Rated 3 out of 5 by Sheri55 Hotel is so so
First room I checked into had stains on the sheets and then in between the flat sheet and mattress cover there was tons of hair. Very disgusting. Received a new one which was clean but the so called bed that was supposed to be great was horrible but the pillows were nice. The money I paid for the room and being a Sheraton I would expected a lot more and not false advertising on how great the bed was. Would I stay there again not sure.
January 21, 2013
Rated 5 out of 5 by Melynn Wonderful stay - great location!
From the moment we walked in - it was wonderful. Lots of free parking, beautiful lobby with an efficient and friendly desk staff. Couple that with a complimentary wine tasting (Tasting Tuesday - great day to check in!). Our room overlooked the marina, was clean and the bed was comfortable. Petaluma is a great little town - our first visit - and we enjoyed the restaurants recommended by the staff. We will def. return to this hotel.
May 8, 2012
Rated 4 out of 5 by Adam Fun Hotel
At first glance, you may not like this hotel. The architecture is a little unusual.
The check in process is easy and it's the BEST choice of hotels in the Petaluma area. The hotel is conveniently located near town. The rooms are sizable. They have a good workout facility and a nice little pool. My wife and I found the place to be "charming."
When you check in, they recognize your elite status.
Overall is was great!
March 11, 2012
Rated 2 out of 5 by der720 Dirty
The hotel is a good location and had a great Club Lounge. The common areas were dirty! The carpet needed to be vacuumed. There several trash cans in the hallways that were full of trash. Complained about the trash but it was not addressed. In the room the grout in the tile floor was dirty and needs to be steam cleaned and sealed. Found hairs in the bath tub.
This facility was not the standard that was expected.
December 14, 2012
Rated 5 out of 5 by SirRobby Beautiful hotel
This Sheraton is one of the nicest I have stayed in. The staff was very friendly (specially Chef and Kayla), and the location is awesome. It is located right on the Petaluma Marina, as well as the Petaluma marsh.
The room I had, on the club level, was very spacious and had nice views of the area.
The restaurant and lounge were very good, with good service nad a fantastic selection.
June 3, 2013
Rated 2 out of 5 by zooma Room needs work
Poor water pressure in bathtub/shower.
A/C did not shut off for 1st two nights, the would not turn on for final night of stay.
July 28, 2014
Rated 2 out of 5 by Joe222 When in the area...
Not centrally located. I would forget the star points and go with a local boutique lodging establishment closer to wine country. Afternoon shift/evening excellent. Morning needs training. First Starwood Property I have ever given below a 4 this should tell you something. I will steer clear of this brand of the Starwood Family for a while.
July 8, 2013
Rated 2 out of 5 by Vmk1 "Anybody home?"
Room not ready @ check-in (4pm); either no one answers the phone at front desk or I was constantly put on hold; my room was on 3rd floor-- maid told me to go to 2nd for ice (on my way to the elevator I found the ice machine on 3rd floor); no drain stopper in bathtub; breakfast was missing listed ingredients from the menu.
March 26, 2013
Rated 3 out of 5 by disappointed61 Had a miserable night
I had a miserable night during my stay. There was a high pitched loud noise coming from above the fan in the bathroom (in the ceiling). It was erratic and obnoxious - waking me throughout the night. I reported it to staff the next morning when I was departing. I hope this is fixed before another guest uses the room.
June 3, 2013
Rated 2 out of 5 by Underwhelmedagain Very Underwhelming Sonoma Wedding
My wife and I stayed here for a wedding in Sonoma...but were not impressed from the beginning. The hotel was just underwhelming. The rooms were just plain, the bedding harsh with actual comforter/mattress exposed, and the basics of the basics in toiletries. The staff kept doors propped open (house keeping, supplies, maintenance, etc) so as you walked down the hall to the elevator you were forced to see "behind the curtains"...
July 17, 2014
Rated 5 out of 5 by Denise35 Really nice view of harbor.
Service in restaurant was slow mid-morning of 12/26. The chef took our order AND delivered our breakfast. He and the food were excellent! Host apologized for making us wait which was not too long. They were short-staffed and we understood...worth the wait.
December 27, 2012
Rated 5 out of 5 by Gado Exceptional stay in every facet!
My wife and I really enjoyed our stay and would return anytime we are in the area. Exception service in the SPG Lounge on the 4th floor. Room was clean and comfortable. Manager was prompt and helpful when I called about a future group trip. A+
August 15, 2012
Rated 5 out of 5 by Starnight295 The staff, their service and the rooms were outstanding
This Staff and the hotel was really a very nice experience. If there were minor concerns the staff, in general, would provide the best service possible. Among the staff that were at their best were Ashley, Charlie, Angela and Sarah.
