Rated 5 out of 5 by mommyof2girls Wonderful
We booked this hotel just from reading the reviews, so I wasn't sure what to expect.
This was beautiful. We had an oceanfront view, so every morning we would watch the sun rise. The resort was amazing. The landscape was rich and flower full, the koi pond was pretty. The food was great at the sports bar and grill, the daily drink specials were good. Not a fan of the "Mai Tai" but every other drink was good. The staff was attentive and helpful. The other Starwood resorts are close by and shuttle buses run every 10-15 minutes. We snorkeled at the beach by black rock and it was fun. The little fish swim right by your feet. I will definitely be returning to make this a family trip.
June 24, 2014
Rated 5 out of 5 by Chublets Best family vacation!
My young family and I enjoyed every second in Maui at The Villas. They did not want to leave the pools. The restaurants were great, everyone was very friendly. The concierge helped us figure out everything we needed to know and helped us plan our day to day activities. The room was very comfortable, and we don't know what we would have done without the kitchen and washer/dryer, oh, and not to mention the Bar B Q and shuttle!
July 6, 2014
Rated 4 out of 5 by eagca Not non-smoking!
Smoking is permitted on the patios of ALL rooms. I am now in a wonderful room that is next to a person who is a chain smoker, so I am forced inside the room with all doors closed to prevent smelling their nasty habit! This is a VERY bad policy by Starwood, who lie about being smoke-free! The smoke enters my room if I leave the door open and stinks up the whole place! Starwood should BAN ALL smoking--on the patios, in the stairwells, and on the property! They don't, and it is a very negative aspect of my stay.
October 23, 2011
Rated 3 out of 5 by Ecbatana Beautiful property, felt like a timeshare
The property itself is high quality; the grounds are immaculate; the setting right on the beach is remarkable - made even more spectacular by the humpback whales breaching just offshore and the island of Lanai on the horizon. Plus, sunsets on Maui are unlike anywhere else on earth.
While my overall impression did not meet expectations, I would be willing to give this property another chance - but it will absolutely not be my first choice when returning to Maui next time. I would have preferred it if the choice for "Would You Recommend this Hotel?" had a MAYBE option.
- Disinterest, lack of attention and lack of professionalism among the staff that is not typically characteristic of Westin
- This is an ownership property, and while it is possible for non-owners to stay here, there is notable pressure to join the Vacation Club.
- I found the poor behavior and attitude of the sales staff of the Vacation Club to be the most irritating part of the entire stay.
- Food and beverage was average quality; again, general malaise among the staff.
- The fitness center is poorly outfitted and too small for a property of this size.
October 27, 2011
Rated 5 out of 5 by bw12345 Great resort and wonderful for fun and relaxation
I absolutely loved our vacation at the Westin in Maui. It is always great to know what type of standard you will get when you are traveling and there is nothing like wanting the best. Being able to have the best accommodations and services on vacation for the best value is what we always strive for. I enjoy Westin properties and look forward to continuing to stay with them when we do travel.
June 30, 2014
Rated 4 out of 5 by aaa108 Great for families
Beautiful views, comfortable rooms and fabulous location.
July 1, 2014
Rated 3 out of 5 by frank92694 Disappointed!
Our family recently stayed at the Westin Kaanapali Ocean Resort for our summer vacation. We intentionally booked an "Ocean View" villa to insure that we were placed in Towers 1-3 on the South side. We wanted our daughters to experience Maui with all it's beauty, which starts with viewing the ocean each morning. That said, the extra charges were paid to insure this request was met. Sadly, the hotel was over booked and we were downgraded to a garden view room in the back of Tower 7. This room faced the construction site next door with the street noise of the highway. I was horrified but there was nothing the hotel could do for us until day 3 of our stay. To bout, we prepaid for the breakfast buffet each morning of our stay and somehow the hotel staff couldn't locate our vouchers. This was a battle we dealt with our entire stay. Not being resolved until our departure day. Each morning we had to hunt down clean bath towels because house cleaning missed our villa but once. Urgh! We still haven't received an apology about our room downgrade, much less a refund for the money we paid. Mind you, we come to Maui each year for vacation and have NEVER been treated so poorly. We would NEVER recommend this hotel to anyone!!!
August 27, 2012
Rated 5 out of 5 by LWB44 The Resort was wonderful
The Westin Ka'Anapanli ocean resort villas really know how to make you feel at home.The staff are willing to do what it takes to make your experience a pleasant one.
June 30, 2014