Rated 5 out of 5 by Recon Utter relaxation and luxury in the midst of Caos
A senior executive planning meeting was the order of the week...a meeting that is typically not something you look forward to,,..with long days and activities every evening...finding your room to be as inviting and private and quiet was like finding an oasis in the desert...
As a Lifetime Platinum guest, I have had the opportunity to enjoy Starwood properties worldwide...the Phoenician ranks up at the top of the list with the finest of properties and I would heartily recommend to to inidividuals looking for that Oasis, as welll as corporate gatherings to provide that touch of privacy, quiet and comfort so important in the hustle and bustle of todays fast-paced business world.
February 28, 2014
Rated 5 out of 5 by KBbahama Near perfect stay
Near perfect stay. Only miss was our breakfast on the terrace Friday. Waiter was slow, scrambled eggs had sat a bit before delivery. toast wasn't buttered and cold, refills of coffee refills had to be requested.
Dinner at J&G was fantastic on all counts. Room, bell staff, Valet and especially Andrea , our Conciege should be complimented.
Thanks for the nice weekend
March 2, 2014
Rated 5 out of 5 by Diana6 Excellent in so many ways
I love this hotel! The service is amazing on so many levels. Check-in: Kaitlin at the front desk was patient and efficient even though the hotel was full. Concierge: I cannot say enough good things about Michelle at concierge. She was helpful with many things including, finding dinner reservations on a busy a Valentine’s Day and finding adventures for my 8 year old son (and making him feel special the whole time). Funicians (kid’s club): We had no plans use the kids club services but stopped by to check it out. Monet was great. My son had such a great discussion with her that he decided to stay and begged to go back the next day. Dining: I have a number of allergies -several are severe. The whole resort was great with accommodating these allergies but I wanted to call out the Chef at Relish. Not only was the food fantastic at Relish (yummy), but the Chef's care with talking into account food allergies was remarkable. He came out and talked to me before he prepared the meal. Then the next day the Chef of Relish went out of his way to work with the Chef at the pool for my dining pleasure. Spa: Great experience.
February 19, 2014
Rated 5 out of 5 by Karenram Great hotel
liked everything about hotel people very friendly. my only complaint was that the pool food service was extremely slow for drinks and food on one day I waited over an hour after I ordered so I decided not to order through the servers and went to a table but found the food took rather long at a table as well. I had only ordered a salad and it took 30 min. Also first day there there was a lot of pool construction going on. My son LOVED the floating pads and played hours on them please keep them!!! I know you are adding a children's section to the pool and would hate to see you get rid of the floating pads because we had a blast on them!!!
February 19, 2014
Rated 4 out of 5 by Shermanoaksnina This hotel is beautiful and has exemplary customer service
I think that the customer service here is second to none and I have stayed in some very nice hotels over the years. Everyone who works at the hotel is very personable and stops to help you -everyone. Service was given at every juncture of my stay and all personnel stop no matter what they are doing to ask you if they can help you. The surrounding can be wonderful but if the servics is not good it doesnt matter. At this hotel you dont have to make a choice you can hav e it all.
February 26, 2014
Rated 3 out of 5 by Elainek535 SPG Gold Member given a room like a dungeon
This past weekend we stayed at the Phoenician Luxury Spa. We are Gold Members and SPG owners and used Star Options for our booking. We were previously told that because we were Gold Members we would be on the list for an upgrade. You can imagine our surprise when we were given a room more like a dungeon with out windows. We still cannot figure out where this was located within the resort. We were beyond shocked. After a trip back to the front desk we were finally given another room. 2 hours later we were settle in a nice room but it was a very disappointing and stressful way to start what we hoped would be a relaxing vacation.
February 19, 2014
Rated 3 out of 5 by Kevin112 Improve service and facility availabilities
Although I verified several times before checking in, the staff failed to put in my platinum SPG number and the staff was very difficult when my friend checking in for me requested a room with two beds instead of one.
The facilities are great, but they need to be in working order. The basketball court was broken and the hot-tub was not available either. Both big disappointments. I even asked the staff twice to let me know the status of the basketball court being fixed, they never gave me an update.
February 25, 2014
Rated 4 out of 5 by phil2014 Great setting for property thas time
People were friendly and made the difference
February 26, 2014