Rated 1 out of 5 by Marbleguy Let Down
To use the word villa is stretching the imagination a little. Time share condos is more like it, service is all a la carte so if you go away for a vacation get ready to spend extra to get the rooms cleaned towels changed etc. Views tend to be more of the highway or parking lot and staff seem uninterested in helping apart from our concierge Caroline, she was very nice. Restaurants leave a lot to be desired and happy hour pool drinks taste very watered down. I'm a SPG Gold and very loyal to the brand but this was a big let down.
February 17, 2014
Rated 4 out of 5 by Steven62 Great Annual Experience
After staying in the South Tower on previous occasions, we decided to try the North Tower. Same great value, slightly different viewpoints and poolside settings made for another memorable experience. Particular mention goes out to the Watersports and Pool services guys for always being energetic and friendly when ever you approached their building. Mike especially lead by example. I did find the parking stalls to be very narrow and was a challenge at times. We did have engineering come up to our unit on a couple of occasions, they were very prompt, efficient and very curtious. All in all another memorable trip to Maui, now time to start planning for 2013!
May 5, 2012
Rated 1 out of 5 by DrCantu No Bueno.
No Parking and slow valet since they have to retreive the vehicles from a far away lot, very slow internet, gave me a room next to elevator and when we complained changed us to a downgrade partial ocean view room, intermitent TV channels and when complained did not come to see but came and woke us up next day at 8 am even when we posted the no distrub sign, restaurant is worse than mcdonalds. We do NOT recommed this hotel, period! Dr. Cantu
July 23, 2012
Rated 5 out of 5 by JimCardiff Staff
Christine Lynch, one of your concierges, helped us tremendously with her recommendations of restaurants in the immediate area. Truly exceptional recommendations. Also, Matt, a server from Oceans restaurant to poolside was one of the best servers on the property. He always remembered our names, what we were drinking and had a funny story for us. He really took care of us well.
June 1, 2014
Rated 4 out of 5 by CABeachGuy Great Beach, but not a hotel
Overall this is a very nice property. It caters mostly to seniors staying for 2+ weeks and families. I found the pool to be extremely loud and overcrowded. Past reviewers are correct, the chaise lounge chairs have a metal bar that hits your back, they should ask for a refund or free cushions from the manufacturer. The chairs are so packed in that you have no room to move around. Ka'anapali is probably the nicest beach. One thing to note, they do charge $10.00/day for a chair at the beach. I thought this was ridiculous. I was a guest of a Villa owner and it seem to me after spending so much for her time share they shouldn't nickel and dime their members. The room is appointed very nicely. The sofa bed is extremely uncomfortable so we opted for a rollaway (again an additional charge). Past comments regarding the maid service are correct. There is a midweek towel and sheet change but that is it. They do not clean the toilet or sink or anything. We clean our toilet at home more than once a week. More extensive cleaning is available, again for an extra charge. I will say there are housekeeping carts everywhere and their housekeeping staff is VERY accommodating. They will exchange your towels for you, give you more soap, shampoos or whatever you like. But you must go to them. I am not used to going on a vacation where I have to make the bed, clean the kitchen, clean the bathroom all the time.....I might as well have stayed home. Another reviewer complained about the food prices. Let's face it ALL food on Hawaii is expensive. The first night we ate at their Italian restaurant. The server did an amazing job, the food quality was good and the bill for a party of 4 with tip was $200.00. Another morning we ate at Duke's , just north of the property, for breakfast. The bill for 4 was in excess of $100.00 for coffee, juice and an entree for each person. The next day we decided to try the Westin buffet in the South tower. The selections were great. The food was high quality and it included juice, coffee, etc. They had fresh papaya, oatmeal and many other nice items. I feel the buffet at the Westin is the best value and offers many choices and selections. Other mornings, we ate yogurt and bagels from our room which was also a nice option. The property has two fitness centers, one located in the south tower and one in the North tower. Unfortunately, we didn't find out about the one in our building until the last day of our trip. I prefer the fitness center in the North tower as it has big windows and a nice courtyard view. Overall, I liked the property, but if you were booking it as a"hotel" room which they offer, I would suggest booking at a true Hotel property. If you like timeshares or are looking to buy at this property, I think it offers numerous amenities.
