Rated 5 out of 5 by Lanelady13 Great Customer Service
We arrived late Friday, December 13, 2013 (approximately 11:30PM) and was greeted by Front Desk Agent, Jeff. His service was wonderful went above and beyond to make our stay enjoyable. During my stay, I fell ill. I called the front desk on Saturday, December 14, 2013 (approximately 3:30PM) and was greeted by Taylor. I asked her if the restaurant was opened and if they were serving soup. She recognized how sick I was and had soup brought up to me. Mind you, the restaurant was closed so she had to go through management in order to make this happened. Please reward her for her excellent service. Lastly, the gentleman who brought the soup to me was very caring and nice as well. I apologize for not remembering his name, but I believe it was Tim. Great staff! I will be back!
December 16, 2013
Rated 5 out of 5 by Kalo Great Service
Fred Brown meet and greet was impeccable
My first visit at this location. As we know in todays business the first impression is a person last impression and he was great!
Me and my family always look forward in seeing him at the front of the hotel.
March 14, 2013
Rated 5 out of 5 by Phillip423 great location
I highly recommend this hotel for anyone wishing to spend time in Atlanta, but do not wish to be in the center of all of the traffic. It's a straight shot to great shopping as well as having a great mall nearby.
March 13, 2013
Rated 5 out of 5 by csnses11 Great Stay
I always stay at the Westin when I am in Atlanta. The staff is so friendly, the location is great, and the breakfast is unbeatable.
March 14, 2013
Rated 5 out of 5 by PACKERCHIC GREAT HOTEL
EVERYTHING ABOUT THIS HOTEL WAS GREAT.....#1 CUSTOMER SERVICE FROM CHECK IN TO CHECK OUT...
April 1, 2013
Rated 5 out of 5 by Gerry Great Breakfast
The staff of this hotel is very accomodating and friendly
March 11, 2013
Rated 1 out of 5 by SB007 Convenient Location
My stay at this location was wrought with difficulties. I booked double beds but by the time I arrived, all doubles were out and I was upgraded to a Jr suite. This issue was I was traveling with my daughter and her friend. So, I ended up sleeping on the chaise which had stains on it. That night, I called for additional sheets and pillows so that I could cover the chaise and get some rest. Especially tired after driving 6 hours. Approximately an hour later, no sheets or pillows so I call back and phone is disconnected and no one calls me back. I send my daughter downstairs and they tell her house keeping will bring the bedding. I call back downstairs and about 20 mins late, bedding arrives. In the morning, I discover the tub is not that clean and have dirt stains. So, shower shoes are worn and we leave. Later I come but house keeping hasn't cleaned the rooms, its about 3:30 so I leave back out. We come home and the next morning we get up to take a shower only to discover, we were given about 5 wash cloths and no bath towels I ask a hotel worker in the hall way for some bath towels and she says okay and will bring them to my room. 15 mins later, I go back out and ask another lady and she says I have to call downstairs. Some one brings the bath towels. This has been one of the worse stays I've had at any hotel. I will not stay at this location again.
July 22, 2013
Rated 5 out of 5 by Ps123 Easy in and out free parking close to all
Friendly staff, quit place in a busy area
March 3, 2013
Rated 3 out of 5 by Ran5 Made Westin Look Bad
The staff was kind and helpful. When asking for directions, they provided us with the correct directions. They were great when I arrived.
On the down side, my washroom had hair of others in the tub, some long and some short (as if it were a man's chest hair, I am female and had no male in my room). My room smelled musky as I walked in, as if something was wet. I had a wet spot on the carpet. The phone did not work, neither did the alarm clock. There weren't any outlets that worked near my bed for me to plug my phone as my alarm clock and charge over night.
I would recommend Westin, but never this location. This wasn't what I expected.
July 25, 2013
Rated 3 out of 5 by Ogeeman41 Weekend Stay Disappointing
I realize that this hotel is undergoing a major renovation and that is good because our room was in dire need of freshness. Tables and bedside stands were weathered to the point of unevenness. Grout in the bathroom was stained and ugly. Unacceptable in a hotel with a luxury nametag is the use of cheap plastic cups wrapped in plastic like motels charging one-quarter the rate, and then not having the maid staff replace them for the second night! It seemed like corners were being cut everywhere you looked. On the bright side, the shower was fantastic with the dual shower head, and the breakfast (which came with the weekend package) was quite delicious. This hotel really needs to step up their game to reach the 4-star status in my book.
November 25, 2013
Rated 2 out of 5 by sweiss323 Review of stay on Dec 21 and Dec 22
Our stay at the Atlanta Perimeter Westin was not a pleasurable one at all.
To start with, the house keeper did not clean the room until 6pm on Sunday. We had told the housekeeper at 10am that we were going out for awhile and that it was ok to clean. When we got back to the room at 3p, the room was still the same. At that point we called down to the front desk who said she will have it taken care of. 2 ½ hrs later, the room is still not taken care of. Finally someone comes to take care of it but at this point we were taking a nap. So we had to leave the room so they could do what they had to. This was a real inconvenience not to mention having to make several calls to get it done.
