Rated 5 out of 5 by Pablo16 Excellent hotel and staff
Spent a week with my family in August 2016. I was lucky to receive an upgrade to a suite (I am platinum SPG).
Rooms were very well equipped including amenities. The views were great too. In the suite we had a jacuzzi in the terrace with a view of the whole bay.
The pools are nice with a good bar to relax in the water. Beach is not huge but it's quiet and nice.
I would like to make a special mention to the staff. From the people at reception to the pool, cleaning ladies and vip club. All of them really want to make you feel good during your stay.
My only recommendation would be to increase the options in the room menu. Specially more fish alternatives.
Other than that the stay was perfect. Totally recommend it.
August 21, 2016
Rated 5 out of 5 by TBur Wonderful Hotel and Beautiful Location! Hot in Summer though :)
We enjoyed our stay very much. The only bad thing that happened was our concierge sold us a tour that did not include what we specifically asked for and did not tell us this. As a result we had to change our tour at the last moment. It was resolved but staff should understand specifics on tours if they are selling them.
August 9, 2016
Rated 5 out of 5 by Joss19 Great service
My experience in Puerto Vallarta was amazing! Mostly for the great staff of the Westin! They really take care of making my birthday more than special
June 21, 2016
Rated 5 out of 5 by Dave24 Great stay on a birthday weekend!
This was one of my best birthday getaways and the Westin PV only made it better! The grounds are beautiful and encourage you to relax. The service by the pool was always on point and someone was always available to take care of your needs.There was one pool area under renovation, but we never noticed it. I can't wait to return to see the finished product. The grand suite was amazing with some of the best views I've ever seen.The location of this hotel is perfect... While not directly downtown, it is a quick 5 minute taxi ride (about 120 pesos / $6 US). The staff is very attentive and will follow up on all of your needs. While I did have one small issue during my stay, I brought it to management's attention and it was resolved within an hour or so. It's not what goes wrong that matters, but how it is handled and the staff in this hotel go above and beyond. Thank you for a great stay Westin PV!!
June 9, 2016
Rated 5 out of 5 by Sailfisher Fantastic beach vacation
A beautiful, well appointed hotel with EXTREMELY friendly and helpful staff-- they went out of their way to make our stay enjoyable! In fact we have always found the friendliest people on the Mexican Pacific coast. Great pools, great spa, great gym, nice beach. And the nearby (walking distance) marina wharf has numerous restaurant options.
April 2, 2016
Rated 4 out of 5 by thomas26 staff was wonderful
we enjoyed a 4 night stay here. food was above average and reasonably priced. only issue we had was the air conditioning in our room wasn't working properly and took 2 attempts to repair. but the staff made it a priority and once fixed the room cooled very nicely. we look forward to coming back here after next year's major renovation.
March 30, 2016
Rated 1 out of 5 by suziedisappointed The WORST
I can't say enough negative things about this hotel. Shall I start with the non-recognition of SPG Platinum guests. OR not getting an upgraded room? OR having an awful platinum buffet breakfast in the club room? OR having bugs in the room? Or having to wait 45 minutes to get someones attention at the pool? OR the staff being totally inattentive to our needs/requests? The list goes on and on and on.
March 29, 2016
Rated 5 out of 5 by michaeledison Great Stay!
I stayed here for only one night, but would highly recommend this hotel! I was upgraded for free to a suite on the top floor upon check in. The staff was extremely friendly and the food was to die for! The pool was extremely clean and surpassed expectations! The location is about a 10 minute cab ride to downtown which made for a relaxing stay!
March 16, 2016