Rated 2 out of 5 by goaway Nice location but service needs improvement
Nice location but the rooms need attention (musty smells in bathroom, paint falling and mildew above shower)
Be careful at reservation desk. Especially if you are on a trip being paid for by your company or such. The hotel might very well charge you instead since your card is the easiest path to get their money. They can't seem to help fix it either. You have to escalate since the desk is not capable of doing the right thing.
August 25, 2016
Rated 5 out of 5 by Maxwell268 A True Resort Experiance
Great resort! Property & Staff spoil you from the time you pull up to the enterance until your very last second upon departure.
All were fantastic!
Highly recommend this property, location and brand....
August 23, 2016
Rated 5 out of 5 by Robert A 5 day vacation
My family really enjoyed staying at this property. The pools were fantastic. We enjoyed our meals at the hotel. The breakfast buffet was excellent. The hotel was clean and the staff was very professional and friendly. We definitely would recommend this hotel :)
August 21, 2016
Rated 4 out of 5 by Dschaegga Nice family and business stay
I had the pleasure of combining a business trip with a long family weekend and overall enjoyed the stay.
The lobby seems to be renovated and is nice, but the rooms definitely need some updating. Additionally the staff was sometimes slow to respond and took me a while to get new keys issues. Otherwise the hotel was fine and is on a great location in Hilton Head.
August 17, 2016
Rated 5 out of 5 by Mina77 Great Beachfront Resort
This is one of our favorite resorts in the SPG program. The property is very well kept and the staff is very professional. Special thanks to Jack at the front desk for going above and beyond to make us feel very welcome and very comfortable.
August 7, 2016
Rated 5 out of 5 by Josh072000 Excellent resort, But.....
Only got to stay a short time, but as we was leaving i noticed a GIANT black roach on the wall just outside of our room. I took a picture of it and showed it to the guy as we were checking out and his response was, i will get someone to take care of that and that it is just onw of the problems they have there........umm if thats a problem there i dont think i want to stay again even though it is very nice!!!!
August 7, 2016
Rated 5 out of 5 by E8055 Superb Customer Service
I would like to thank Derek at the front desk for ensuring that we had an incredible stay! I felt he went out of his way to ensure we were comfortable and happy! We just checked in yesterday and are staying through next Sunday. We come back every year primarily because of the amazing customer service!!! Derek was the first person we encountered and I know he went out of his way to make sure we were/are happy!!! Thank you so very much, Derek and everyone at the front desk!!
August 7, 2016
Rated 5 out of 5 by TravelingMan A nice getaway trip
My wife and I had visited this hotel two years ago in the spring, really enjoyed it. We had a few days we wanted to get away to the beach and decided to come back. Really glad we did, Platinum upgrade to a huge suite overlooking the pools and property. Very welcoming staff, beautiful property, great bar and the breakfast buffet is second to none. Yep, we'll be back...
August 5, 2016