Rated 5 out of 5 by MoodysWifeTurns40 40th Birthday Experience
I had been to The Phoenician on a long weekend back in October, 2001 and had fond memories of my experience. So, on the occasion of my wife's 40th birthday I wanted to take her somewhere special. The Phoenician, even after a 12 year hiatus, did not disappoint. The "fit and finish" of the hotel, its rooms, the golf course, restaurants etc., were all as meticulous as I remembered. The night of my wife's birthday we ate a fantastic meal at J&G, with a view that would knock your socks off! My wife is still raving about the spa day she spent at The Center. Yes, the weather was a little cooler during our stay than we were anticipating, but the overall experience at this resort more than made up for it. I look forward to my next stay. HIGHLY Recommend: J&G Steakhouse, The Center for Well Being Recommend: most everything in the hotel
July 30, 2013
Rated 4 out of 5 by hoyaca Great facility and location but with major flaws
When I arrived, I was amazed by the location and the dedication of the staff. The location is absolutely amazing, the cacti all over, the grounds are well kept and there is an amazing cacti garden at the foot of the Camelback Mountain which is stunning. I came to stay at this hotel for their spa, and am I glad I did! It was the best spa experience I ever had! Their spa staff is well trained, educated in their treatments, can adapt easily, recommend and adjust the treatments to your needs. I had three days of spa treatments and it was a bliss. I would highly recommend the spa and would come back to this spa in a heartbeat. To the hotel, however, not so sure.
Soon after I arrived, I noticed that the dedication of the staff I spoke about earlier turned out to be a molestation as it was very cleared that they are all trained to recite a scenario that they were taught when trained that it actually became a bother. It was incredible to me how many times within a couple of minutes someone can say "Is there anything else I can do to be of service?" that I actually could not come to my turn to speak when I needed to ask for something. After a couple of days, I just gave up. But it seemed so fake, so pre-programmed, almost as if someone turned on a pre-recorded disk whenever you spoke to any member of the staff. And they just would not leave you alone! No matter if you had a drink or a meal at a terrace or one of the restaurants they kept coming and interrupting, but even worse was the housekeeping. I had posted the privacy sign on my door, but that did not matter. Every morning they woke me up by actually coming in to my suite irrespective of it, and then same thing in the afternoon for the turn down service. That got me really mad because I couldn't have any privacy or be left alone.
Two times I ordered room service for dinner, and the food was so bad, that I actually did not eat it at all. Had a couple of bites and left it. No matter what I ordered it was drowned it tomato sauce and onions. I even couldn't eat the Cesar salad. I mean, how can you mess up a salad?
Finally, the first night that I came, I turned in my laundry to be done by the hotel. I received it back the next day with some items missing, which were never found. To me, that is absolutely inexcusable!
In the end, I am not sure if I would recommend this hotel to my friends to come and stay at it. I would most definitely recommend the spa and Scottsdale, but based on those little annoyances which turned out to be quite annoying in the end, I don't think I'd recommend the hotel. Which is very unfortunate because it could truly be an oasis.
July 29, 2013
Rated 5 out of 5 by Newyorker4 Amazing
My experience was beyond my expectations. Friendly staff. Stayed 4 days. Everyone knew my name. Room was big&clean. Check-in/out was smooth. Late check-out request was honored. F&B was great. IRD ordertaker Sandy and server Marshall were great. The food - hot&on time. Also used Relish, Oasis and Il Terrazzo. All better than expected. I would definitely go back.
July 29, 2013
Rated 5 out of 5 by Kate0929 Great Staff
Everyone on staff was great. We had a wonderful experience at the Spa. Mary Ann was great. Pool staff very nice despite the heat they are working in. They deserve much credit for working in the hot temperature. Loved Relish!!
July 26, 2013
Rated 5 out of 5 by ant223 Excellent stay!
This hotel was the best and the staff was amazing, thank you Kaitlin for the upgrade and thank you Veronica for the amazing job you did each day in the room.
One of my best visits to a Starwoods hotel.