The night before, at 5:00 in the morning, we kept hearing this loud banging noise on our wall. We called the front desk to let them know but 2 hours later it was still going on. It finally stopped at about 8am but by then I was already awake from it. For some reason I don’t think that anyone came to investigate the noise, rather that whoever was making the noise stopped on their own.
Overall, the stay was not a good one at all and the next time we need to book a hotel, I will debate whether it will be with your hotel or for that matter any Starwood property.
December 26, 2013
Rated 2 out of 5 by IbnBattuta Did not meet expectations!
Unfortunately this hotel was not as good as I thought.
Pros: Hotel agreement with a great fully equipped gym. Calm area with low traffic if room faces the lake.
Cons: Not a full Westin breakfast, staff at front desk did not meet my expectations since they lied to me several times. First time I got lied to several times by the hotel front desk. They where unfriendly and not service minded at all. The rooms where old and the carpet was really dirty and filthy. The entrance was hard to find as you had to drive around the hotel until you got to the entrance.
The most disappointing part was the issues I had with front desk though.
November 8, 2012
Rated 3 out of 5 by atrain Time to Update the Hotel
I stayed for three days on business. The hotel lobby is quite nice and met my expectations for a Westin. The hallways and rooms are another story. The rooms were clean but they were not up to Westin standards. The nightstand and desk were completely beat up. The swivel chair is about as uncomfortable as you can get. The beds were just fine, but the fixtures and carpet need an update badly. The halls are dark and the carpet is visibly worn and wrinkled. On a high note the TV had plenty of channels and the room climate control was excellent. Parking is also very easy.
All said, I will stay at a different hotel in the future.
June 7, 2013
Rated 5 out of 5 by CraigZ Atlanta on business
Exemplary experience provided by the Westin staff. Highly recommend to anybody staying in the North Atlanta are.
December 21, 2013
Rated 3 out of 5 by JAB44 Renovation
I really like the staff - but the facility was under renovations. Rooms were very dated.
December 20, 2013
Rated 3 out of 5 by Shan69 Great Staff, Musty Room
I stay at this property fairly often (several times within the last year) and have always been very satisfied with the staff. The overall facility is decent as well. Something that struck me during my stay prior to this one was a heavy mustiness in my room. I was tired and had a very packed schedule so I didn't take the time to deal with it, and I figured it was something about that particular room. A month later I return for another stay - in a different room - and experience the exact same musty odor. I assume this has something to do with the summer heat and the air conditioning system, but I hope there is a solution or I may find a different hotel when in town again.
July 13, 2012
Rated 3 out of 5 by chamile Best to wait till renovations are complete
This hotel would likely be much better when renovations were done. Noisy with construction and on first day in there was no water until mid afternoon.
I was surprised at how long it took to get served at lunch and also that there is no refrigerator in the room.
Bed was very comfortable, however and facilities next door for fitness are incredible.
December 8, 2013
Rated 5 out of 5 by Tim1609 Best SPG property in area
Love this hotel, and I've stayed at quite a few in the area this year.
Staff is friendly and very helpful with dinner reservations, directions, etc.
Rooms are on the lower end of the Westin spectrum in terms of cleanliness and age but nonetheless they are above average.
Restaurant/bar is actually a joy to eat at and the food is very good.
Nice grounds and views. Breakfast buffet is one of the better that I have experienced at SPG hotels.
Overall, if you are staying in the area this is the place to be.
November 19, 2013
Rated 3 out of 5 by webb27 Hotel is ok
I've been a platinum member for the last 4+ years and I was surprised that when I checked in, I wasn't offered a room upgrade. I ended up staying in a small double bed room which was fine as I was only there for work but a larger room would have been a nice bonus. The room service experience each night was interesting. Each night the room service staff forgot at least 1 item from my order. The evening before I checked out, I had placed the breakfast door sign to have breakfast delivered the next morning at 7am. The next morning I waited until 7:30am and the breakfast never came up. I ended up checking out of the hotel pretty disappointed. I'm not sure I'll return to this property.
February 14, 2013
Rated 2 out of 5 by HJCC Too much noise
Worse night I ever had in a Hotel. The level of noise was incredible. There was some sort of Fraternity meeting and I was on the 7th floor and hear people screaming and doors slamming, and music until 3 am. I had a meeting at 7am and obviously was wasted. I have never experienced anything like this, and I have stayed in Hotels in Vegas and Orlando many times. There was no noise isolation in this room. It was like the party was inside my room. No security or customer service to take care of the situation that night
November 13, 2013
Rated 4 out of 5 by PlatinumMarc Is this a different hotel?
After reading the other horrible reviews on this site, I was dreading checking in to this hotel. What I found was completely different than the dirty, poor service property that others describe. Check-in was incredibly fast and friendly. I was upgraded to a junior suite. The room was standard Westin -- furniture was a little dated but not horrible. The only thing broken was the metal ring around the shower handle that indicates the hot/cold level.
