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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.8 out of 5 by 1044 reviewers.
Rated 5 out of 5 by Great property for family and friends Beautiful property with many daily activities to do with family and friends!!! August 20, 2016
Rated 5 out of 5 by Love this Hotel My family enjoys staying at the Hotel. It is the best. I love that you can see the fire works. Also, I has a very relaxed and friendly staff. It also has one of the best hotels in the entire Disney area. August 14, 2016
Rated 5 out of 5 by In love The property is huge and amazing, check in was quick and my son got a balloon that made his day! Is an small touch that made him immensely happy! It was our first time there and more to come! Staff was friendly and engaged. Sean at the Garden Grove was outstanding, stylist that took care of our room did an amazing service, we call for caffe and it was delivered in less than 10minutes! Everything was amazing thank you Swan for a wonderful stay! August 9, 2016
Rated 5 out of 5 by The Swan is a great hotel! We enjoyed our stay at the Swan, and we highly recommend it. The rooms are clean, the beds are very comfortable, and the staff is very friendly and helpful. The parking rate is pretty expensive, but that is to be expected at Disney. August 7, 2016
Rated 5 out of 5 by Help even in emergencies! We have stayed at this property before but this time was absolutely excellent. I am a SPG Platinum member and we had booked 2 rooms for a family of 2 grandparents, 2 adults and 4 kids (3,6,9,11). We were upgraded to the presidential suite (complete with piano!) which was amazing to unwind at the end of long Disney days. The refrigerator was very nice as well. The amazing part came when my daughter tripped, fell and cut her ear pretty bad. We called for emergency help and the safety and support staff were amazing. The came quickly, helped get the Disney EMTs to the room and kept everyone really calm. We ended up needing to go the urgent care and they provided vouchers for the the taxi ride. Just a amazing level of support for a trying experience. All the usual stuff holds true as well with location and on property benefits. Thank you Westin Swan! July 30, 2016
Rated 5 out of 5 by Orlando Mixed Visit I had to come to Orlando for work, and my wife wanted to take our children to DisneyWorld. Here's a summary of what worked great and what needs improvement. Needs Improvement: 1) DisneyWorld is an absolute disaster for upfront information. There is a "Fastpass" that is available sooner for guests of Disney Resorts versus people not staying on Disney properties. This was highly confusing for me, I kept getting conflicted information from The Disney people and the hotel people. As I was not going to Disney, I had to add my wife to the reservation so that she could book this "Fast Pass". I'm still confused, and I wish the hotel could explain it better or at least be able to connect me simultaneously with Disney to I don't have to call 2 places who keep pointing the finger at each other. 2) Initial check-in; My wife arrived at the hotel earlier than me. Despite my having communicated with guest relations in advance that this would be happening; my wife got attitude from the front desk when she inquired about the platinum upgrade. GREAT 1) Guest relations were truly outstanding. They communicated with me numerous times and put things in motion for my stay to be as enjoyable as possible. They were diligent, helpful, and very professional. They sent a bottle of wine and cheese to my room which I thought was really classy, and a really nice touch. When I had other slight requests they took care of them and made my stay seem effortless. 2) Front Desk Manager. OUTSTANDING. When I called the hotel to inquire as to why my wife was getting attitude at check-in, he took control of the situation, apologized, upgraded me, and made me feel like my platinum status has value. I think his name was Mark and he expeditiously dealt with my displeasure. 3) Rooms; If you get a suite... it's amazing. Spacious, clean, comfortable, really enhanced my stay. I was able to get my work done while the family enjoyed their time at Disney. July 22, 2016
Rated 5 out of 5 by Great Value for EPCOT location and Overall at Disneyworld I have stayed at several of the Disney run properties, a number of the non-Disney properties at the area adjacent to what used to be called Disney Downtown and both the Swan and Dolphin on separate trips, and at this point I strongly recommend the Swan for its service, location and overall resort feel. Not too big that finding the room has you wanting a map, but a very nice layout and comfortable feeling for relaxing in between park visits. July 18, 2016
Rated 5 out of 5 by Great Disney area Hotel I really enjoyed my stay at the Swan (a Westin) a hotel. The hotel rooms have been updated and are fresh and clean. I loved the bed. There are tons of food options on the property and also great free transportation to parks and shopping areas. The boat to Epcot is a great convenience. The food at the hotel is good, but a bit pricy (although I went in expecting that at a Disney hotel.) I would recommend this hotel! July 13, 2016
  • 2016-08-29 T12:43:12.791-05:00
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