February 16, 2013
Rated 5 out of 5 by Agavet Amazing destination for the family with young children
Our twin boys enjoyed the kids pool and playground very much. The beach was great as well.
Mahalo for making our vacation stay much easier on us.
June 7, 2014
Rated 5 out of 5 by April27 46th Anniversary trip
Rooms are nice and quiet. Beautifully designed and a great bed for a good night of sleep.
June 6, 2014
Rated 1 out of 5 by Alex27 Rather disappointing
Sorry to say that it was not such a great experience:
We started on the wrong foot as we arrived from LA around 10 pm: No room service after 8 pm! We had to drive to Safeway to get milk and cereal not to sleep on an empty stomach.
I found the concierge service inaccurate and not informed. The concierge sent us to the Ocean Pool Bar and Grill but did not know that on Christmas day at 1.45 pm we could not get lunch, as after 1.30 pm that restaurant had already shut to prepare for the dinner buffet that evening. The only place (Pulehu is only open for dinner) was the Pailolo Bar, which serves only hamburgers, salads and sandwiches that are rather average. Could not get a piece of fresh fruit whatsoever.
Pulehu is a "wannabe" Italian restaurant. The risotto was overcooked even though I requested it "al dente" as I am a real Italian from Italy. The menu has a few mistakes to begin with: Saltimbocca is actually spelled with 2 "c"s, as is Piccata. I say "Peccato", which means "what a pity" or "sin"!
The beds are made in a ridiculous way, as you can only pull your sheets up to your waist without messing up the bed. The bottom sheet rarely reaches the end of the bed. And a duvet in Hawaii? So one can blast the air conditioning at freezing temperatures?
The spa experience: Had a lovely massage but could not go back to my room wearing the spa robe. Were they afraid I might steel it? The spa receptionist said people take all sorts of things at this hotel...What kind of people?
Must be a great place for families with young kids. We had an amazing view, from our second floor room, of the pirate ship and the kids pool/playground. Good thing the windows are soundproof. Pity the corridors are not sound proof too. Plenty of "guests" slam the doors and shout in the corridors, and I am not talking about kids...
December 31, 2011
Rated 5 out of 5 by StormAndCo Great hotel with beautiful location
Very nice hotel but not sure what makes it a Category 7 hotel? That being said, everything was great, very clean and the location is awesome. Super nice beach and great for snorkeling.
The food is ok and prices too, but the selection is quite limited.
We had 2 "One bedroom", one for my 3 boys and one for me and the wife. I had booked 2 regular rooms but got upgraded on both accounts, thanks again.
All in all, we had an excellent stay for 6 nights, we had just been to Kauai for 2 weeks in a rented house, so it was perfect with some extra luxury and treatment at a super hotel.
If on Maui again I'll most likely stay at the same hotel, but I prefer Kauai with less tourists.
August 30, 2013
Rated 5 out of 5 by betty101 This hotel was very comfortable and great location
We had a wonderful time and grounds were beautiful. The pools were clean and the area around them was well kept. The staff was very helpful and friendly. Our room was very comfortable and had everything we needed.
May 31, 2014
Rated 4 out of 5 by Chbz54 Maui Vacay
Beautiful property and a great location. The rooms are lovely but the hallways getting to the rooms from the lobby are institutional at best. Find away to walk outside if possible! . We are used to the service at fine hotel properties and it's here where this one falls short. Maid service very spotty and getting our car was frustrating. The Guest Services button on the phone is just the operator who isn't helpful at this SPG property.
