15, 2014
Rated 5 out of 5 by LynnS Great ambience
Everything about our 2 day stay at this hotel was 5 star. The doormen were the best, making sure we had a ride each time we came out. You don,t need to pre-arrange a transfer service to the airport, they already have private drivers there. We had a driver take us to the Boston Fine Arts Museum for only 15.00 and 5.00 tip. The staff is very friendly, they pour you a glass of champagne when you check in.
August 15, 2014
Rated 5 out of 5 by Orus Most enjoyable experience wonderful staff
Hotel was very clean, comfortably and the staff was the best.
August 14, 2014
Rated 5 out of 5 by holycow Fantastic Hotel
I highly recommend the Liberty Hotel. It is a wonderful adaptive re-use of the Suffolk County Jail. The rooms are fantastic. The location is superb. The bars and food and beverage are trendy and cool. Views are outstanding. Platinum recognition is superb!!
August 14, 2014
Rated 5 out of 5 by Catherine36 Always feel special here
Staff is so welcoming, adds to the elegant feel in this spectacular setting.
August 14, 2014