Rated 3 out of 5 by TLCTom Bombs and Toys
Went to the Jingle Mingle and ended up outside for over an hour after a bomb threat. Hotel personnel were giving mixed messages about re-entry and when we were finally allowed back in we had to climb 12 flights of stairs to our room.
December 22, 2014
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011
Rated 1 out of 5 by jj11in11 Very poor example of a Westin Hotle
Very disappointed with my recent stay at The Westin Atlanta North. It started with check in at front desk. The hotel was booked full with college fraternity and sorority students. Upon check in the front desk assured us that all of the student rooms would be reserved in one specific corner of the hotel away from our room. Not true. At 4:00 AM could still hear the kids running up and down the hallway screaming and banging. Next on the list was the discovery of a bug in the bed. Front desk and manager handled very poorly. When reassigned to different room, still had the late night kids making noise. Very small rooms, bugs, noise, poor manager. Will think twice about Westin for my next trip, certainly will not stay at Westin Atlanta North again.
October 31, 2011
Rated 2 out of 5 by frequenttraveler2 Time for a refresh
I've stayed here many times. It isn't the same guaranteed experience it used to be. 3rd time i've stayed here in 1 month. All 3 times were dissapointing. Ffirst time there was no comfortable chair in the room like normal - It looked like a chair from someone's garage. I called the front desk , they apologized & put me in another room. Still -- can't imagine how that got past the staff???? 2nd & 3rd visit -- the room wasn't cleaned well at all. There was a used kleenex on the chair, trash on the floor, fridge removed and dust sitting there. No hot shower.
April 3, 2012
Rated 4 out of 5 by Savvyup I love the location
I love staying at this hotel. However, the downfall is there isn't continental breakfast offered just a very EXPENSIVE menu from their restaurant. We had to go purchase our own muffins to enjoy with coffee. Otherwise it is a fabulous place. Close to Atlanta, Stone Mountain and shopping. ❤️❤️❤️ + they are pet friendly.
January 5, 2015
Rated 2 out of 5 by jtfirst Expected better from the Brand
Everything seemed good until I got to my room, Found a pair of used women's underwear in the closet. Food not fresh, but stale. gentleman that delivered was great though. The next morning, there was no hot water in my room, and I was running on a schedule, so I had to shower & shave with cold water. Lastly, we have a corporate account, where everything is to be billed to that account, but everything was billed to my personal card. This was even after I had the conversation with the front desk staff. I am an executive in my company, and will be calling our travel office tomorrow in regards to this relationship.
August 2, 2014
Rated 1 out of 5 by DisappointedGuest2013 Very disappointed
I am very disappointed at the overall service extended to me during this stage. I experienced poor service in the restaurant. Specifically, the waiter was not attentive, did not fill our water when asked multiple times. Their manager filled our water when we could not get service and he did not look pleased to assist us. Eventually, I retrieved the water pitcher myself to keep the glasses full at the table. I also ordered room service, maid services, and was told "we don't have maid services in the morning." I am extremely disappointed at how customers are treated at this location. I DO NOT recommend this hotel.
January 12, 2013