May 18, 2014
Rated 5 out of 5 by AmyVQ Wonderful Anniversary Stay
My husband and I were really pleased with our recent anniversary stay at the Westin Villas in Kaanapali! Yuki at the front desk of the South Tower was such a friendly and helpful part of that. She upgraded us without asking with our Starwood Gold status and was able to get us an early check-in, which was very convenient since we were on the property with our 6 year old. She congratulated us on our wedding anniversary and sent us a complimentary bottle of champagne. Our room and experience was so wonderful that we decided to stay in for dinner and have an early night in our awesome suite!! Thanks Westin!! :)
August 26, 2013
Rated 5 out of 5 by Susan The best vacation EVER!!!
From the moment we drove up to the Lobby, we were totally impressed by the staff at the Bell Desk. Angel Badua greeted us and took over getting us checked in. We really enjoyed his friendliness and great sense of humor...he made quite an impression on my fiancé, Lance.
Angel stored our luggage and food (some requiring refrigeration and a freezer) and made sure that everything was brought to our Villa when it was ready.
We had only paid for an Island View, but the wonderful clerk at registration (Savannah?) managed to find a room on the 6th floor of building 2 that actually had a lovely ocean view! We were in Maui to celebrate our engagement, so it really meant a lot to us:)
There was absolutely no pressure on us to book a presentation tour, but we were so impressed with the staff and the grounds that we decided to look into the Westin Vacation Ownership program.
We met with Bob Davis and were impressed with his easy going, no pressure, matter-of-fact-like personality. We did not attend the presentation with any intent of making a purchase, but after Bob helped us understand how it all works...we actually purchased a villa:)
I'm sure that we weren't an "easy sale" for Bob (or Terry) because we had many questions and took plenty of time making our decision. In the end, we joined the Westin family and are VERY excited that we did!
One comment that Lance made several times during our stay there (and during the presentation with Bob) is that one of the main reasons we purchased was because of the amazing staff interaction that all started with Angel at the lobby entrance.
June 3, 2014
Rated 5 out of 5 by Derek4378 Great Stay!
Definitely recommend this resort villas to anyone planning on vacationing in Maui. Exceptional room, great service, and the ocean view was great. The resort is well maintained with a small lily pond with fish, tiki torches, cabanas, and a nice pool. Sidewalks to walk you straight to the beach. The beach bar have happy hour to enjoy a drink on the beach. Free good breakfast if you opt out of room service the following day. One small complaint inside the room were the privacy in the bathroom area. No locks on the sliding doors. Everything else in the room and resort made up for it though. Mahalo Westin!
February 12, 2013
Rated 3 out of 5 by USPP good but not great
I expected something extraordinary since this was a Westin. The hotel room was awesome, room cleanliness and maintenance was fantastic. But that was the end of the greatness.
Pool is too small for such a large complex; service at the pool was atrocious (2 service people for about 100 people that I saw). Breakfast was pretty bad and stale. We went to the Sheraton everyday since we had coupons that could be used either place. Location is pretty far from many activities, but right on kaanapali. Traffic can be a killer for any activities in south or central Maui. Parking is not free, it is $10 per day.
May 22, 2013
Rated 5 out of 5 by Cheyenne61 The North Buildings are great for rest and relaxation.
The hotel amenities and staff were excellent.
May 28, 2014
Rated 4 out of 5 by Chieko8411 BBQ's Not Working & Failure to Fix
This is the first time we have experienced such a significant lack of response a request to the Service Request people AND General Manager Nolen's "hotline" for sharing of concerns.
Two of the six BBQ's next to building #3 were not working for four of the seven days of our stay. My wife called Service Express requesting that someone meet me at the BBQ area. The Service Express lady said a maintenance person would be there shortly. Nobody responded during the 1.5 hours I was there. I also reported the problem to a staff member and GM Nolen's number with no results... You can do better than this!!
