Rated 5 out of 5 by brody1217 SPECTACULAR, AS ALWAYS
This is my 3rd time in as many years staying at the Westin St. John Villas, and 7th time total including the hotel section. It just keeps getting better every year. Let me start by giving a big thumbs up to Mike the GM. I had emailed him a request and he got back to me in a timely fashion and took care of my request. Thank you Mike. I sometimes see negative things written about the ersort and I don't understand them. The staff here are super attentive and friendly. The villas are well maintained, and the grounds are immaculate. The pool is huge and the beach is clean and my kids loved the water trampoline and water slide. This resort is truly paradise. If you are looking for a truly memorable experience for your family look no further. I can't wait to go back!
April 27, 2016
Rated 1 out of 5 by Brent123 DO NOT GO HERE!
Resort does not honor your reservation. They ROUTINELY downgrade reservations when you arrive. We've spoken with dozens of people who experienced the same thing we did. Worst resort in the entire network.
DO NOT GO HERE! DO NOT BOOK!
April 11, 2016
Rated 3 out of 5 by JOtt Choose another location
Stayed here 20 years ago and nothing has changed in the room other than the carpet and bed....Endless parade of villa tours, crowded gym with under capacity and while disclosed, the construction near the pool is constant jack hammers, heavy equipment and pounding.....Loncation is a 10, Lemongrass restruant is very nice and staff at the hotel are friendly. Price for a room or using Points is double what it should be, this is from a Starwood Executive Platinum member
March 1, 2016
Rated 1 out of 5 by Daniel777 Hotel under construction
Hotel is being converted to a time share property, so there is construction, but it is not too loud. The problems start at night, as the construction workers stay in the hotel rooms and party late into the night. Management does not seem to care.
The property is nice and St. John is beautiful. I would only stay here if you are a heavy sleeper and plan on spending most of your time away from the property.
February 24, 2016
Rated 1 out of 5 by Daniel777 Hotel under contruction, extremely loud
This hotel is being converted to timeshares. St. John is a beautiful island, but this hotel is a disaster.
The construction is around the pool and beach areas, it is very loud and it goes on all day. In addition, the construction workers are staying at the hotel in guest rooms, so it is basically a fraternity party every night. In the morning they get up around 6 AM to return to work and they are not quiet. Management could care less as the hotel will be closing when the timeshares construction is complete. I will return to St. John, but not to the Westin.
February 22, 2016
Rated 5 out of 5 by BroncoMike Valet staff exceptional
From the moment we arrived at the Westin St. John, we were treated with excellent customer service. The check in process was easy and quick. Our bags were whisked away promptly and arrived at our villa with smiles and courteous behavior from the valets. Ricky, the head valet at our complex, offered suggestions and solutions that made our stay a very memorable vacation. His attention to detail and ability see things through the customer's eyes makes him a valuable asset at this complex and a gem in the Starwood family of employees. We will recommend facility to all our friends and family.
January 30, 2016
Rated 5 out of 5 by H20skiingdp9 Great Vacation in St. Johns
Hotel is phenomenal. Had a seamless vacation, everything was really easy and we enjoyed our week at the hotel. Can't wait to come back again!
January 8, 2016
Rated 4 out of 5 by HappyMom2015 Snorkels Staff
The happiest staff I had the pleasure to interact with worked at Snorkels. Tamika, Cynthia, and Mr. Roxbury (? spell of name) were always happy, laughing, and provided great service. Be sure to request them if you get a chance! I hope they are retained as employees when I return after the hotel converts to all time shares.
December 18, 2015