Rated 1 out of 5 by StJohnDisaster Staff are miserable and share their misery with guests
The worst Starwood property by far of any hotel at which I have stayed worldwide - and as a platinum ambassador member, I spend more than 100 nights a year at Starwood properties.
The resort buildings are in need of maintenance and the resort facilities are quite inadequate. However, what is most pronounced is how much the staff dislikes its jobs. The staff members are miserable at work and they share that misery copiously. Never a please, thank you, or you're welcome. Certainly never a smile. Several of the guests and I observed the same disdain and it really affected our stays. There's no point in traveling to a beautiful island if the people who are supposed to help you enjoy your stay begrudge your very presence. The comments made by other guests make these observations look gentle. Save your vacation and stay at another resort.
September 16, 2016
Rated 3 out of 5 by Jim4801 SPG / Westin fails again - do not stay in room 2211
We booked this hotel 7 months out using our Star Option points. This is our first use of our time share since we purchased it. Admittedly, I did not buy their top end package. When we checked in on 9/3, we were led to what is arguably, the worst room on the property. Room 2211. This room is right next to where all the carts park to service rooms. This room is also right next to the public bbq area. EVERYONE has to walk by this room, so there is no sense of privacy AT ALL. After getting to the room and observing the situation, we immediately went to the front desk and and in typical Westin fashion,we were told very pointedly,there was nothing they could do. I refused to believe that and asked to speak with a manager. I was told one would call me. Once again Westin, seemingly makes a point to delay guest satisfaction. We went back to the room. 15 minutes later Sambala called and through my persistence, Sambala did find us a two bedroom villa up on the hillside. Not as convienent, but at least we had some privacy. In fact, when Sambala came to visit us in room 2211, there was a group of folks preparing to have a cook-out and they noise they were generating made it very clear why this is the worst room on the property. Sambala did all the right things and was very pleasant and showed real concern. This is an attitude Westin could learn from. Outside of my compliment for Sambala's action, my real concern is why, as an owner in this property with a week-long stay, I was given this horrible room. On top of that is the continuing lack of customer focus and concern from Westin. Outside of a few individuals like Sambala, Westin has a culture of delivering mediocrity when it comes to customer service. On 9/4, I am scheduled for an owners review and clearly they will try to sell me on upgrading my timeshare or perhaps buying another one. To date, I see no value in this one and have made it my mission to express my discontent to anyone who happens to ask me about my timeshare.
September 4, 2016
Rated 5 out of 5 by brody1217 SPECTACULAR, AS ALWAYS
This is my 3rd time in as many years staying at the Westin St. John Villas, and 7th time total including the hotel section. It just keeps getting better every year. Let me start by giving a big thumbs up to Mike the GM. I had emailed him a request and he got back to me in a timely fashion and took care of my request. Thank you Mike. I sometimes see negative things written about the ersort and I don't understand them. The staff here are super attentive and friendly. The villas are well maintained, and the grounds are immaculate. The pool is huge and the beach is clean and my kids loved the water trampoline and water slide. This resort is truly paradise. If you are looking for a truly memorable experience for your family look no further. I can't wait to go back!
April 27, 2016
Rated 1 out of 5 by Brent123 DO NOT GO HERE!
Resort does not honor your reservation. They ROUTINELY downgrade reservations when you arrive. We've spoken with dozens of people who experienced the same thing we did. Worst resort in the entire network.
DO NOT GO HERE! DO NOT BOOK!
April 11, 2016
Rated 3 out of 5 by JOtt Choose another location
Stayed here 20 years ago and nothing has changed in the room other than the carpet and bed....Endless parade of villa tours, crowded gym with under capacity and while disclosed, the construction near the pool is constant jack hammers, heavy equipment and pounding.....Loncation is a 10, Lemongrass restruant is very nice and staff at the hotel are friendly. Price for a room or using Points is double what it should be, this is from a Starwood Executive Platinum member
March 1, 2016
Rated 1 out of 5 by Daniel777 Hotel under construction
Hotel is being converted to a time share property, so there is construction, but it is not too loud. The problems start at night, as the construction workers stay in the hotel rooms and party late into the night. Management does not seem to care.
The property is nice and St. John is beautiful. I would only stay here if you are a heavy sleeper and plan on spending most of your time away from the property.
February 24, 2016
Rated 1 out of 5 by Daniel777 Hotel under contruction, extremely loud
This hotel is being converted to timeshares. St. John is a beautiful island, but this hotel is a disaster.
The construction is around the pool and beach areas, it is very loud and it goes on all day. In addition, the construction workers are staying at the hotel in guest rooms, so it is basically a fraternity party every night. In the morning they get up around 6 AM to return to work and they are not quiet. Management could care less as the hotel will be closing when the timeshares construction is complete. I will return to St. John, but not to the Westin.
February 22, 2016
Rated 5 out of 5 by BroncoMike Valet staff exceptional
From the moment we arrived at the Westin St. John, we were treated with excellent customer service. The check in process was easy and quick. Our bags were whisked away promptly and arrived at our villa with smiles and courteous behavior from the valets. Ricky, the head valet at our complex, offered suggestions and solutions that made our stay a very memorable vacation. His attention to detail and ability see things through the customer's eyes makes him a valuable asset at this complex and a gem in the Starwood family of employees. We will recommend facility to all our friends and family.
January 30, 2016