Rated 5 out of 5 by Taylor91011 Nothing Short of Perfection
My stays at the W Times Square have always been positive. This stay in particular was extra special to me and I felt the hotel went above and beyond to meet my needs. A personal greeting from the general manager was a great way to welcome me to the property. I would definitely return here based solely off service and location. I forgot to mention, the rooms are amazing too! See you soon W Times Square. Cheers!
August 12, 2014
Rated 1 out of 5 by bludesk W Times Square New York needs many improvements
1) At check-in I didn't find the room that I reserved!
2) very small room
3) no space for two luggages
4) no drawers for storing clothes
5) very noisy and too bright room ( too much light by night through the window)
6) it's really ridiculos not to have free wi-fi all time (lobby and room) in a City like New York where in every space (pubblic or private) it's free!!!! The most Starwood Hotels ( even no Starwood) offer to guests free wi-fi all time and everywhere in the world.
7) The concierge refused to call for me 21277... taxi to airport! It's a shame!
8) Thanks only to Frank ( manteinemence's men) very polite with me!
August 21, 2014
Rated 5 out of 5 by RosaJ0122 Amazing Staff....
I truly enjoyed my stay at WTS...the staff is one of a kind and truly made me feel at home! Loved being on the 50th floor where my sleep was never interrupted...
August 25, 2014
Rated 5 out of 5 by CaPSGuru The W New York on Times Square does not disappoint
This W Hotel is at the epicenter of the universe (a.k.a. Times Square). Its location is ideal for entertainment, culture and business and within walking distance to many local attractions and great restaurants.
August 25, 2014
Rated 4 out of 5 by l2345 Disappointed
I was disappointed in the fact that there was no coffee maker in the room but was not informed until checkout that I could have requested one. That was not on the list of Anything/Anytime options. It should have been!
Room view was a huge disappointment especially for SPG member - rooftop and back of billboards.
August 24, 2014
Rated 3 out of 5 by Amr39 Not my expected W Experience
The location of the Hotel is Fantastic... can't be better.
But, it is a VERY busy area, so you are continuously bothered by the Police sirens all night.
Hotel has only 1 restaurant, on the ground floor, which serves great food, but it is the only place to eat.
Bar in the reception doesn't open till 5PM or something like that, which means you have no place to sit all day if you don't feel like going out.
WORST of all is the billing. They charge you all day for estimations, for stuff you may think of using, they even over charge you and take 7 days to refund you only after checkout...etc. Worst hotel billing system i have ever seen. I probably would not be staying in any future W Hotels unless they fix this.
August 19, 2014
Rated 2 out of 5 by Juggy Not a Fan
Based on my work and travel schedule, I ended up arriving at the hotel on Wednesday evening rather late -- almost 10pm. The front desk representative had informed me that despite being the last guest to arrive, they were still able to upgrade me to a nicer room, however, it was a handicap accessible room. At first I wasn't a fan, but I was reassured that the room was not that much different than the regular rooms. So I accepted and went to my room. At first glance, the room was decent. Unfortunately, I ended up having several issues with the room: 1) the telephone made several loud noises throughout the night which prevented me from getting a good night's rest. At around 5am, I ended up disconnecting the phone, but by then, my sleep had been so interrupted that I was not fully refreshed for the long day that was ahead of me. Next, the shower tub had a drainage problem such that by the end of my shower, the water was almost up to my knees! When I left for work on Thursday, I had expressed my distaste for the room and was promised to be switched by the time I returned.
When I returned after work on Thursday afternoon, I went to the new room and it immediately smelled of cigarette smoke. Additionally, my suitcase was not in the room despite being promised it would be waiting for me. At this point, it is now 5:30pm and I had a 7pm meeting combined with dinner in Brooklyn, so I thought I would have enough time to freshen up. After a quick call to the front desk, they agreed to move me again. They only had a room on a lower floor facing Times Square. I expressed concern about the noise and lights but they reassured me not to worry as the curtains can block out the light. By the time I got to my new room with my luggage, it was 6:30pm and I ended up getting there late as traffic had gotten really bad by then. To make matters worse, the curtains did not do a good job of blocking out the light and I again was not able to have a nice sleep.
August 25, 2014
Rated 4 out of 5 by Justin1010 Great Hotel in Times Square
I have now stayed at the W Hotel Times Square three times. This visit met all expectations. Great Service from the moment I walked in. I had a Fantastic Suite which was great but the rooms are starting to look a bit tired.
August 22, 2014