Rated 1 out of 5 by laci09 HORRIBLE ROOM
This was the worst hotel I have ever been in. For the money we spent it was terrible. We took pictures of the bad room to give to our travel agent when we got home. I would never stay there again!!!
August 7, 2014
Rated 3 out of 5 by jane33 everything is good but..
this trip is honey moon thip
but there is nothing to get any benefit
room condition is very good but reception desk staff is very unkind
why I feel like this...
when we check in someone told us "first day parkinf fee is free
but when we check out.. sheri who is your reception staff told us "not parking fee just vallet is free!!!"
so we explain all
but she never say sorry just told us regulation..so I felt unconfortable
that is not concern money.
October 14, 2013
Rated 5 out of 5 by Happycamper1000 Great Hotel/Resort
Westin Ka'anapali came highly recommended to us and it did not disappoint. The one room condo exceeded our expectations. Staff went out of their way to be helpful and always had a smile! The facilities were terrific - pools, beach, public areas. Services were great including the shuttle service, pool/beach services, housekeeping, valet. And the restaurants were good and convenient. We had a great stay and will return. Highly recommend.
March 4, 2014
Rated 5 out of 5 by Nav23 A lovely place to stay
This hotel is great. The staff, right from the bell boys and cleaners to the front desk manager I met on my check-in were splendid. Very friendly and everyone did their best to try and make us feel at home.
We had a room with a full kitchen which met all our needs (three kids travelling too).
Check-in/Check-out staff can get busy but they are very knowledgeable and helped us with all our needs.
The food at the restaurants was great too.
January 5, 2014
Rated 4 out of 5 by MrDel71 Great Vacation
For a first time on Maui this facility spoiled us! Great location, wonderful ambiance.
the room was luxurious with a wonderful bathroom set up with Jacuzzi tub, separate shower and double sinks.
staff had the aloha spirit and charging things to the room without money or ID was easy.
We will be back
July 17, 2014
Rated 5 out of 5 by Chrissyo Beautiful location and amenities
Our stay here this past week was absolutely wonderful. The grounds, restaurant, pool, lobbies etc. were perfectly maintained and staffed for this busy time of year. Joyrama was especially helpful to us when we had a hiccup with our "go green" promotion one evening. We will definitely be back as we also so appreciated the showers and guest lounge while we had to wait for our red-eye flight back to California. So very nice to have.
July 26, 2013
Rated 5 out of 5 by Cf1234 Great Vacation Spot
The Westin Maui Villas Resort more than met our expectations for rest and relaxation. The grounds are immaculate...kudos to the hard workers who maintain the gardens. Kudos to the hotel housekeeping staff, the rooms, and hallways are immaculate. The poolside staff is attentive and willing to assist when needed. One suggestion might be to add additional bathrooms adjacent to the pool, or make the two that are there unisex.
March 21, 2014
Rated 5 out of 5 by ProjectGuy1 This was our best resort experience to date
We have experienced SPG resorts in many locations throughout the world. However, the Westin Kaanapali Villas was our best experience to date. The property was spectacular: spacious rooms, beautifully landscaped, and well maintained. I cannot say enough about the front desk staff, especially Joy (sp?), and the conceirge team of Amanda and Brie. The staff took care of all details to assure my wife's 50th birthday was memorable.,
December 8, 2013
Rated 4 out of 5 by timmy26 great pools and beaches
my family stayed here for the christmas holiday. rooms were very nice along with the pools. service at the pool and the bar was great. i thought the front desk staff was not up the the normal westin standards. everyone i dealt with at the front desk must not like their jobs because they were not very accommodating at all!! the stay was fantastic though and if you like the beach and snorkeling this is the place!
April 8, 2014
Rated 3 out of 5 by Frank62 Food/Nothing for Gold//Room/Remodel
a spg member since 2004 -- the Oceanside Restaurant food was moderate to poor for the price/ the only benefit for being a "gold member " was the staff said thank you/ the room was nice but noisy because of a broken ice maker/ the remodel noise was minimal however the hallways were cleaned only once during 10 days despite our complaint -- Have stayed at the villas previously and loved it... this time, it was only nice.
October 17, 2013
Rated 5 out of 5 by JimCardiff Staff
Christine Lynch, one of your concierges, helped us tremendously with her recommendations of restaurants in the immediate area. Truly exceptional recommendations. Also, Matt, a server from Oceans restaurant to poolside was one of the best servers on the property. He always remembered our names, what we were drinking and had a funny story for us. He really took care of us well.
June 1, 2014
Rated 3 out of 5 by danno some diappointments
while our room was excellent, we found the food to be overpriced and mediocre, especially the italian place. my wife's eggplant dish tasted like olive pudding, while my spaghetti and meatballs were quite bland. have had much better at olive garden we are both retirees, so to us the place was quite boistrous with so many small kids. a beautiful setting and grounds would recommend it to friends with small kids
June 7, 2013
Rated 5 out of 5 by Jack01 Just like home
We loved our stay in the friendly, relaxed atmosphere. The room was great and all of the other facilities were top notch. We also enjoyed the beach, the snorkling was very good. Plenty of activities in the Lahaina and Kihei area to keep the family engaged. Only downside for us was the limited food offerings - though there are plenty of restaurants within 10 mintues to keep us happy.
May 7, 2014
Rated 5 out of 5 by MLRobie Awesome Stay!
Westin KOR exceeds my expectation all the time!
August 4, 2014
Rated 5 out of 5 by fromSJ nice hotel but not ocean view as promised
We booked an ocean view room but our view is really garden view. You have to stretch your head out to see a glimpse of the ocean. Plus we are on 2nd floor, 2 big compressors were outside our window and we have to shut our window every night to sleep, which is a pity. Otherwise, the hotel, location and rooms are very nice. I wish there are some basic cooking items, like oil, salt and pepper in the kitchen.