December 5, 2013
Rated 5 out of 5 by RobInHood2013 Great stay - problems with reservation
I’ve been coming/staying here at the (Petaluma) Sheraton every week since July for work and will continue pretty much between now and March 2014. Love your hotel and staff. I always receive great service and have a great stay with only one exception. When I booked the room for this trip I reserved it under the Clover Stornfield ($115) rate as I always do. The delivered bill was for a higher rate ($145) so I brought it to a gentleman working front desk to get it adjusted. He told me I had been booked in a higher room which is why they charged me a higher rate. When I brought up that I had booked as I always do and had not requested any upgrade he basically told me there was nothing he could do and I could check with the manager on duty (Mike) when I return (i.e. this week). Frankly if the room was an upgrade from the rooms I usually stay in I didn’t notice. It was facing the parking lot and I didn’t notice any difference in size or any other features so equally confusing re higher rate in any case. Bottom line – not very happy with how this was handled.
August 5, 2013
Rated 5 out of 5 by Mylene2370 Very Nice
This is my first time to stay in this hotel, and I must say, my stay was very pleasant. The staff was able to check us in early and was even able to accommodate my friend's request for a room with a marina view and on the same floor where I was. The lobby was beautiful and our room was nice. I had a view of the marina, too! Being a techy, I enjoyed their free and fast Wi-fi connection and the fact that I could control their tv with my mobile phone! The fridge in the room was convenient for having a late snack at night and I love the availability of the safe in the room for my valuables. Located in the quiet city of Petaluma, it was very convenient indeed that the hospital where I was assigned was less than 2 miles away from the hotel. My only area for improvement was that our hotel card key, for some reason, was always getting demagnetized. I tried to keep it away from my cellphone, but it would not work on the club lounge door and my hotel room. I had to have it changed twice. Other than that, the staff were very friendly and accommodating, making my business trip a truly pleasurable one.
January 14, 2014
Rated 4 out of 5 by Bob1960 A beautiful place with a few problems
The place was beautiful and immaculate. The staff was very responsive. I found a few problems that were surprising.
1. The fan in the room was loud and the thermostat was difficult to figure out. It was flashing that it needed service.
2. The coffee pot overflowed.
3. The window curtain had a hole in it.
4. We never got our wakeup call.
The staff was apologetic and assured us they'd take care of it. We only stayed one night, so I don't know if the problems were fixed.
July 12, 2014
Rated 2 out of 5 by Travel2012 Do not disturb
I had the do not disturb sign up and housekeeping came into my room anyway, when they did they also deactivated both our keys. Both my husband and myself had to go to the front desk to get our keys reset.
March 11, 2013
Rated 4 out of 5 by Flyingtailor A little different
In a good way nice hotel right in a marina and 10 mins from wine country. Very homy and friendly staff make you feel right at home. Rooms are big and comfortable.
May 1, 2012
Rated 5 out of 5 by shrvoinc good stay
It was a good stay. I was satisified with my experience at this sheraton. I was a little weary about hearing the freeway from my room, but it was very quiet.
February 21, 2013
Rated 3 out of 5 by lckojo Room small for price
Hotel was nice and Lobby was nice.
But for the price I would have expected a bigger nicer room.
September 3, 2013
Rated 4 out of 5 by ChasD Great Location
Easy access to highways and surprisingly convenient to Sears Point/Infineon Raceway
August 30, 2012
Rated 2 out of 5 by TP42 Petaluma Stay
Carpets are dirty everywhere
January 2, 2013
Rated 2 out of 5 by SDLL Hotel Exsperience
Hotel is nice location but staff is very weak and rude. need better hireing and training.
July 21, 2014
Rated 2 out of 5 My first horrible stay at a hotel...
I check in with my wife and think at first glance wow not too shabby.
First of let’s start with room 342... Enter the room and there is a foul oder coming from the bathroom. Oh my not surprising there is a used toilet paper in the trash can already. I figure no big deal I'll take the trash out.
So I proceed to open the drapes and what do I find right outside the window a great view of the service roof with AC and Heat pumps right outside. No view worth talking about.
I go down to the front desk and ask if I could change rooms, they would have to move me and my wife the next day if I wanted to take a different room. I check in a day early and get shafted after not seeing my wife for 5 weeks. WOW!
Now we get in the room and those little bottles of water you see in the room NOT COMPLIMENTARY very pricey. I could have bought a couple of cases at grocery store 3 minute walk away from hotel.
Bar area was nice but small and service was very slow. Restaurant food was good but service again way to slow... I waited for 25 minutes to get and order of garlic fries... just ridiculous.
