Rated 2 out of 5 by Ray4044 Not what I expected from a Four Points by Sheraton Hotel.
Hotel is really run down. Check in staff was horrible. Checking out next day very nice.
Hotel smelled. All parts of hotel, halls lobby, etc. were extremely warm.
Must be a property you purchased and converted. Very disappointing.
Most of my travel is business related, but this was for a family members funeral. Hotel was stressful. And really the staff at check in on Monday did not give a hoot about anything or anybody.
September 17, 2014
Rated 5 out of 5 by hvm22 Excellent Hotel near the Airport
I needed to catch a very early flight. This was the perfect place to stay before my trip. Hotel is well maintained and very very clean. The Front Desk help recognized my SPG Gold Membership. I really like this. Makes me more loyal to the program. Thanks again SPG.
September 18, 2013
Rated 4 out of 5 by jmark52 Great room even better rate!
I was informed about the current rennovation prior to my arrival, and was a bit fearful. Upon my arrival the staff allowed me to inspect the room which more than met my expectations. Even though rennovation is on-going, this did not negatively impact my stay. My room was very spacious and comfortable, but more importantly, Mr. Clean would have given it an AAAAA plus rating. The wonderful staff, Hali, Brandon, Ellen, Charlie, Duncan, being led by Charolett, made by short stay very enjoyable, and the free breakfast buffett was wonderful!
January 4, 2013
Rated 5 out of 5 by Chick Comfortable friendly helpful place to stay.
The rooms are large and comfortable. The room we stayed in had a very comfortable king bed a couch and a large single chair with an otaman to prop tired legs up on. The staff where very friendly and when asked supplied directions and suggestions about the bast places to see and eat in New Orleans. If you go there try the Oceana resteraunt for reasonable prices and great food. Wifi and free computer use inside the hotel worked out great. With meeting rooms and other amenities I would recomend this hotel for business and vaction travel.
March 12, 2012
Rated 1 out of 5 by Sadiegirl WORST SERVICE!!!!
I stayed here in 2013 and had a good experience. So much so that I decided to pass up the opportunity to get a special rate at another hotel. It was almost like I was at a completely different hotel this time around than when I stayed a year earlier. I couldn't wait to leave. The staff did NOT care and every time I expressed my dissatisfaction the staff showed absolutely no interest in resolving any of my issues which made me more upset. Then the housekeeper is another story too! I could go on and on and on. But I would rather share this with websites that will share the info with future guests.
June 23, 2014
Rated 4 out of 5 by Dreka612 Mrs. Ellen is amazing!!
I've been coming to this hotel far along time. This hotel has come along way. The staff is nice and caring. I've always had some nice folks like Derrick he used to work the front desk. He always took care of me! It was sad he wasn't there for my visit. We had free breakfast and as always Mrs. Ellen and staff made sure my family was nice in full!! And if we needed something that wasn't on the buffet she made sure we got it if she had it...now that's exceptional service! The room was very clean. The maid changed our trash and stuff everyday we was there. Over all my daughter and family had a great time in the pool! I love this hotel, give it a try...
August 22, 2013
Rated 5 out of 5 by MM14 Best Value In NOLA
This hotel has continually improved over the last two years. If you have not been in a while you should give it a try. The hotel is clean, the staff is warm and welcoming, the food is good, the location is perfect for business travelers.
The entire staff are engaged in making your stay pleasant, from the shuttle van driver to the GM. I plan to use this hotel as my base whenever I am in New Orleans.
March 15, 2013
Rated 5 out of 5 by Lori1981 Worth every penny
Me and my husband stayed here for a marriage encounter and we enjoyed our stay greatly. The staff was very friendly and the room was very clean, also the price was budget friendly. There are two small cons about staying there and that is the pillows are not very comfortable, I would recommend that you bring your own and the toilet is not the best when it comes to flushing.
June 30, 2013