Rated 1 out of 5 by CA2014 Is this really a Starwood property?
Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed.
May 26, 2014
Rated 2 out of 5 by GM2014 This hotel needs help with staff
My original reservation was somehow lost and never made. Luckily I'd called to confirm and realized I had no reservation. There was a long wait for coffee in the morning (no one there) but the lady working the bar area was really nice. I waited almost half an hour for some lettuce wraps that were somehow lost and the tv clicker did not work in my room. It's a lovely hotel but there are constant glitches when I stay there. If I had somewhere else to stay, I would.
June 15, 2014
Rated 1 out of 5 by Petaluma horrible front desk
The first thing you deal with in a hotel is the front desk on the afternoon of June 5 th the women who was working the front desk could not have been more rude and unfriendly I own a business if she worked for me I would have fired her immediately
June 10, 2014
Rated 5 out of 5 by brookeeeee Great hotel!
We really enjoyed our stay at this hotel. Friendly and accommodating staff. Wonderful room features. Very restful night sleep. Plenty of space. Convenient location. We would definitely consider staying here again when we are in the area.
July 7, 2014
Rated 5 out of 5 by Carl56 This hotel has great views
We loved the climate and views at this hotel. The staff was very friendly and helpful, would recommend to others.
July 7, 2014
Rated 1 out of 5 by bkallo Not the SPG I Know
When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties.
January 4, 2012
Rated 4 out of 5 by TravelFanatic412 Nice hotel in good location
We had a couple pre-paid rooms and had to reschedule the original reservation dates due to a family emergency. The staff we spoke to at the hotel were accommodating and let us reschedule (not cancel) the reservation. Although it took calling back to get an email confirmation of the change, the staff was helpful in providing this. Rooms were nice with great amenities for SPG members. There was also free wine tasting in the evening from very nice people. Overall, it was a great hotel to stay at that provided a good central base to come back to after visiting all the vineyards in the area. Would definitely stay here again.
June 23, 2014
Rated 2 out of 5 by regularguest43 4 days - tub drain is clogged....
I am a regular guest in the hotel, visiting with my work.
Usually you can expect spacious room OK beds.
Room location is critical: if facing parking lot .. you are going to experience allot of noise (cars, air-conditioning). If you are located first floor - surprise ... people will walk just outside of your window looking in....
BUT - in this last visit - I had the bath-tub draining half working... you try to shower ... and in 2 minutes you will be standing in water half way to your knees... soup and everything ... and it will go higher... for 4 !! days you ask for a fix, for change of room .. I go out in the morning .. comes back in night.. I get the same polite respond in the morning " ouch sorry we will take care of that immediately", night time comes,,, you check .. and "sorry sir - we are really full and can not accommodate changing the room" .
So - this is the service type you should expect... kind of sad, and really annoying.
June 26, 2014