Rated 5 out of 5 by WH55 Great Weekend Getaway
We, my wife and I, had a great weekend. I attended a conference at the hotel and the meeting rooms were nice and they had all the equipment needed to host that type of event. My wife was able to rest, read in a comfortable room and outside around the lake, and use the exercise room. The staff was very helpful in getting some coffee cups to our room, reimaging our door key, and giving directions to places of interest in the area. We were very pleased.
March 10, 2014
Rated 3 out of 5 by Caresue Good staff, average hotel
The room was dingy and not completely free of debris. The coffee creamer was clotted. On the bright side, the staff was friendly and helpful.
March 10, 2014
Rated 5 out of 5 by Juicey1 AWESOME!
As a new Star member I truly enjoyed my stay from when I first pulled up to the door, to when D'Andre helped me with my checkout!! I will most definitely return.
February 24, 2014
Rated 5 out of 5 by Josh1975 Had a Very Nice Stay
I've stayed at this hotel dozens of times. This was my first visit since renovations had begun. They still have some renovations to complete, but the room upgrades were excellent.
March 5, 2014
Rated 1 out of 5 by NoMoreWestin4Me Never Again
This hotel is having some major renovations done and they knowingly put me in a room under the construction so I can 1) smell the wonderful odor and 2) listen to drilling so loud that I can't work in my own hotel room. The fact that this hotel knew they were putting me in a room that would have these issues is unacceptable. Just when I was planning to move my company's business to Starwood properties, I have now reconsidered as this is extremely poor business behavior.
February 25, 2014
Rated 5 out of 5 by Jessica28 Nice
This hotel was very nice. The staff was welcoming and the room was clean and neat. The bed was so comfortable I didn't want to get up. I left my toothbrush at home and called express service and they brought one up to my room right away. I would definitely stay there again.
February 26, 2014
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011