July 16, 2013
Rated 5 out of 5 by Mima1043 Casitas A Plus
Stayed in one of your Casitas -- so convenient
to the pools, spa and restaurants. Grounds
are just beautiful and staff is gracious and
willing to accomodate every request. Truly
a wonderful experience!
July 16, 2013
Rated 4 out of 5 by JuddC The hotel rooms
The facilities are top notch, but the rooms need updating.
July 15, 2013
Rated 5 out of 5 by MLF74 Grand Leisure
Luxurious and serene surroundings and close to home.
July 8, 2013
Rated 4 out of 5 by Curious overall good ,but could be exceptional
Hotel is a good option,but could be better for the rate. Grounds and pools are second to none,but the rooms are not up to par compared to surrounding options. Rooms need upgrading and or cleaning,stains on carpeting and furnishings. resort fee and tourist tax excessive,and not properly disclosed. Needs an in-house coffee shop,or other breakfast options.
July 8, 2013
Rated 5 out of 5 by bls55 Relaxation at it best!
The Phoenician was such a wonderful stay-cation for my husband and I . We had such a relaxing time just hanging out by one of the 3 different pools just sitting in the shade and listening to the waterfalls. Even though the temperature was over 115 we still stayed out by the pool for over 4 hours since there was so much shade to sit and relax in.
July 3, 2013
Rated 5 out of 5 by KathyWPB Truly a luxury hotel
Our experience here was wonderful, even though we came during a major heat wave. The pools are fantastic though and that helped! Also, the lessons offered...tennis, yoga, etc. were excellent, taught by real professionals. Overall staff was very friendly and helpful. The spa experience was perfect. Massages, meditation, a variety of herbal drinks and fruit. Lastly the housekeeping staff is top notch.The only issue we had was the lack of options for vegans. If there were just a few things on the menu we could have eaten more on property, but because there weren't and they did not offer to modify the menu items we had to go elsewhere to eat. Also, the landscaping is fantastic but we found it irksome to have the guys using their high decibel equipment on the lawns near us Friday morning. Overall, though, this was a memorable visit and we would recommend this resort and visit again.
July 2, 2013
Rated 5 out of 5 by TinaMac Awesome pools and restaurants
The resort has three different pools in the same general area. My favorite one is the one for adults only. It's super relaxing with a full bar. The restaurants are awesome as well. The burger joint is great and the steak house is super delicious!
July 2, 2013
Rated 4 out of 5 by Lovetravel1 This hotel is a beautiful property with great and amenities
This resort is beautiful pools are wonderful and the Spa terrific. The staff could use a little more training. When requesting refreshing the room many items were left on attended. The overall experience was excellent. The restaurants are all very very good including food-service by the pool. I would definitely stay again!
July 2, 2013
Rated 5 out of 5 by Tay8 Lovely Getaway
Enjoy the peaceful atmosphere at poolside with plentiful pitchers of ice water with electrolytes provided by the cabana boys/girls!
July 1, 2013
Rated 5 out of 5 by myrabill excellent in every way
we were so impressed with our room and it's spacious balcony. the grounds are full of private,quiet corners, soothing water features, so many levels of pools no place was crowded. Even areas for fun and games if desired. Can't wait for another time to visit.
July 1, 2013
Rated 4 out of 5 by Bonnie55 Servvice was outstandiing!
The service exceeded our expectations. The front desk asked if our visit was to celebrate anything. I responded that I just completed providing a 12 week program for weight loss and needed a rest from creating the weekly sessions and individual coaching. We were totally surprised to find a cheese and fruit plate waiting for us that night! Plus the card written was so personalized - I still have it and posted it on my mirror!
The housekeeping staff was so pleasant, helpful and non-intrusive. Plus, they kept the room immaculate.
The staff at the ice cream parlor were helpful to meet my dietary needs too. II was surprised they didn't open till 7am - some of us like an early morning latte while sitting by the pool.
Speaking of the pool - the staff was attentive and the food was better than I expected for pool service dining.
June 28, 2013
Rated 5 out of 5 by Don36 Service
The service from everyone we met was far above my expectations. The staff was the best I have seen anywhere in my 45 years of travelling.
June 27, 2013
Rated 5 out of 5 by tla7 The property is fabulous!