August 13, 2013
Rated 5 out of 5 by Chris298 Beautiful property/ Quality service
Have travelled many starwoods resorts and this one is exceptional. Spectacular property..snorkeling & whale watching from the beach. We are beach people and the beach staff was particularly helpful and pleasant. We had left our lounge chairs for a long walk and came back finding them moved and occupied...staff promptly handled and made sure we don't intervene...must mention Casey at the front desk..great job handling our requests and follow thru..she is special.
Had dinner at the pool bar on crab night...fresh sweet crab...delicious
Can't wait to come back!
March 23, 2014
Rated 4 out of 5 by Cathy30 This hotel can improve
As a special education teacher , I liked seeing the adaptive chair by one of the hot tubs.There is an issue with guests holding chairs at the pool by leaving towels and clothing.. In many cases, I saw no one retruning for over 3 hours.There has to be a better way to reserve chairs and not let guests save them unattended. I also felt that non guests were in the hot tubs and children under 6 were left in the hot tubs unattended by adults. There is no monitoring of posted signs. It would be nice to have a swim suit spin dryer in the complimentary room to use after being checked out .Especially since there are no plastic bags to put the wet suit in.It would be nice to have a lap pool for adults only.
June 20, 2013
Rated 5 out of 5 by Jack01 Just like home
We loved our stay in the friendly, relaxed atmosphere. The room was great and all of the other facilities were top notch. We also enjoyed the beach, the snorkling was very good. Plenty of activities in the Lahaina and Kihei area to keep the family engaged. Only downside for us was the limited food offerings - though there are plenty of restaurants within 10 mintues to keep us happy.
May 7, 2014
Rated 4 out of 5 by BHgal Great beach!
Spent 6 days at the Westin K'aanapali Ocean Villas starting 3/27/13. Great location with historical Lahaina nearby. Best snorkeling, no need to travel elsewhere. Saw huge turtles! Pools are average but perfect for younger children. The staff is friendly and very accommodating. Only a few restaurants which are reasonably priced considering it's Maui, but some top restaurants closely that the concierge can help with reservations. Would have liked to have been greeted with a lei and heard more Hawaiian music on the facilities to complete the Maui experience. Will definitely go back!
April 4, 2013
Rated 3 out of 5 by JY1982 Review of Villas
Love Maui. Love the location. Terrible hotel configuration, but spacious rooms with nice/upgraded amenities given most are offered as vacation villas. SPG guests should request a room as close to the lobby as possible, as our room was a 0.4 mile walk and we rounded over 20 corners once we were on our floor to reach our room from the assigned lobby. We experienced an uncommon issue with a broken key card reader and it took approximately three hours to gain entry to our room on the last night of our stay - and we were not able to leave the room again until the next day, as there was no possible way of re-entering without propping the door open before an engineer arrived. As compensation, the gracious and friendly manager on duty offered to deposit points in to my SPG account, which I have not received (I assume it may take a few days/weeks to hit the account). Overall, a nice family-oriented hotel with spacious rooms that lacks a bit in terms of service and what I would typically expect of the Westin flag. No shared amenities with other SPG hotels along the beach due to liability issues. Not as great for a romantic getaway or for more discerning travelers.
May 19, 2014
Rated 5 out of 5 by snalani808 A Hotel with the most ALOHA!!
Everything from the valet services, to the front desk, to the pool, & restaurant, everyone is determined to make you feel at home! I have never had a more pleasant experience at a hotel before, & I am sure to return as a staycation!! Room is clean & big, food is delicious, & the kids loved the banana smoothies! Definitely recommended by us locals :)
May 8, 2014
Rated 3 out of 5 by IMS22 Time share facility that succeeds due to its location
I recently returned to Maui with my family for a week of vacation. we decided to book a stay at the Westin Ocean "villas" rather than the standard westin or Sheraton. we had stayed at the other spg properties previously and found the rooms to be old.
