Rated 4 out of 5 by zero7 Wild Horse Pass
My husband and I stayed here for a 4 day work conference recently; this was our second stay at the Sheraton Wild Horse Pass. The conference was pleasantly hosted by the hotel, but the hotel staff was hit-and-miss for helpfulness. Check in was prolonged -- tried at 2pm and did not have a room until 4:30pm; even then, no accommodation for our Gold Preferred status was made (water; upgraded room; etc.). Two other staff issues: frosty service at the golf clubhouse at breakfast and slow poolside service.
On the plus side: the Aji spa was enjoyable; the grounds are immaculate; and the golf course was truly exciting to play. We would stay again.
February 18, 2014
Rated 1 out of 5 by veterantraveller Poor Service
Paid full rate due to busy Valentines weekend. Unfortunately had a terrible experience with hotel staff knocking on my door 3 times in one morning attempting to clean the room. After the first knock I told the attendant through the door that I'm still sleeping. About an hour later the second knock and then I heard the door opening and someone saying "housekeeping". I said "still sleeping". Final knock an hour later and same response...same result. Had to call front desk to notify of the multiple intrusions. On another note, when I asked for 2 bath robes it took 30 minutes to arrive. And he apologized for having to give me one bath robe that didn't have a belt to tie closed. One of the bath robes was white with Sheraton logo on it and the other (without belt) was just white no logo making me think it belonged to someone else and was pulled from lost and found. We did not use that robe and was just happy our stay was almost over.
February 26, 2014
Rated 3 out of 5 by Kai123 Nice Property but no SPG Recognition
If there are multiple starwood properties in a city, you have to compete. An upgraded room is the bare minimum especially when you have to walk 10 min to get to it. Show more love to your loyal customers and I would come back.
February 12, 2014
Rated 4 out of 5 by EFTfirsttraining Zen experience!!
Calm, relaxing experience! Extremely gracious staff, seemed genuinely happy to help. Room entirely comfortable. Food extremely remarkable!
February 25, 2014
Rated 5 out of 5 by MAwestcoast Another great stay at the best resort in Chandler!
What can I say from the very smooth check-in to a upgraded room and all hotel staff very nice and friendly! I have stayed here multiple times and every time I am in AZ I will stay at this resort. Played the Troon North golf course again with great conditions! Breakfast was great and though I did not get a chance to use the pool I love how clean and fun it is with the water slide! I will be back fro sure.
February 22, 2014
Rated 3 out of 5 by ThermalMan Nice Stay, but problems with the bill
The stay was nice. Weather was great. I attended a business function. Staff was courteous. Very long walk to the room.
My only real complaint is that I received a bill for the honor bar which I didn't use and it was locked during my stay. It's a hassle to have those disputed and removed when it should be quite obvious they should be on my bill when I didn't request the key to unlock the bar.
February 21, 2014
Rated 4 out of 5 by Mhg227 For a relaxing getaway
Recommend this hotel for a relaxing getaway. Nice pools and great spa. Concierge (GiGi) was also very helpful as was the onsite car rental. Wish there was better variety in dinner choices on site - there are a number of choices for lunch including spa, pool and golf club, but not so much for dinner.
February 19, 2014
Rated 5 out of 5 by DandV Wonderful property
Fantastic property. Clean. We'll maintained. Like new. Bar staff seemed overwhelmed on Sunday when Kai was closed, Ko'sin was fully booked, and many had to eat in the lobby. Young lady at Starbicks Saturday morning less than happy to be serving me. Although I booked our room months in advance, we ended up with a room with no view, not an SPG room. Overall a wonderful mini-vacation.
February 18, 2014