Rated 1 out of 5 by Diamor Bad experience
I have been at this hotel before. This time it was a very bad experience. I was charged 11 days before to my arrival. They have never done this before. I have never been charged ahead at any hotel. They want to charge the guest for everything parking, internet and on... I do not understand that a guest have to pay for a parking at the hotel where he stays. I also think that internet should be free. Hoe come the hotel want to charge $9.99 for internet. The worst of all of this is that they do not inform you when you make the reservation about all this fee. They wait until the guest arrive.... Very dishonest. I will avoid to stay at this hotel
June 28, 2014
Rated 1 out of 5 by Andray Very disappointing
My husband and I recently stayed at your hotel. We had not stayed at a Starwood Hotel in a long while. When we checked in, your clerk checked me in for 2 rooms for the weekend (I had reserved 1 room for the weekend). The staff was poorly mannered and did not seem to want to help. We stayed on the Club Level. Our room really needed a facelift. The hallways were not controlled properly for the hot weather - the hallways were uncomfortably warm. The entire stay continued like this. So-my husband and I left yesterday (Saturday) even though we had paid for an additional night.
I don't think we will be back.
June 22, 2014
Rated 4 out of 5 by Adrain22 Birmingham
The personnel were outstanding and we were greeted outside. This was a first and we stay here every time we are in town. The people taking care of us at check in were great as well.
July 7, 2014
Rated 1 out of 5 by ray8905 Never again at Sheraton
when I called Sheraton tried to charge me $60.00 more than the advertised price. For Alabama's largest hotel to only have 2 check in clerks with a line of 15 people waiting was ridiculous. Availability of a parking pass was never disclosed and upon complaining I was rudely told that they didn't have to tell me a pass was available. At the lounge it took 15 minutes to get a drink and appetizers came without dishes or silverware. Did I mention housekeeping was still in the room when we entered. no refrigerator and wifi is $10:00 a day. who charges for wifi anymore. the hotel is old, dirty and needs upgrades. Worst hotel experience I have ever had
June 23, 2014
Rated 4 out of 5 by bballmom Good, but needs to add...
Good, but needs to add...
Ours was a "double bed" room and there were 3 adults in it. Yes, the room description stated "double" beds, but really? An upscale hotel should have "queen" sized beds! I am surprised that "free internet" in the room is not standard here; it is at most budget motels. Finally, I am used to small refrigerators being standard in most hotels; why not here? We paid a lot for the room; I expect some "extras" to be "standard".
July 2, 2014
Rated 3 out of 5 by Canonlawyer Cannot recommend Birmingham, AL, Sheraton
I had a confirmed reservation for a club-level room but was given #1462 (in another wing, club lounge not accessible by elevator in my wing). Asked for a quiet room. My room was next to the interstate so got little sleep. Two lamps at bed did not work. Check-in took too long, maybe staffer did not understand computer system (she had to ask help of her supervisor twice). Went to club lounge for cocktails, they had good hors d'oevres but I did not see any beer, wine, or spirits available for a fee, as advertised. However, valet parking was excellent.
May 21, 2014
Rated 5 out of 5 by Donna20 Great time had by all
Please offer an area map for local attractions
around the hotel-with the beautiful mountains tourists will get over whelmed and turned around.let visitors know that the trolley is also a way to see the city. Otherwise my family and myself are surely coming back and staying longer to see the sights.the valet service was one point with service and helping us getting around to see the sights. The room service spoiled us.
June 29, 2014
Rated 4 out of 5 by Staci123 Guest services is great
We were initially given a room near the ice machine (and the preteens running back and forth to it) with a view of the atrium. So I called to see if it was possible for us to change rooms. Pat in guest services deserves a gold star! Not only did she accommodate our request, she called us back after a couple of minutes so we wouldn't worry she had forgotten about us. Then, she personally delivered our key to us and walked with us so we would know where our next room was located (and it had a HUGE window facing the outside). Pat also gave us good tips on where to find a bite to eat nearby. It is rare for anyone to take the time for face-to-face interaction today and we appreciate her doing so!
June 23, 2014