Rated 2 out of 5 by Disney090814 Not up to Sheraton quality
Lobby and amenities were beautiful and well kept. Elevators were not working, so we used service elevators. Room decor, furniture, carpeting were dated and worn. I have had better rooms and beds at less expensive and lower rated hotels. It was not a luxurious room. Bathroom just passable on space and amenities, again dated.
Restaurants were expensive. Casual dining only available at the Dolphin. Hotel has been closed for work on water main to hotel in the morning of our check-in day. I think we should have been offered a room at the Dolphin.
Accessibility to Disney a strong point, but I have stayed at much nicer Disney properties.
September 11, 2014
Rated 3 out of 5 by billyray Not Wonderful
Toilet handle broke 1st night and bath room door would self lock so you couldn't get in, also occurred the first night. Staff responded when called the next am and rapidly corrected all. Food, beverages greatly overpriced, $4 for a diet coke, and the dinner in the Italian restaurant average at best. The chicken Parm was pleasantly presented, but all 3 diners who ordered it found it to be very dry. One out of 6 dinners was rated good or better by our diners.
September 15, 2014
Rated 2 out of 5 by Juice22 Needs a facelift
For a Disney related resort, this property needs help. rooms were not clean (overall filth build up) and very noisy at midnight. It was mechanical issues with the cooling system
September 15, 2014
Rated 2 out of 5 by MHNH Poor Experience
I am a 15 year SPG Gold Member and recently stayed here. I was given a room next t the ice machine and elevator. And a very late night /early morning noise issue from teenagers in a nearby room went unaddressed. It was clearly not a preferred room or floor as most SPG hotels offer. Very poor experience.
August 4, 2014
Rated 2 out of 5 by London215 This hotel has bugs
I was very disappointed. This was my first time staying on Disney property and there was issue after issue that had nothing to do with renovations. First night there, my room smelled like mildew and I had spiders in my bed which I was told it was because of the balcony. The second room had ants crawling around in the vanity area. All things considered, I will say that the manager did her best to address the issues but for the amount of money you pay to stay on Disney property I would not recommend the hotel to friends or family!
August 3, 2014
Rated 1 out of 5 by SPGtravel827356 Construction and unresponsive staff
Planned a quick 2 day trip to Disney for my daughters 21st birthday. Before arrival the hotel was great and I had stayed at this location before and had a reasonable experience. This stay was a nightmare, They have construction going on and we were placed in a nice upgraded suite right below it (or so it sounded like) There were workers at 7 AM, Hammering at 7:30 AM, drilling at 8 AM. We were told they were not supposed to start until 9 and that they would call security 4 times, but the noise went on both mornings of our stay. My daughter wanted to rest before dinner, of course that was not possible either. We asked to be moved to another room or the Dolphin, but that was not available.
I am somewhat shocked but this has probably been the worst Starwood hotel stay I have ever had.
July 25, 2014
Rated 5 out of 5 by Marie4674 Outstanding hotel and staff
I recently vacationed at the Swan for my 40th birthday and the staff here made this a most memorable trip from start to finish. Specifically Vicky at the front desk, Lilly the concierge and Greg a waiter at the Bluezoo. I don't normally write reviews but I felt this experience worth acknowledging. I have stayed at the Swan before and have always been very pleased with the cleanliness and accommodations but the hotel staff made this particular visit very special and I look forward to returning in the future.
September 7, 2014
Rated 4 out of 5 by WrkTvlr Nice Comfortable and Friendly
The standout feature of this hotel is the staff. Every one of them was extremely helpful and friendly. They went above and beyond. I was here for a conference and didn't get the opportunity to visit the theme parks but the hotel's proximity to them is excellent since you are pretty much in the park. Fo the price, I found the rooms to be a little dated. But there were clean, provided excellent beds, bedding and lots of nice towels and cute little leaf shaped soaps. Everything I needed and wanted. The meeting and events facilities were very nice and the staff there was excellent as well.
August 29, 2014