Rated 5 out of 5 by PeterP9 Weekend Getaway
We recently stayed at Sheraton Wild Horse Pass, south of Phoenix for a quick 2 night mini-vacation. The location is wonderfully remote and feels like you light years from the crowds of Phoenix/Scottsdale. We used SPG points for our stay and enjoyed every minute of our relaxing getaway. The property is beautifully maintained and a walk around the grounds is a must. We hiked the property's trail weaving around and through the golf course and thoroughly enjoys the desert landscape and wildlife. The pool was fantastic (although with a large group at the hotel it got pretty rowdy crowded late in the afternoon). Service at the pool was great....Dominick - pool waiter, was engaging and couldn't have been nicer.
Two items of mention that could have made our stay a bit more perfect: as an SPG member, it would have been nice to have been located in a better room...although we were outdoors most of our stay, we were tucked into a far corner facing the parking lot on the first floor....the other issue is a curious one...with the craft beer prowess of the Phoenix market, it would have been nice to have more than 2 local craft beers on the menu....Those two minor thoughts aside, our stay at Wild Horse Pass was fantastic and we'll look forward to our next visit.
May 14, 2015
Rated 5 out of 5 by txctygl May Staycation celebration
Excellent staff. Specifically, the Kai restaurant. Our server conducting himself with the utmost exemplary service and attentiveness. It truly was an amazing experience of flavors and cultures.
May 9, 2015
Rated 5 out of 5 by Vermont2014 Great for pure R&R
This was our second stay here within a year. When we felt the need to just get away from our normal life for a few days, we knew this resort would do the trick. Besides almost guaranteed great weather, the resort is beautiful, everything is well maintained, and the staff are just what we like: helpful but not intrusive. Our favorite meal: Mac and Cheese on the patio watching sunset. We like that the Aji spa is close but separate from the main facility, it makes a spa day feel even more like a treat rather than a service. All around, you do a great job here of making a resort stay simple, unpretencious, and enjoyable. We'll be back for sure.
May 3, 2015
Rated 5 out of 5 by Dor60 This hotel great in every way
Was hoping this hotel would prove to be a good choice and it was. Exceeded my expectations. Location, scenery, staff and property all wonderful.
April 30, 2015
Rated 1 out of 5 by Angry12735127534 Do I have your attention now?
Other than your slow pool service, immature teenage staff, and unreliable front desk, I actually had a pretty decent stay here. You have a gentleman on staff with a shaved head who memorized what beer I like and had it ready for me at each business cocktail event... amazing. Then I came home, took some friends out for dinner and went through the embarrassment of having my card declined in front of everyone because it was maxed out. Reason? After seeing your front desk staff on 3 separate occasions to ensure that my 3 day vacation checkout would go onto my personal card, and my business check in would go on the company account, it somehow managed to not happen! You charged thousands of dollars to the wrong account, and you also overcharged beyond what I have on the printed invoice. I expressly told 3 different staff members: "I need to check out on one card, and I need to check in on business on this other card." They assured me it would be done. Obviously that failed to happen. Also, everything went on the wrong SPG #. To make matters worse, and the reason I'm on your website right now blasting you... when I called in expressing frustration and said "I need to speak to a manager." I got a slight attitude before being placed into an automated dialing selection, and being told to leave a message somewhere... which is yet to be returned. Do you honestly think that's how that situation should be handled? I sometimes deal with unhappy customers. You know what I do? I personally ensure they're taken care of from start to finish, because then things like this happen. I want a phone call, and I want this fixed immediately. I will absolutely not be subjected to your phone menu again. I will never stay here again, and I will tell every business man I know about this abysmal service.
April 29, 2015
Rated 5 out of 5 by Suzanne0425 Thank you for a Great Stay!
This is a great place to stay. Staff are friendly, rooms are clean and the food is amazing.
April 21, 2015
Rated 4 out of 5 by Walk Check in and Spa
Overall, my experience was good with this hotel. I had requested a king bed, and didn't get it. I had a lovely Spa experience, and learned afterwards that the Spa added a 20% gratuity. It would have been nice to know that beforehand. Meeting space was excellent. Sandwich lunches were very good.
April 20, 2015
Rated 5 out of 5 by ianc lovely resort
Our stay at the Sheraton Wild Horse Pass was absolutely lovely. The room and the grounds were beautiful maintained. The staff was friendly and helpful. I want to give special recognition to Dixie Fuller who was so responsive and helpful before and during our stay. She exemplifies the positive feeling that starwood hotels wants its guests to experience
April 1, 2015