Everyone working here does a fantastic job. We have stayed here three different times and it never disappoints. Wonderful pools and the property is just beautiful. The restaurants are very good and the staff are all first rate. My husband and myself and our girls love this place.
June 26, 2013
Rated 5 out of 5 by Susan1962 Our stay at this hotel was nothing less than amazing.
The resort itself and the personnel were all top notch. We felt appreciated during our entire stay. The grounds were lush and blooming in spite of the temperatures. We especially enjoyed the tennis facilities and staff at the tennis park. The front desk staff was extremely impressive at taking care of our needs. We also enjoyed the Grape and Grain shop.
June 26, 2013
Rated 5 out of 5 by Sassie1 This resort is where I go to get pampered!
The Phoenician is where I go to get away for a few days and completely relax. Once I arrive, I do not have to leave. The resort has everything! I can choose to lay out at several different pools, but whichever one I choose, the pool service is impeccable. The towels are waiting on the lounges, the servers immediately bring you an ice cold pitcher of water and then they are ready to take your drink and food order. If you prefer to eat at a restaurant, there are several to choose from. From a steak house with a view of the city, to an outdoor patio, pool side restaurant, or a burger and sandwich restaurant on the golf course, there will be something to accommodate you. After that you can choose to work-out or get a massage or play a round of golf or tennis; the Phoenician has plenty of things to do. At the activity center, you can also play Ping-Pong, a game of pool, or video games. In the evening, the turn down service includes chocolate on your pillows and the music in your room will be set to lull you to sleep after your perfect day. All of this awaits you on the 300 + acre property that is the Phoenician Resort. I have been coming to the resort for years, and will continue to return for years to come.
June 25, 2013
Rated 5 out of 5 by Liadsor Great service from everyone
Excellent customer service from everyone. It is clear that their priority is the customer. The resort is beautiful and perfect for all types of travelers.
June 24, 2013
Rated 5 out of 5 by Weber6406 Great Service at this hotel
One of my favorite places to stay in Arizona. Great service at the pool and at the bars inside.
Great food choices, you don't even have to leave the resort to go out to eat.
June 21, 2013
Rated 5 out of 5 by Sharon10 Impeccable Service
My stay at The Phoenciian was a pleasure. Every staff member I came in contact with was excellent. All had a willing attitude. Property was wonderful, great rooms in an excellent size, great food, bars, pools and spa! I will go again!
June 21, 2013
Rated 5 out of 5 by Wolli This house is outstanding
We loved it. The room was beautiful. We
watched the great sunrise every morning.
Even more outstanding was the TOP
Restaurant. Good knowledge of wines and
June 17, 2013
Rated 5 out of 5 by pat3 Loved everything but the view from our room
Loved, loved, loved everything else about this hotel - but the view from our room was awful. Very diasappointing. The next time, I will definitely inquire at check in as to what the view is.
June 17, 2013
Rated 5 out of 5 by Tony02 Awesome hotel
My wife and I stayed there for 5 days, the staff, hotel and grounds are perfect in every way....
June 14, 2013
Rated 5 out of 5 by randy7 Great Resort
We were here for 8 days and the resort was great. We played golf 2 days, 3 days at the spa, and relaxed around the pool. Everyone was very nice and the service was great,
June 10, 2013
Rated 5 out of 5 by kiki30 We love to walk and the grounds are just beautiful and so well care for.
We had a wonderful 3 days at this resort. The staff couldn't have been nicer and more accommodating. We will definitely return.
June 10, 2013
Rated 5 out of 5 by Jules Service was exceptional
I travel frequently for business and pleasure. I was extremely impressed by the exceptional service at every level and department.
June 9, 2013
Rated 5 out of 5 by Scottishdave A true luxury experience
5 days in deluxe double as a couple and can only say it was truly wonderful.
Ate on site casually at poolside and at the golf club. Also at the 2 restaurants and could not fault any of the food served.
Staff were unfailingly attentive and polite and extremely efficient. Service with a smile indeed.
The facilities are fantastic and we would return without hesitation.
Expensive perhaps, but quality costs, and it actually felt like value for money.
June 8, 2013