Rated 4 out of 5 by JimToronto This is a great resort
The Savannah Harbor Golf Resort & Spa was charming and all we looked for this August. Staff was kind and responsive, and generally happy to assist. We stayed for 9 days on with SPG Kid Passes added and this made the experience very pleasant for our children. We would recommend to the Starwood chain to expand on kid-friendly programs at this and other properties as there were a lot of families that will bring back business when kids stay happy!
August 11, 2016
Rated 3 out of 5 by Izabella Business Traveller Woman Perspective: Below expectations
Despite lovely location on the river side of the historic city of Savannah the overall stay was ok but much below my expectations from the Westin brand.
The room was not fully cleaned, food was not fully up to Westin standards and what most important to me there was lack of personal touch and an attitude to make You feeling like a valuable quest.
Not speaking about lack of recognition of the Platinium status, except for spg standard amenities
I'm Platinium for many years, travelling both for private and business and I'm used to more personal attitude of hotel management.
The personal attitude, few words exchanged with senior staff or at least smile and appreciation from front desk this is what makes me feeling very valuable quest.
This time during check-in and also later I had a feeling I was same anonymous as any other quest visiting spg hotel by excident.
What I can recommend about the stay was free of charge river ferry to the inner city of Savannah with lost of eating possibility, what many other quests also appreciated. But I'm not sure if a fact of looking nice place for good food outside a hotel is really a positive one.
I feel very sorry about the feedback as the place is so wonderful and with potential.
I do believe that when line management will give a bit of personal touch I'm sure that will be one of best places in US to stay.
I hope to see it soon and to come back .
August 8, 2016
Rated 5 out of 5 by Mina77 Hidden Gem Among Resorts
My family and I had an amazing time at this resort. A special thanks to Mitchell at the front desk for going well above and beyond in welcoming us. Mitchell is one of the nicest and most professional members of the great Westin Hotel chain. We are platinum members and we stay over 50 nights with SPG properties per year and this is one of the best well kept properties at any level. It is also located directly across the river from Savannah's historic district. We enjoyed our stay so much, we extended our trip by an extra day here. Don't miss the awesome breakfast buffet, includes smoke salmon. Thank you again Mitchell!
August 7, 2016
Rated 1 out of 5 by Horrible2016 I paid $713.53 for 1 night of horrible service
I had to wait 2 HOURS for my room! I was given 2 drink & app vouchers while we wait, we tried to use it and they gave us problems with that. I was charged a $50 fee 2 times for what??? Also the free drink and app I was charged for. Called valet to have cart sent up and car ready , waited over 30 mins and no one came. So we had to carry our bags and wait another 15 mins for our car. This was suppose to be a relaxing quick getaway from 4 kids for my husband and I. This has been the worse stay I ever experienced I was in tears most of the stay. I paid $713.53 for a horrible experience. We could have went anywhere including Hilton Head, I chose to come there expecting quality, luxury & relaxation and received none of the above!!!!! I would like to know what the $50 charge was and why 2 times??
July 25, 2016
Rated 5 out of 5 by VeryGoodPointsStacey Great Westin
I have stayed at the hotel many times and this most recent stay was great too. The river views are always amazing and watching the sunset can't be beat.
The hotel room was very clean and the bed very comfortable.
The hotel food is good, but overpriced. I would recommend eating at some of the local restaurants across the river.
I would recommend the hotel and will be back for sure.
July 13, 2016
Rated 2 out of 5 by JBH528 Great view, but.....
The hotel had great views of Savannah harbor and riverside. The bathroom was another story. The shower was basically not useable. Zero water pressure at all. After being outside in the humid 95+ degree heat, a shower would have been nice. Not so much. The worst showers that I have ever experienced. And the toilet leaked all over the floor each time flushed (from the toilet tank).
July 9, 2016
Rated 5 out of 5 by PM40 Excellent resort
Hotel/resort exceeded our expectations. We celebrated our 40th Anniversary there and could not have made a better choice. Check in was a breeze, the room was beautiful, love the view of the river and pool. The pool was awesome, employees were very attentive without being obtrusive. I really did not want to leave. Westin really knows how to make you feel special.
July 1, 2016
Rated 5 out of 5 by OPA2 Great Location and family Friendly
The view of river street and the Savannah river is outstanding. Resort atmosphere with easy access to Savannah via convenient Ferry service. Great Golf course with friendly staff. Exceptional food and fine dining. Fantastic pool area for enjoyment of all age groups.
June 28, 2016