Rated 3 out of 5 by Twinn2013 Great Hotel but Poor Internet connection! BE AWARE for Business Travelers.
I always like Sheraton Suites. Always nice spacious with separate living room. My overall stay was excellent, the only problem was the internet connection every time i stayed in this hotel, This is was my second time staying in this Property.
POOR internet connection INSIDE the bedroom in most rooms. If you using your comp/laptop in the living room, everything works fine, but if you bring your comp to your bedroom, you will lost all the connection. You even can NOT open yahoo or google page. Even my iPhone wasn't detect Sheraton suite wireless inside the bedroom. I was talking to technical support to resolve the problem for 15 mins, but they can't do too much until my last day of departure.
For the Management / GM:
Do our internal research, bring your laptop randomly to 5 rooms in your property and try connect the internet INSIDE the bedroom. I will bet, 4 out of 5 rooms, 100% guarantee that you will have poor, super poor internet connection. I was staying at room 818, check in 01/17 until 01/10, if you need to contact me, my contacts info, my spg file will be in your comp system.
January 10, 2014
Rated 2 out of 5 by Darcy123 What a disappointment
For a sheraton I expected more. I had no internet in my room to do my work. I had to call front desk and tech support 8 times but it could not be rectified, I spent a lot of time at a macdonalds where internet is free and always working but uncomfortable and annoying. Parking was a joke. Although front desk did give me one night free, I think you should fire your tech support people and find a company that can fix the issue.
March 12, 2014
Rated 4 out of 5 by Araujo Close to airport
Internet inside of room 718 did not work (inside of the bedroom)
I end up using my phone all times. I stayed in another room on 8th floor on a past and internet did not work either. For one night only it was fine. Breakfast was good and Monica was very helpful. Celina from front desk as well.
Shuttle to the airport is reliable and on time.
April 14, 2014
Rated 5 out of 5 by Vincos COMFORT AND CONVENIENCE AT TAMPA AIRPORT
OVERALL IMPRESSION: First impressions count and all of my interactions with staff from the very beginning were extremely positive. When I called from the airport for the on-demand shuttle, the receptionist gave clear and detailed instructions then made a follow-up call to make sure I had located the shuttle. The driver offered a virtual briefing on the hotel facilities, the nearby area and Tampa in general. The clerk at check-in could be the brand ambassador for how well he complied with all of Sheraton’s touch-points.
SPG RECOGNITION: Excellent. Upgrade to a top-floor suite. Beautiful fruit and cheese platter and a top-grade Chardonnay as in-room amenity. Platinum amenity breakfast is full-buffet in the atrium restaurant.
THE ROOM: Spacious two-room suite with kitchen corner. Newly-decorated. Definitely meets all four-star criteria.
LOCATION: Within a couple of minutes drive from TPA.
EXCEEDED EXPECTATIONS: I was expecting a run-of-the-mill airport property but was pleasantly surprised to find a full-service hotel of the atrium style.
DID NOT MEET EXPECTATIONS: Every Sheraton should be made to comply with the brand standard of possessing a Sheraton Lounge.
ONE THING TO KNOW: For a brief visit, you probably don’t need to bother with a rental car as there are two on-demand shuttles that not only serve the airport but a three-mile radius which includes two malls and plenty of dining options (although not downtown Tampa which is six miles away).
February 4, 2015
Rated 1 out of 5 by Internet Internet Charges by Device
I will NEVER stay at another Sheraton hotel. The charge for 24-hour Internet access for the room was listed as $9.95 per day. When we checked out after two days, our Internet bill was $99.50. They charged us $9.95 for every time we logged on. I called the hotel and they said this was in the fine print. It's a charge of $9.95 per device per day. That's even impossible since we only had 4 devices adn stayed there less than 48 hours. The max charge should have been 8, not 10. What a rip-off!! $99.50 for 2 days of Internet access.
October 7, 2012
Rated 3 out of 5 by Gina13 Nice room, great location
Our room on the SPG member floor was large and well-equipped. A bathrobe and two free bottles of water were provided, which was a nice touch. Location is great, near shopping, airport and stadium. Good workout machines...if they were maintained. Two of three elliptical machines not functioning. Indoor pool had way too much chlorine. We could not use it because it burned our eyes just standing near it. Too bad because it would be a nice way to relax on a rainy day. Breakfast buffet in St James restaurant was very nice with lots of healthy options.
If they fix the workout equipment and adjust chlorine level in the pool an extra star is deserved.
February 25, 2014
Rated 5 out of 5 by Candi21 Great experience
One of the best sheraton's! From checking in to checking out - amazing service, room, food. Drinks and appetizers for club members very nice. Continental breakfast was delicious!
September 5, 2014
Rated 5 out of 5 by phoenix1414 Refurbished; great location; pet friendly
I travel to Tampa often and have stayed in this hotel several times over the past 8 years. It was challenging staying during the renovations, but well worth the wait. The refurbished rooms are great. Upper floors (SPG?) are hardwood. I usually travel alone (except for my dogs) for business, but the 2 room suite would be excellent for multiple people or a family. The rooms have all the amenities you could ask for: fridge. microwave, lounge area, large workspace, 2 TVs. The bar is decent. Breakfast is so-so (it's a hot breakfast buffet, but overpriced for the quality of the food). Front desk staff and housekeeping is very friendly. I would recommend this hotel and stay again.
October 23, 2012