Rated 3 out of 5 by FrequentTraveler9 Expected More
The staff is very friendly and helpful, but the overall experience did not meet my expectations. My primary request at checking in was a quiet room. They were very nice and moved me to a higher floor and upgraded the room, but I ended up right next to the elevators and you can hear them run ALL night long. Stay away from the rooms near the elevators.
Further I had the coffee pot malfunction and over flow and the toilet paper holder broke. Minor items, but I expect more from a Westin.
I ate in the restaurant and the food was poor to mediocre.
April 11, 2015
Rated 5 out of 5 by Thomas90 Highly Recommended
My co-worker and I have been staying at this location for the last five consecutive weeks. We have always been greeted with very friendly and helpful staff. I wanted to take a moment to recognize one of their Front Desk Clerks, London. She has gone above and beyond every time we have needed assistance, especially this week! We ended up having to book another week and weren't notified of it until last minute. Well, of course, the hotel was already almost booked to maximum capacity. London, having a wonderful eye for customer experience, noticed that we had been frequenting the location and did everything in her power to ensure we could stay the following week. She has made our experience unparalleled, and someone like her should be at every hotel worldwide. Thank you London!
April 10, 2015
Rated 5 out of 5 by Bpodge Passing through Atlanta - Heavenly
We were passing through Atlanta on our way to Orlando and arrived very late in the night. The staff was overly helpful and after only a few hours sleep in that heavenly bed, we both felt like we slept the whole night!
April 4, 2015
Rated 5 out of 5 by Sunshine89 Comfortable hotel, fantastic staff
Modern, and comfortable, this hotel is in a great suburban Atlanta location within close proximity to restaurants and shopping. The staff here are exceptional. I stay at this hotel frequently and recommend it for business travelers. Free parking and shuttle service are also fantastic. Make sure you get a gym pass to the Concourse Athletic Club next door!
April 1, 2015
Rated 1 out of 5 by SPG2022 Much to be desired...
Having stayed multiple times at this hotel, prior stays had always been pleasant and consistent. The last few times, however, have been disconcerting two of the last few times I have stayed here a hotel staff member has entered my room without prior warning. The first time it was to replace a hairdryer I had not asked for. The second and most recent occurrence was to replace a shower curtain (again, not having asked for service of any kind).
The champagne bucket and glasses I did request took a front desk request and two phone calls over the course of nearly two hours before anyone showed up.
March 31, 2015
Rated 5 out of 5 by claudiaski this hotel has professional staff
very satisfied with the friendly staff and professional manner. Ramsey at the front door and pete from the kitchen make me want to stay forever pampered!!!
March 25, 2015
Rated 3 out of 5 by Dragon2159 loud party of at least 20 people
I have stayed at least 15 times at this site. My last stay was one where I witnessed the most outragous site and sound. I was staying in room 1520. A party of20 plus people started a party in suite 1521 around midnight. Security came twice to no avail! I contacted the desk 3times and want to thank the young lady who helped move me to the 18th floor. I have to say those people should have been removed from the hotel. The music alone was shaking my room walls!!!
March 22, 2015
Rated 5 out of 5 by Klipper Great Place To Stay!
I recently had a group of about 45 people and everyone had a great stay with no problems at all. The staff was great to work with and the rooms and everything was as described and promised. It was a great experience and we would definitely use the facilities again. The location was perfect and easy to get to and parking was a plus. Our people especially liked the rooms and the location.
March 6, 2015