The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 535 reviewers.
Rated 5 out of 5 by Excellent staff team Allen from valet services was outstanding. He was friendly, personable and made me feel welcomed in the crazy winter storm. Although he was probably freezing, his smile was warming. The manager on shift that evening was wonderful. He definitely went above. Since it was sleeting/raining/snowing he was looking for an umbrella for us and even offer his own personal one to us. To even enhance service the outstanding service, a suggested recommendation would be to have umbrella for guest to use in every room for convenience when walking to the local attractions. January 18, 2016
Rated 4 out of 5 by Great Location and Views Following my lacklustre stay at another hotel in Chicago, I was happy to book at a different SPG location. This hotel is even more centrally located to The Loop, being right beside a bridge and two blocks from a tram station. Checkin was a little cluttered - I find that the Platinum/Gold checkin lines are inconsistently enforced, and had to wait in a central line for a period of time. I was however upgraded to an executive level room, and moved to a river facing view instead of north-facing. That is one great feature of the hotel I’ll call out - the majority of the rooms are angled so that they all have a view of the river, which I found to be an idyllic feature for relaxation. Rooms are modern and clean, spacious and featuring the Westin standards. The Executive Lounge on the top floor also has plenty of seating, and views of the river. Service was standard, as was the food offering - typical for North American lounges. The gym features a sample of a new walking desk - where you can walk on a treadmill while using your laptop to work. An intriguing feature, given the time some of us spend sitting at a desk. It was great to try it out, and combine it with a normal workout. The gym is spacious, and it’s great to have one where the cardio machines face out the window for a more dynamic view. I’d be happy to return here again on my next trip! December 17, 2015
Rated 5 out of 5 by Excellant We love this hotel! The location is perfect to walk to the bean, Michigan Avenue and State Street. Close to great restarunats and bars! December 4, 2015
Rated 3 out of 5 by Good hotel, Awful Valet Hotel was fine. Renovations were nice although bathrooms remain stuck in the late 90s. Biggest issue is the valet, which they have the audacity to charge $70/night for. I tried calling starting at 7:30 am to get my car out of the garage but it rolled to a voicemail for each of 5 calls. Texted them at 7:45 and got an automated response that they were getting my car. Was waiting at the front at 8am. No car. At 8:20 am I got an automated "try us back later" response. I texted back and they said that they couldn't find my car and gave me a different ticket number. I went back iinside and there was no hotel staff to relay my issue into beyond one check in clerk with a line 5 deep. Car finally showed up at 8:35am - I had a meeting 15 minutes away that started at 8:30. This just isn't acceptable. November 16, 2015
Rated 5 out of 5 by Amazing Customer Service! I recently stayed at the Westin Chicago River North on a reward booking. I contacted the hotel ahead of time and informed them that it was going to be a special occasion, as I was planning to propose to my girlfriend earlier that day. As a Gold Preferred Guest, I was just hoping for a few perks to make the stay a bit more romantic. When I was contacted by Emily (Westin Experience Specialist), I was blown away by the level of attention and care she put toward making this an extremely special night. I was upgraded to a corner room on a high floor with amazing river views, granted Executive Club access for the stay, and we were delivered a complimentary champagne + cheese plate with a personalized note wishing us well. I have never been treated so kindly during a hotel stay. When you consider the amazing location of this Westin and combine it with such stellar customer service, I could not imagine staying anywhere else in Chicago! My (now) fiance was very impressed! October 21, 2015
Rated 5 out of 5 by We really enjoyed our stay We stayed here for 2 nights and I could say We reallyenjoyed our stay. Before the day of our stay a Westin stay specialist contacted us and asked about our preferences and how they can make our stay memorable. They made sure that we will enjoy our stay and they were very accommodating to our request. We will definitely come back here whenever we are in the Chicago metro area. Thanks Westin. October 19, 2015
Rated 5 out of 5 by Excellent Hotel This is a top notch hotel in a fabulous location for business or pleasure in Chicago. Very comfortable well appointed room. We had a fabulous view of the Chicago River. All the staff from check-in to maid service was excellent. A very nice touch, cookies and fruit were complimentary in the evening. September 28, 2015
Rated 5 out of 5 by Great Experience! I enjoyed my stay at the Westin Chicago River North. The staff was courteous and professional. In particular, Christopher, who was at the front desk overnight and in the morning, was a pleasure. He was extremely helpful, polite and professional. Christopher above and beyond to ensure that I had a pleasant stay and a great experience. When I return to Chicago, I will be sure to stay at the Westin Chicago River North again. Thank you! September 24, 2015
  • 2016-02-09 T05:37:41.857-06:00
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