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Rated 4.4 out of 5 by 383 reviewers.
Rated 5 out of 5 by Stunning refurbishment. Turnberry looks fantastic after the refurb. The rooms are beautiful and the staff team could not have been more attentive. Stunning Hotel and the re designed Ailsa course will take your breath away. Can't wait to get back. July 19, 2016
Rated 3 out of 5 by Stunning views The hotel is currently undergoing a refurbishment and as such I stayed in a room at the spa. These are not five star by today's standards and this is the basis of my independent review. Having previously worked in the hospitality sector for a long time I use my experience and knowledge to offer unbiased opinions from my own experiences of hotels, restaurants and leisure facilities around the UK to allow others the opportunity to make informed decisions. My first impression arriving at the spa was amazement, grand building and driveway up, a customer service attendant opened the door and came to greet me at the car, dressed in turnberry tartan kilt outfit and very friendly, offering to carry any bags inside for me. Check in was very smooth since it was very quiet around the resort. So far I was impressed with the customer service and the staff were friendly and smiling too which was really nice. The room was large and spacious. The decor and curtains are dated and will be changed in the refurbishment scheme in due course, however, this can be overlooked due to the stunning sea views. The room has very little in the way of ventilation only one part of the window can be opened and for safety has a restriction opening distance bar and the result is a very hot room. Again due to be altered in the refurbishment. There is a fan cooler/heater in the wardrobe, an iron and board is provided. Plentiful supply of tea and coffee with some shortbread, however being five star I would have expected to have some hot chocolate provided as in some 3 and 4 star accommodation I have stayed in. Bathroom was large and had shower and bath which was nice to choose from, along with plenty of fresh towels and toiletries. The swimming pool was a nice temperature, again however improvements are required, I was a bit wary of the tiles on the columns being held on with what looked like cling film as I was swimming along the side of the pool. As a solo traveller I am delighted to say that this is one of the few places I have stayed that the staff actually take the time to chat with you and make you feel welcome. They will also try to accommodate you as best they can too especially at dinner. I tend to dress in all manner of styles to test the reaction of staff at hotels, one staff member here thought I was a new green keeper to my surprise, so it still goes to show that how you dress can cause you to be treated in different ways. Some staff automatically assume you are there for golf and again this is not the case for everyone. I would like to visit again to see how this resort improves, especially all the finer details, however, currently it is not what I expected for five star, there are some really good qualities here but with improvements in the finer details of this operation it truly can begin to be a five star resort. Again the shuttle bus service could operate a pick up for paying guests at Girvan or maybole train station only 7 minutes away, this service is offered at other locations and I was surprised it isn't offered here, even for a small additional payment. You can see where your money is going in the resort currently which is nice. One thing I would not want to change is the views and this is really what makes this resort for me as well as the lovely friendly staff which I cannot fault. I do hope that on my return I can really see this being the five star experience that I expected. April 23, 2016
Rated 4 out of 5 by Lovely stay We stayed in a Spa Room with a huge bay window looking out to Ailsa Craig.I would have given 5 stars all round but for the shower in our room which ( 308)was a bit old fashioned and very poor pressure & had an afternoon drink in The Duel In The Sun and they didn't have a slice of orange for my wife's Jack Daniels. However these were very minor inconveniences in a wonderful stay. The staff, from the receptionists to the shuttle driver, were all excellent and nothing was too much trouble. February 9, 2016
Rated 4 out of 5 by Fantastic setting, excellent food but starting to feel a bit "yee-haa!" Turnberry has been a favorite resort in the Starwood line-up for years. - A terrific setting - Full marks for the catering - The breakfast service was friendly and natural The resort is currently being refurbished. Now, the Sheraton Edinburgh was updated a few years ago and the result was terrific - it really reflects the local, Scottish heritage – even more so than the previous decor. Now - on seeing some of the early changes at Turnberry I am anxious. he golf clubhouse now reminds me of a mall in Atlantic City. The rather questionably named 'Duel in the Sun' restaurant is decorated with images of Mr Trump, that are splattered randomly over the walls. I met the owner a few years ago at the gilded Trump Tower in NYC. I had no reason to complain about his name and portrait, visible at every turn over there in the Manhattan HQ, but for me, it does seem rather incongruous in Ayrshire. November 29, 2015
Rated 5 out of 5 by Wonderful staff We stayed here on a special deal enroute to the ferry at Cairnryan. We were staying in the Spa complex as the main hotel is being refurbished. If the rooms in the main hotel are better than the one we had they will be really sumptuous. The staff are delightful. We were greeted by a charming girl who was expecting us and then transport down to the clubhouse was organised . We had a superb dinner, the cooking was flawless. The only thing that disappointed was breakfast which did not live up to the rest of the package. November 21, 2015
Rated 5 out of 5 by Quality of service, food and comfortable furnishing warrant your 5 star rating Excellent reception, first class accommodation with quality service and good food. October 28, 2015
Rated 5 out of 5 by Always relaxing I don't know what it is, but every time I visit Turnberry I switch off the minute we pull up the driveway. Just what I need as a release from my normal busy schedule. We have had overnight stays, Sunday brunches, afternoon teas and I have had a few spa treats. I had a spa treatment and afternoon tea today amd as always the staff were attentive, polite and helpful. A credit to the hotel Thanks to Lauren at the spa for helping ease some of those knots! August 15, 2015
Rated 4 out of 5 by Special place Breakfast staff might be more observant. This was better before. July 22, 2015
  • 2016-07-29 T13:16:13.659-05:00
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