Rated 2 out of 5 by EdK1 Terrible handling of a water problem!
Earlier this week the hotel lost water due to some issue not communicated. After leaving the hotel in the morning, I came back to find out that I had to move to another hotel. The folks at this hotel failed to tell me that the new hotel could only accommodate me for one night not the entirety of my stay forcing me to find another hotel that night to avoid multiple moves. Bad mgmt and communications during a tough situation. Rookie mgmt!
September 10, 2014
Rated 5 out of 5 by Mendoz1 Enjoyable weekend
My wife and I were really impressed with the level of service, any of the staff that we came across were friendly and helpful. compliments to the chef, we ordered food to the room for our kids,( something we rarely do) and the food was excellent. We attended our company celebration and again the food was excellent. It was nice to have a top floor room to enjoy the views of the desert and golf course.Thanks for the enjoyable weekend
September 8, 2014
Rated 5 out of 5 by DKS2014 DKS2014
The service was great. Staff was very quick to respond to customers requests/needs. Impressive team.
September 1, 2014
Rated 5 out of 5 by Dana4 Love the peaceful atmosphere
Second stay for us. Love the hotel. Very quiet & peaceful. Beautiful as well. Rooms recently updated. Staff very nice, especially Amber in housekeeping. My 12 year old and husband loved the water slide. I love the pool area. Rooms and grounds very clean.its close to airports I-10, but you would never know. Felt like the middle of nowhere (in a good way). Staff bends over backwards to make things right.
Cons: food overpriced. Hint, eat at the Whirlwind Golf Club on property. Great menu at half the price, relaxing atmosphere. Did find a scorpion in my bathroom one night...not the hotels fault...just beware.
Biggest complaint this trip: Kai closed as always (was expected), however I did NOT expect them to shut down the only other restaurant Kosin, at the same time. There was NO mention of this on their website. For half of my vacation they were offering a "limited" menu in the lounge area. "Limited" was a great understatement. For dinner choices were about 5 different flavors of panini's with kettle chips from a bag (approx $17), or tortilla soup, or a salad. I had invited people over for dinner and breakfast the next morning. All our dining plans had to be changed at the last minute. VERY unhappy about that.
August 24, 2014
Rated 1 out of 5 by Roger77 This facility can not handle multiple conventions.
There were 3 conventions at the same time. There are 3 restaurants on site, one only had 1 of it's 2 rooms open and a one hour wait, the other upscale restaraunt closed at 9 p.m. Brilliant there was 400 people on site. After a long day of travel we had to eat at the bar. Not a good start. We came for breakfast the next day there was a 45 minute wait. We had to get something from the Starbucks stand. Great.
Our room wasn't vacuumed once.
We got three towels each day, HELLO their are two people staying in the room! The maid never gave us a new bag for the ice bucket. I would never go back to this hotel. and they wanted to charge $20.00 to work out.
May 3, 2012
Rated 2 out of 5 by gold0368 Hotel Seasonal
This hotel is seasonal and does not offer all services hotel has during the off season. Hotel during off season has one (1) restaurant open and the wait for a seat is very long. There is one bar with seven (7) seats available at the bar. During the night I had a spider crawl across my face. I would recommend staying somewhere else.
August 18, 2014
Rated 5 out of 5 by Jill49 AZ's best
I enjoyed horseback riding and hiking in my free time while on a business trip at the sheraton wild horse pass resort
August 16, 2014
Rated 4 out of 5 by SuzanneD Good but has some issues!
When I booked our reservation we were told that we would receive the FIFA package. When we checked in we were told that this package expired and we were given a $25 credit. We were also asked if we wanted a refrigerator in our room but one was never brought to our room. When we checked out we were charged for the refrigerator. The ice machine on our floor did not work so we had to go to another floor for ice. Also, near the elevator there was a glass of wine left on the counter and was there everyday of our stay and never picked up. Other than that the facility is beautiful and the pools very fun! My son had a blast!
July 28, 2014