Rated 3 out of 5 by AFD3 2 problems not expected of 5-star hotel
First, immediately after checking in and getting to my room I found that the beer in the minibar had been opened and refilled with water. Very unpleasant.
Second, I requested a late check-out time of 2pm, as I had a 10pm flight departure. My colleague was granted 4pm check-out at no cost; however, I was told by the manager that 2pm check-out would cost me $50. Double standards -- very frustrating.
December 12, 2013
Rated 5 out of 5 by Jen1534 Five star location
This is my second time in this hotel in a month. My room was upgraded the first time, which is always appreciated. The hotel is so well located for business and shopping in the CBD. Check in and check out were a breeze with very personable staff. Room was great, extremely comfortable bed, gym well equipped. I loved being able to leave my car underneath the hotel for the rest of the day after I checked out, at no extra charge, so I could continue my Christmas shopping.
December 10, 2013
Rated 4 out of 5 by Lewis55 A great place but two niggles
I often stay at the Sheraton on the Park when I am in Sydney. I have always liked the hotel for its facilities, convenience and the efficiency and courtesy of its staff. I have also always liked the Club, and enjoyed the quality of its offerings. I was mostly not disappointed this trip, but I was in Sydney and at the hotel for a longer period than usual. That meant that i also struck a couple of things that made me less happy. The first was the quality of the service in the Club. This was less attentive than I remembered and on one occasion, at breakfast, I had to wait for over thirty minutes before I was asked what i wanted to drink and that was after I went to get it myself. The staff member who was attending to that area of the club sought to apologise, but the apology was so patronising that I felt offended. I did not want to respond at the time because I did not wish to make an awkward situation more awkward. The other issue related to valet parking. I always use this service and for the most part am pleased with it, but one morning, when I was especially anxious to be away on time, when I called the concierge's desk, there was no response at all. The phone rang for nearly ten minutes until I went down and asked for the car directly at the front. Again, the staff were apologetic, but if I am made late for an appointment, than those apologies count for very little. They are my niggles, and I have set them down as fairly as i can. Will I come back? Probably, but I will still check out other options too.
December 13, 2013
Rated 5 out of 5 by caz18 comfort & quality
well appointed rooms good views over the park & partial harbor views.All staff welcoming & efficient from reception through to housekeeping.would definitely stay again when in sydney.
December 12, 2013
Rated 4 out of 5 by Serendipity I really enjoyed the stay at Sheraton on the park
The hotel is located right in front of the hyde park that you can just walk across the road to have a walk. Also westfield shopping center is just a coner away which makes shopping very convenient. I walked to Darling harbour for about 10~15mins. Placed in the heart of sydney where you can explore the city. I found hair lying arond in the tub before I fill it in. Other than that, my stay was very staisfying.
December 10, 2013
Rated 1 out of 5 by DeeGee Everything here is a problem
Living in Sydney decided for a overnight treat at this hotel with three others couples (3 Platinum and 1 Gold member)
Check in there is not a lane for Gold/Platinum SPG.
No acknowledgment of Platinum or benefits. No welcome letter. No upgrades offered.
When I asked about upgrades were moved from City View to Park View.........as for a suites forget I !!!!!!
WE did not receive any information about Club Room - breakfast drinks gym and hotel details. No one in the group received the welcome letter.
After check in we met at Club Room about 3pm It was very busy and there was not enough staff. We were there one hour were offered one drink !!!! as we left were told we should use downstairs bar during happy hour from 6pm as they will be too busy upstairs.
We met downstairs at 7pm and the staff in the bar there were not expecting Club Room guests so sent as back to lounge ( after we had a drink that we paid for) Got back to lounge at 7.30pm and were told food and drink was finished. We had a drink and were charged again....PLEASE !!!!!!!
Thankfully we went out for a great dinner in Surry Hills.
Called up Guest Services in the morning and was told breakfast in Club Room started at 6.30am.
Called up the group to meet at 6.45am and were then told it started at 7am, so we waited in the hall. The staff wouldn't even let us sit down inside the room. The head chef came past and let us in !!
At breakfast one friend ordered two poached eggs (of the menu at extra charge as he doesn't like scrambled) in the Club Room and they were served in a small bowl by themselves.......no plate , no toast.....
No free water in the room, no turn down service...everything we asked seemed to be a problem for the staff or they didn't know.That is if you could find a staff member ( so under staffed)
This is a suppose to be five star hotel - our service level was two star.
We will never be back !!!!!!!!!!
October 20, 2013
Rated 1 out of 5 by TF2012 Poor service, not at all worth the money
When arriving at the hotel the bellboy was more interested in his phone than arriving guests...Getting to the check in there is no lane for Gold/Platinum SPG. Checking in there is no recognition on me being a loyal SPG member, no benefits and absolutely no upgrade...Was also trying to reach the hotel before check in through the email address specified in the hotel confirmation with no response. When asking why the don’t respond I got the answer “well the office is closed on weekends” I think that represents their mindset…
November 14, 2013
Rated 1 out of 5 by Norm69 Sheraton on The Park poor service at checkin
The check in clerk did not recognise my status which is lifetime platinum, upon check in athough the hotel had all classes on rooms available I booked a cityside king bed, I was put into a room which was two single beds placed together,when I went out the next day the cleaning staff decided to separate the beds and I was left in single beds, which is far from what I booked, the room was not serviced correctly as I had to ring housekeeping to replenish the supplies.
The chair at the desk did not raise and was not ideal to do any work. Since Starwood introduced the Suite Awards I have not received any Suite Upgrades at any Hotel I have stayed in Australia other countries provide better recognition.
October 15, 2013