The overall room itself had quality furnishings but when I lifted the comforter there was black lint all over the foot area of the bed as if someone slept in the bed before and they didn't change the sheets. Nice sheets too unbelievable the filth of it though.
Shower had some small traces of mold on the caulking not much but enough to see with your naked eye.
The room I stayed in should not be used to accommodate guests!
My stay was not the worst but for a 4 / 5 start rated hotel not the best... my experience 2 / 3
May 2, 2012
Rated 1 out of 5 by Petallergic20 Pets and Rusdness
We stayed for two nights (Dec 20-21, 2103) at the Petaluma Sheraton. It's in a beautiful setting and we had no problem with the comfortable, quiet room. However, we were not told at check in that this is a Pet Friendly place. I love pets but I am allergic to them. I slept badly but didn't know why: then I heard dogs running up and down the hall. Then I noticed dog hairs all over the lobby, on the rugs and chairs, where I was sitting. When my husband asked, a staff member admitted our room was in the Pet Friendly area. I could have had an asthma attack, instead of "just" suffering from the allergies that bothered me to point of not being able to sleep. But here is the worst part: when we asked to speak with the guest service manager, and was told she would be in later after we checked-out, I left my cell number. She never returned my call. I called her 5 times and left messages, always being told by the front desk that she would be in later. Then I called the Central Manager and left him a message. No return call. Although they were both out at some point for vacation, I know from the front desk they were both in numerous times when I called, although obviously busy and I was always put through to their voice mail. How rude! What terrible customer relations. The only kindness came from the nice woman working the Starbucks mini café next to the front desk who overheard my pet-related problems and how I hadn't been asked if pet friendly was OK for me (not). She gave me a free cup of coffee. Thank you, whoever you were, because that's the only response I ever received from anyone at the hotel. Shame on you, managers! We would have stayed with our daughter in Petaluma but she has a cat!
December 29, 2013
Rated 5 out of 5 by MQ209 Quality comfort and attentiveness
The hotel was just what I've come to expect from Sheraton. We enjoyed the Club level amenities and the attentive staff. Construction work in the area meant noise with the windows open during the morning hours but not a real issue. A close drive or cab to local shopping and dining.
July 14, 2014
Rated 5 out of 5 by Isabel119 Perfect Location
Some folks complained about the noise from 101 but we never heard any of it. The room was spacious, clean and quiet. We would definitely stay here again and recommend to friends.
July 15, 2014
Rated 4 out of 5 by mrskbg Love Dining here!
Delightful food and service, shocked and comforted to be remembered, visit to visit, and treated with such lovely welcoming and friendship.
Nice deep soaking bathtub, miss bathrobe. Lovely crisp ironed sheets. Appreciate refrigerator, tv not bad but miss some, Thanks for fan working this time in bath, Phone conformation for room 446 she called and verified as making reservation, but given 384, with no club froor access at $???. not AARP? AAA @ club floor price. AC blows up drape and is so noisy. Litter in hallways and elevators. Never got internet access in room. Wish for outlet by bed to plug/charge phone.
Room hot for arrival, prefer fresh air to enter.
August 14, 2013
Rated 2 out of 5 by Dennis79 Reservation & Cleanliness Lacking
The room provided did not match the reservation I made. We called in to request a Club Level room that was pet-friendly. The reservation was made as requested. However, upon check-in the Front Desk indicated that pets were not allowed on the Club Level floor. While this is understandable, I would have preferred to have been told this from the start. We were moved to the first floor.
The facility was not very clean. Our room was located on the South side of the property near the marsh. The entrance was filthy. It smelled like a horse's stable. Also, there were two cups sitting on the pipes when we arrived on Friday and were also there when we checked out on Sunday. Also, there were multiple beer bottle caps on the floor along with a lot of dirt, weeds, and other grime. I would think it worthwhile to clean the guest's entrances as this is where a first impression is made.
Also, housekeeping was not up to par for a Sheraton property. They took the dirty towels but didn't hang the new ones. They didn't replace our bed sheets. The sheets were simply flipped; the feet side of the sheets were now at our faces. The bathroom floor was dirty upon arrival and was never cleaned during our stay.
I will look at other hotels when I stay in the area next.
July 14, 2014
Rated 5 out of 5 by Sscroft1 Great stay
It was my first time to the hotel and I had a lot of questions about the area when I checked in. Ben, Morgan, and Christian were really helpful and full of information. Christian loaded me up with things to do and Morgan was very informative about the amenities the hotel had to offer. I had minor problem when the batteries were dead in my remote but I called down and Ben had someone to my room in 5 minutes with a new one. The entire staff of the Sheraton made me feel very welcome with the impression that they actually wanted me to be there, and wanted to be there themselves. I am really looking forward to my next stay!
May 31, 2013