Being a platinum member, I prefer to stay at SPG properties when possible. The rooms are well appointed, but not villas....they feel like 1 bedroom hotel rooms or a small apartment. Our ocean view room (building 7) was on the side if the property and faced a empty lot. It was an ocean view if you looked to the left out of our balcony, should really be called partial ocean view and probably shouldn't be worth the upcharge.
Being a time share property, the hotel just isn't used to providing timely and daily service. We had repeated issues with our door key, and walking to the front desk was a 10 minute walk. No apologies from the front desk. Our room didn't have a functioning tv in the bedroom and we had to call and have it replaced, that happened approximately 4 hours later.
Many of the rooms at the time share are not cleaned daily, thus our room was cleaned at random times each day, often times not until 5pm.
With regard to food options, the resort is very limited with really only 2 places to eat in the north villas. Most people end up buying groceries and eating and preparing food in the rooms.
with regards to location, the beach and pools are wonderful and the stay is helpful. Definitely rent a car because you can not walk anywhere from the property.
sPG recognition? None. I'm platinum and was made to check out at 10am. No breakfast options available except for take out from a grocery store. No upgrades possible.
Overall Maui is great and our vacation was nice. I almost want to say this was despite the resort. There was an upcharge for everything. Since we travelled with 2 small kids, the villa served us well, but I would not choose this resort again next time.
In maui this is 2 strikes and out for SPG for me. After paying over $500 dollars a night, I think I'll be considering the Ritz next time since my platinum status is not useful at the SPG properties in Maui.
May 25, 2014
Rated 5 out of 5 by Gfamily2014 Beautiful hotel with the BEST beach
The room was great and the hotel itself was incredible, but the people who helped us on our vacation absolutely were the best! DeeDee at the front desk, and Ronnel Yago who had cleaned our room, were exceptionally personable and enjoyable .
Thank you again for a wonderful experience!
May 9, 2014
Rated 5 out of 5 by Raymee Consistent High Westin Quality
Driving up the circular driveway to the resort you get the feeling you will be treated to an extraordinary experience. Walking through the lobby and overlooking the grounds immediately gives you the WOW factor. Immaculately kept property with activities for everyone. Concierge services ensures you have all the information you need (and more) for a fun-filled and relaxing stay. Resort Staff ensure you are well taken care of. Westin properties always provide consistent exceptional quality and service no matter which one of their properties you chose to visit.
January 3, 2014
Rated 1 out of 5 by anniversary Very pleasant stay
This was our 2nd time at this resort. We weren't as excited as we were last year, but as soon as our room was upgraded to an ocean view things improved. Alex at the front desk worked very hard to find us this excellent room. Our room was clean and comfortable. We found all the staff to be friendly and helpful both times we've been there. The grounds were beautiful, well kept, and clean. The sales presentation both times were not pushy or uncomfortable. The concierge's were knowledgeable and helpful. We had no trouble with Wi-Fi, used it every day in our room.
June 9, 2012
Rated 5 out of 5 by Penny1947A Relaxation Bliss
A fabulous location and fabulous
staff. Very welcoming !
May 14, 2014
Rated 2 out of 5 by mauivacation2014 Very disappointed
We've been coming to this hotel for the past 5 years. And while the property is still lovely, all the complimentary, family-friendly activities we enjoyed in the past are no longer being offered or are now offered for a charge. The rates for the room have steadily increased over the years and the services have decreased. We sadly will be looking for somewhere else to stay when we return to Maui.
April 24, 2014
Rated 4 out of 5 by vmonk Better than expected
Considering that these are also vacation rentals and timeshare units, the room were much better than expected. Our room was up to Westin's standards.
Our favorites: the swimming and snorkeling in front of the hotel is convenient and fantastic, we didn't feel nickeled & dimed (they some "free" activities like the fish feeding for kids and grills for dinner, kids movie night), and great amenities (Starbucks in the north tower).
It seems like they could use more front desk staff based on wait times, however everyone was generally very friendly and helpful.
August 23, 2013