Rated 3 out of 5 by RacingSam Disappointing Airport Hotel
Conveniently placed hotel at the centre of Paris CDG T2. Expensive for what it is.
Hotel signage directions in T2 non existent!
Two staff at check in and only two customers ahead of us and it still took 25 minutes to get our keys. Air crew arrived to check in while we were waiting and a third member of staff appeared, checked them in then disappeared again! Meal in the casual dining restaurant distinctly average and very expensive. Breakfast was a budget hotel experience. Stay at this hotel if you really need to but only if you can get a super discounted rate.
September 14, 2014
Rated 1 out of 5 Customer Service and Employee Knowledge
I travel extensively and use many different Hotel Chains, but SPG is my primary choice. My recent visit to the SPG at the Paris Hotel was very disappointing. My shower was backed up, unbeknownst to me. As a result my leather shoes were ruined and my some of my clothes were soaked. My concern was the lack of professionalism from the front desk at making amends and the damage to my clothing and shoes. Also, the internet went out in the hotel and numerous people were having difficulty logging in. And I was accused of logging in from the Lobby and they instead took my points away so they would not charge me a fee. The cleaning staff also used my towels to clean the floors and I had to call back to have them come and clean the shower and floors again correctly with a mop and sponge.
September 20, 2014
Rated 5 out of 5 by JayJay24 This Hotel was a welcome sight, very convenient.
The hotel is very nice, to say the least, for an airport hotel. Is is located perfectly for rail, bus and airline travelers. It was very clean and quiet. Everyone on the Staff was very nice from check-in to check-out. I don't think they upgraded us at check-in, but we were so tired we did not care. The only hangup was the Concierge we went to spoke very little or no English and was extremely difficult to understand. Other than that, what a great place to stay!!!!
September 8, 2014
Rated 3 out of 5 by Catherine82 Excellent location for morning flyers. Nice rooms. But.
Chaotic experience. One lift broken. Long waits at elevators resulted.Lineups at checkout, not enough staff. Breakfast on time but food not hot. Staff gave bad information about time needed to reach myairport gate, could have missed plane. Taxi driver had hard time finding entrance signage not great
September 8, 2014
Rated 3 out of 5 by SALGUEIRO THIS HOTEL CHANGES POLITIC ?
2 years ago I stay in your hotel and wit gold card SPG I have accept to 4th floor lounge for free.
This time to have access to this lounge with same gold card SPG I have to pay 65€.
September 8, 2014
Rated 1 out of 5 by dr3dogman rude, obnoxious staff greeted me
the checkin agent.. grabbed my passport, didnt smile. told me there were no upgrades but then tried to sell me an upgrade. i immediately asked to speak to the manager on duty. He was very nice and responsive.
I have stayed here many times, this was an awful experience.
when we got to the room.. it was dirty. the carpet had an enormous stain on it
September 4, 2014
Rated 5 out of 5 by ks4212 WiFi
It is absolutely absurd that in this day and age this high end hotel charged 19 euro for WiFi. If you stay at a downscale hotel it is free. You need to move into the 21st century and supply WiFi for your guests in other than the lobby.
August 16, 2014
Rated 2 out of 5 by asw001 dissapointing
A no smoking room on an spg floor
1. the room smelled of cigarette smoke and there was an ash tray in the room
2. no shower. only a tub
3. coffee bar stocked only with decaf coffee
July 11, 2014