The room was very clean and the service was very friendly. Room service was high quality and inexpensive. The health club next door was incredible.
August 25, 2012
Rated 2 out of 5 by visitor123456 Disappointed in room
Although I typically enjoy and stay at Westin hotels, the rooms in this one were not up to par. Old, worn furniture, stained bathroom floor and tub, etc. When I called prior to trip and asked about transportation options like a shuttle, I was told no shuttle from airport - use either cab or train. After on line research found there is a shuttle that you can pay for from airport to hotel. Work station in room very uncomfortable. Staff in lounge were great. Fitness room good.
November 12, 2013
Rated 1 out of 5 by Campos64 Awful Experience!!
AWFUL PLACE CAN'T BELIEVE IT'S WESTIN!
Recently visited Atlanta weekend of 2/19 /2012,stayed @ the Westin Perimeter it is a "DUMP" dated fixtures, bugs, filthy carpet..... the list goes on, Poor customer service on the managers part left a message for him/her to call me 3 times never heard from them! This is the worst Westin I've ever stayed at.
February 22, 2012
Rated 3 out of 5 by Campos64 Not bad
The call center was quick to handle the details of my reservation. The front desk was helpful in handling my mail and calling for transport. The business center, while small, had all the equipment I needed. Room service was friendly and polite, and the food I ordered arrived in a very short time. The room, however, smelled musty when I arrived, and I would have been okay with waiting for freshly cooked food. The driver who took me to the airport was particularly helpful - he noticed that I'd left my wallet in the car and immediately returned it. My deepest thanks to him for that.
June 28, 2012
Rated 2 out of 5 by DD13 Housekeeping & Restaurant understaffed?
1. Housekeeping – every day there was a different something, like: didn't tidy my night dress but left it flopped sloppily on the bed (never experienced this anywhere before), dirty cups not replaced, toilet seat left up and bathroom light on, broken blow dryer.
2. Restaurant – Barrista was AWESOME and many staff members quite nice, but clearly not enough of them. Outside seating could find you at a dirty table and waiting for some time before service. One morning I had only cold buffet and was charged for hot (didn't know til later because no wait staff was actually available to tell me this.
Buffet? Mediocre would be the best I could say, except for desserts, which were impressive in selection.
3. On the good side _ your driver from Ghana (bald, forget his name) is ABSOLUTELY WONDERFUL! He's a keeper for sure ;)
June 26, 2012
Rated 2 out of 5 by Toeknee9121 Nice lobby and structure, sub par everyone else
I was very impressed when I entered this location. Grand lobby, nice music, the whole nine yards, typical Westin experience. I head up the elevator and find my floor. I then realized that my luggage is dragging on the carpeting through the hallways due to the fact that the carpet was bubbling up as far as the eye could see. Strike 1. Entered the room, unpacked, set up for work on the desk provided. The desk had so many cracks and divots in its surface that I thought for sure that the desk was at a frat house at some point in time. Strike 2. Ordered room service, found my tomatoes were more brown then red. Strike 3. 3 strikes, I am out. Not coming back. Should of done my homework first and trusted the reviews.
February 23, 2013
Rated 3 out of 5 by VindalooMan Poor Service in the Banquet Service Dept
1. The room was average for the $89 rate I paid, nothing more extravagant that a 2-star hotel. You are paying for location and "Westin" name.
2. We had the breakfast buffet in the morning and the waitress forgot to tell the chef our "made to order" eggs, we finally received them without an apology, after 25 minutes. The quality of food was excellent, but you need service with any product to be successful and draw repeat business. 3. Banquet Manager in the Gershwin Ballroom and many of his staff members were rude & had "attitude", too long and detailed to write it out.
March 4, 2013
Rated 5 out of 5 by Phillip423 relaxing...
Although this hotel is going through a renovation, the staff has made it feel as if it were just your typical day. Do not let the renovation keep you from staying here. It met my expectations again.
November 28, 2013
Rated 3 out of 5 by Wendell Don't book through Hotwire
We have stayed here 10-12 times. This time the bed was short-sheeted and had to be remade, and security did not maintain the noise level sufficiently. We were given a hang card to "go green" and earn 500 Starpoints, and dthen at check out were told that this did not apply to Hotwire reservations. Had we known that at check-in we would have requested service. The computer terminals in the business center home screen said "free for hotel guests," but then we learned that was only boarding passes. PR and security needs some attention, as well as housekeeping staff.
January 28, 2013
Rated 2 out of 5 by truetifoso5 Anomaly
I want to start off by saying that I've stayed art this hotel many times before, but my most recent stay was horrible but an anomaly.
1. I waited over 10 minutes while my room was allegedly being checked by a supervisor.
2. As I was unpacking, a maid walked in without knocking.
3. I asked the concierge for directions, and his heavy sighs and rolling eyes made it clear that I was being a burden to him.
4. I left out my room service tray at around 1:00PM, and it wasn't picked-up until after 10:00PM.
5. The breakfast I ordered the night before never showed up.
January 18, 2013