Rated 5 out of 5 by Freddy001 Great Hotel & Resory
I have been coming here for years on business and pleasure. I have nothing but excellent parses for this hotel & resort. One place that I truly enjoy when traveling on business. Simply excellent, and extremely courteous staff. There is only one thing, no more “huevos rancheros”, my favorite breakfast dish. I have had this dish in many places, but none could compare to the one here, the best!! Please bring it back :-)
April 20, 2016
Rated 5 out of 5 by Tbkennedy Our kids felt like they were the only kids on vacation!
We have spent our last five spring breaks in the Phoenix area, but this was our first visit to this resort. We had spurts of amazing service mixed in with lack lustre service...Personally, it felt like the resort may have been understaffed early in the week... but overall, we enjoyed our stay. The hotel is fine. It is quiet and comfortable. Food was good, but selection was limited- I think we tried everything on the menu (and everything was good!). Specials nightly would be smart! It took us a few days to figure out where to get the most of our time by the pool, and once we did, I don't think I moved- the views of nature were spectacular! A few people like Brian, Andre, Brittany, made us feel special. Brittany made us feel like our kids were the only kids at the resort... Robert- thank you for the horse riding and the history lessen, amazing way to spend your Friday morning on horseback watching the sunrise. :) Thank you for a great week.
April 11, 2016
Rated 5 out of 5 by Kim53 We LOVED this resort!
My husband, son and I stayed for a week at this resort, and we were more than impressed! It exceeded my expectations from the online pictures. We enjoyed everything about it from the executive suite, to golfing, the pool, the fitness center, the Interpretive trail, and the food at the various restaurants. The service was exceptionslly helpful and attentive! We cannot say enough about this place, and look forward to returning!
April 8, 2016
Rated 4 out of 5 by DRM51 Recent stay - would definitely return
Hotel is very clean, staff go over and beyond to ensure all needs are addressed. Restaurants are very good, and the main lobby/ bar area has great ambiance.
Brandon at the pool bar, I'd rate at 10+ for service and personality.
The only negative I would have to say about this resort is the rooms that are at the 'far end' of the sprawling building, are too far from the lobby, restaurants, conference call. Walking from my room to these areas took 5 minutes.
Aside from that I would certainly recommend this resort
April 7, 2016
Rated 4 out of 5 by Eve223 EVE
The property was beautiful!! My only complaint was there was hair in my bathtub.
April 1, 2016
Rated 5 out of 5 by Mackem2004 Delightful Oasis
From the welcome email several days before arrival, right through to check-out, this was a fantastic experience.
The staff around the pool: barman Brandon, and servers Ryan and Tim were attentive and exceptionally focused on customer service as was Darius, at check-in. We may have just timed this right as the hotel was gearing up for Spring Training, March Madness and the great MidWest getaway, but the guests hadn't yet turned up. So, we had all the facilities without the crowds. Still, the room was extremely well-presented and the common areas were exceptionally maintained. Great vacation.
February 29, 2016
Rated 2 out of 5 by Hamptonville Unsatisfied
Poor quality! Over pruced!
February 20, 2016
Rated 5 out of 5 by BLS24 Exceptional Understanding & Application of Customer Service
Every member of the staff regardless of their functional area understands and appreciates that there is nothing more important than "delighting the customer" by consistently exceeding a customer's expectations. And the fact that I responded to this survey, which i never do, only underscores how impressed I was by the Sheraton Brand and the professional quality behind it
February 13, 2016