Rated 1 out of 5 by 1NOMOWESTINSTJOHN GO RIGHT TO CANEEL BAY
THIS WAS THE WORST WESTIN STAY I HAVE EVER EXPERIENCED. SO, NO MAIN LOBBY, NO RESTAURANT OPTIONS. SO YOU WOULD THINK , THE TAXI TO TOWN TO GET SOMETHING TO EAT WOULD BE ON THE WESTIN? BAD MARKETING! TAXIS GALORE, EMPTY.. NO. AT THE POOL AT 5 OCLOCK, POOL BOY COMES AROUND AND TELLS ME , TIME IS UP ON THE RAFT, HE HAS TO GO HOME. THE BAR STAFF WAS UNPLEASANT, ANGRY OVER WORKED WOMEN, THE ONLY POSITIVE EXPERIENCE I HAD WAS SHARON AT THE COFFEE SHOP.YOU EVEN HAD TO PAY TO PLAY BINGO AT THE POOL!! OUT OF TOUCH ON TNE ISLAND, I HAVE NO PROBLEM SPENDING MONEY, JUST DONT LIKE BLATANT STEALING. WILL NOT BE BACK . PERHAPS YOU SHOULD HAVE CLOSED WHEN UNDER CONSTRUCTION, INSTEAD OF ANNOYING YOUR GUESTS .
September 20, 2014
Rated 4 out of 5 by Jaime46 Jaime 46
I had a great experience at your facilities.
I just want to recommend that you improve the service in the restaurant during breakfast.
We want twice to the facilities and some of the personnel were extremly slow and did not show a lot of interest in servicing the guests.
September 23, 2014
Rated 4 out of 5 by kimmy84 Beautiful Hotel
When i checked into my room the ac wasnt working correctly they switched rooms for me and gave me a 75.00 resort credit for the hassle.
That kind of service is hard to come by these days, they were very accommodating and the hotel premises was gorgeous
the construction work going on is an eyesore but not loud
September 22, 2014
Rated 1 out of 5 by sousaiv No longer a wonderful upscale resort
We have been coming here for 5 years and quite frankly were excited that there was a 50 million dollar renovation going on.
Well, truth be known, it appears that the vast amount of that money is being spent on converting hotel rooms to time shares.
What money has been spent on the hotel was spent on taking away the beautiful wood shingles and replacing them with cheap looking plastic. The old beat up furniture is still in the rooms, and almost nothing has been done to the tired bathrooms. Instead of the nice stamped concrete, ugly cement has been used for walkways around the property.
They have managed to turn this beautiful upscale resort into a carnival cruise ship complete with loud kids games at the pool in the afternoon.
Oh, and did I mention the three cock roaches we had in our room this morning.
If you want and expensive place to bring your family...perfect but if you are looking for a relaxing high end resort stay away.....It's become anything but....a real shame.
July 21, 2014
Rated 3 out of 5 by rihokie37 Great Location, Nice Amenities, but Needs work to Be a True Starwood Level Property
As a return guest of this hotel, I enjoyed the location and many of the ammenities at this Westin. Unfortunately, the service of the staff, primarily the front desk staff, was not up to standards. We experieced many delays in check in, several errors with our room, and a generally unpleasant attitude from many staff members we interacted. The hotel also had continued issues with wi-fi and other expected services. On a positive note, the staff at the 2 outdoor restaurant/bars were wonderful, and the house-keeping staff was pleasant when we interacted with them. I would recommend this resort based on location alone, but would be very hesitant to endorse the customer service, especially to another Starwood member. I don't feel that this property embraces the typical Starwood experience.
January 30, 2012
Rated 5 out of 5 by KimOx Very Nice but Expensive
Traveling with extended family. We had wanted a villa but none were available (which in retrospect, seems odd since not many people were around) It turned out to be great. We had rooms near each other and very near the pool. Surprise was that all those taxis saying "Westin" on them, that in previous visits to St John (not staying at the Westin) I had assumed meant free transportation into town for Westin guests, actually cost money - a lot of money when traveling with many family members. The resort charges the amenities fee beginning the day you arrive, even if you arrive late in the day. It's a great place but expect to spend a lot of money.
July 24, 2014
Rated 3 out of 5 by KMTMN The value just is not there.
The room was not thoroughly cleaned upon arrival...bugs in kitchen, silverware and dishes were dirty, as well as shower in mstbed. Not enough closet space, could not hang standard hanger in guest room. Room was a long way from pool and lodgenet was out 1/3 of our stay.
Spa facility was substandard, yoga cancelled twice, despite 8am start, no prior notice and we were charged $45 per day? Tried to attend SuperBowl party, too many people, not enough seats/tables and $18 per plate for hamburgers and hot dogs?
This is suppose to be top resort, fell well short. We will not return, nor recommend and we are Starwood Owners!
February 19, 2012
Rated 2 out of 5 by BeachLover Westin St. John - Hotel Rooms
The fact that this hotel is located on the island of St. John is wonderful. It is also nice to stay in a place that has the option to go to the pool, hotel beach or drive/taxi to another beach on the island.
This is our third time at this resort and will probably not stay here again. We first came in 2004 and back then, the hotel rooms were out of date. They have only gotten worse over the years with more wear and tear and no updating. The pictures on the website are very deceiving, most of these are of the villas, not the hotel rooms. The hotel rooms do not have updated bathrooms. The sink in our room was mauve with stains from over the years. The walls, tub and caulk were all also very old. No matter how clean the bathroom truly was, it just felt dirty because of the upkeep.
The staff was nice and friendly, however the service was slow. Including shuttle service and requests to fix problems in our room.
The food, spa and drinks were expensive, but this was expected at a resort.
This trip we rented a car at the St. Thomas airport and took the car ferry from Red Hook. This allowed us to avoid the frustruation of the Westin Breeze (Ferry) that we had in the past. This also allowed us to explore the many beaches on the island.
November 28, 2011