April 20, 2013
Rated 5 out of 5 by Safetyguy Great Vacation
My family recently stayed at the Westin North. What a fantastic time we had. The staff was fantastic, the food very good, and the property was fabulous. My son could not get enough of the pools except for when we got him into the ocean and I took him snorkeling. The reef just off the beach is awesome for fish discovery.
All in all, we had a wonderful time and would recommend this place to anyone.
June 25, 2012
Rated 3 out of 5 by rdd1369 Not the best value for your money
We were on the Explorer package ($2500) and were given a room off the pool that had NO view and NO balcony. And the timeshare sale tries to tell me that we had a good value?
I was also charged for parking a rental car each day of our stay whether parked in the lot or not.
After leaving the Westin, we stayed at a different 5 star in Wialea....that is a much better value value for the money spent.
April 29, 2013
Rated 3 out of 5 by Will808 Not What We Thought...
After a long deployment, my wife and I decided on a vacation in Maui and thought we would stay at the best and reserve the best room they had available. We reserved an Ocean View 1 bedroom villa but we got a 1 bedroom pool view villa. We paid almost $400 extra to receive the ocean view room, but when we inquired about the room we were told this was the ocean view room???? Really, where??
May 14, 2013
Rated 5 out of 5 by Peggs23 Big thumbs up!
Truly enjoyed our stay at this hotel. Stayed in the North Bldg. Lovely and very accommodating. Would definitely stay again. Kitchen was an added delight. Didn't feel like we had to go out for every single meal. Was afraid we would be giving up hotel amenities for condo style but did not give up one single amenity. Best of both worlds - condo style with full hotel service.
March 30, 2014
Rated 5 out of 5 by AlohaVirginia Wonderful Stay
It was our first visit to Maui and we had a wonderful four days. The Westin Ka'anapali Resort exceeded our expectations in all areas.
We especially enjoyed the pools, beach, and beach walk-way. Our one-bedroom suite was spacious, quiet and superbly equipped.
We enjoyed ocean view dining at the restaurant and beach bar.
June 7, 2014
Rated 5 out of 5 by mongo12 Very nice
My wife and I spent a week here and enjoyed every day. The room -a 1 bed room suite-was spotless and had a jacuzzi tub that I actually used. Nice. The staff was friendly and very helpful. Beautiful grounds and beach-saw many whales with my binoculars. Highlights of our trip;The road to Hana (do it all!) and the road up the Haleakala volcano. Enjoy,The week just flies.
March 29, 2014
Rated 5 out of 5 by snalani808 A Hotel with the most ALOHA!!
Everything from the valet services, to the front desk, to the pool, & restaurant, everyone is determined to make you feel at home! I have never had a more pleasant experience at a hotel before, & I am sure to return as a staycation!! Room is clean & big, food is delicious, & the kids loved the banana smoothies! Definitely recommended by us locals :)
May 8, 2014
Rated 5 out of 5 by rmj77 love it!!
we travel there every year in the summer. Everything meets or exceeds our expectations on each visit. we have taken 4 other couples on different trips and everyone loves it, location, amenities, staff, activities, etc...........we have never had a bad experience..........the rooms are great, large very comfortable and well equipped.........we have never lacked for anything.
April 5, 2013
Rated 4 out of 5 by MGC62 great location, room needs attention
Stayed in room 4300
Disappointed in condition of shower. Extensive black mould on tile grout. certainly not used to this with Westin.
Mini fridge froze food. No directions on fridge as to adjusting temperature.
Pond / fountain directly beneath lanai was very noisy at night (some sort of mechanical hammering).
Great location. pool, beach excellent. staff was great.
March 17, 2014
Rated 5 out of 5 by KKPWW This hotel has it all.
I've been all over Maui. It's located in the best part of the island and cleanliness and service are second to none. We have stayed there more than once and don't see us using any other locations on future visits. Rooms, Staff, Pools, Bars, Beaches, and Services are great!
June 22, 2014
Rated 5 out of 5 by Cnkh Wonderful Stay
Our family had a wonderful vacation experience the Westin KOR. From the activities to the room we were very pleased.
July 20, 2014
Rated 5 out of 5 by JMyers10 Great Maui Option For Families
If you are planning a trip to Maui for the family, this property is a great option. The pool is great, location is close to many dining and activity options. Due to the size of the complex, the beach was always crowded while we were there, but if you have a rental car it is a short ride to public beach many of which are not very crowded during the week.
July 31, 2013
Rated 3 out of 5 by docvic Enjoyed the stay, but...
Since we were invited to consider purchasing a timeshare option, I was surprised to see that the room we were given did not encourage purchase - uneven lighting and a/c in the room, ripped upholstery, a beautiful view of the parking lot, and upscale appliances that did not have helpful instructions. Was not impressed enough to plunk down any more cash.
May 1, 2013
Rated 3 out of 5 by Kat922 This hotel has great location
The location of resort is great, room was clean, restaurant & concierge staff was very helpful. We had some issues with pool service staff...most of the pool servers were not customer service oriented & we had to chase down staff to order food. Also, the staff working at pool service to provide towels were not very customer service oriented either.
December 28, 2013
Rated 3 out of 5 by Janie54 Average timeshare hotel
If you have stayed in other timeshare properties, this Westin falls right in line. Granite countertop in kitchen was the highest upgrade; no lanai in studios so felt small inside. Efficiency kitchen with pots, pans, place settings but dorm refrigerator with slow ice maker. Parking valets were great, rest of staff no better than average.
September 17, 2013