The Westin Ka'anapali Ocean Resort Villas

  • 6 Kai Ala Drive,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 372 reviewers.
Rated 1 out of 5 by You better be an owner Been to the resort 3 times now. The first 2 I was a guest of an owner and our room and stay was outstanding. This past week, I decided to take my wife there and was extremely disappointed in the was I was treated as an none member. I am SPG platinum, but that didn't seem to matter. November 21, 2015
Rated 5 out of 5 by Great vacation at Westin Ka'anapali Resort My wife and I used this resort this year for our vacation instead of our home resort at Westin LagunaMar in Cancun. The vacation was amazing. The property was spotless, bright, quiet and exceeded our expectations. There are some incredible people working there and I think it is important to acknowledge them for their hard work, customer service focus and just plain friendliness. Jason (Bellman) - oh by the way, he found my wife Patty's lost hat. Thank you Jason, Casey and Vincent from the front desk- both were bright, smiling and engaging people who helped us during our stay with an extension so we didn't have to move villas....many thanks to you both. Jamie at the pool- she was our server for several days and made us feel so welcome and valued as owners. Lance and Jeff- Bartenders...great service, and even greater beverages!! Kelsey and Nadia at the Pool side restaurant- very knowledgeable about the preparations and portion sizes; they helped make our stay so relaxing. Ray and his team at the pool activities area did a great job with equipment, cabanas and even helped me get a new pair of Maui Jim sunglasses at a great price!! Gerald- engineering- we had a small malfunction of our microwave oven and he came in short order and made the repair. Awesome customer service. All of the team there were amazing but the ones I mentioned above really go above and beyond. I hope that management will let them know how much we enjoyed our visit thanks to them. One last comment is that Damien Awai, your sunset time poolside performer was outstanding. His repertoire was vast and his jazzy, Hawaiian flavored music made our afternoons so relaxing. We had an incredible vacation; we both smile every time we think of being there. We look forward to returning soon. Best regards, Mike and Patty Rear Admiral, USPHS (retired) November 12, 2015
Rated 4 out of 5 by Expectations Not Met Invited through Westin Amex "Maui Experience"Away to enjoy a special anniversary.Arrived to find the ambiance you would expect from Starwood Resorts. Received some great credits, discounts. Our real disappointment was our villa placement. Being invited to a world famous Ka`anapali beach resort,& speaking with Westin staff several times before arrival concerning our special occasion, we were disappointed to find a view of a stained stucco building 25ft. from our balcony. When I contacted customer service I was informed that I already had received a room upgrade. When I tried to explain the special occasion in an attempt to receive a more appropriate ocean view villa for my wife , and being more than willing to pay any extra cleaning costs and charges that may occur with the upgrade, I was basically reprimanded and told that ocean front villas were reserved for owners only who occupy 90% of the resort. Is Starwood Resorts not in the business of trying to sell me one of these units? Somewhat taken a back by an employees attitude, I thanked her for her time and moved on. Over the next several days of our stay trying to avoid a dark and gloomy villa , we used the resorts facilities. We met with no less than 7 other couples who were there for Starwood's time share presentations and all had commented that they had received oceanfront/oceanview upgrades when they agreed to take the sales tour. Clearly none of these couples had any intentions of following through with that commitment. On our magnificent evening walks on the beach nightly , there were several villas blackened. I believe that indeed there were upgrades available but not to a guest that wanted time to view this magnificent resort before making a commitment to a sales tour. The Westin is indeed a wonderful resort like other Starwood facilities we have visited, unfortunately Westin failed us on this visit. The final rule to any successful business is keep the client happy. My family looks forward to more top knotch vacations through Starwood , our number one choice when on family vacations. November 11, 2015
Rated 5 out of 5 by amazing! We loved our stay at this property and will absolutely be returning. Our 4 year old got really ill while we where there and we had to make a trip to the ER, the staff at the facility were extremely helpful and came to the room to help us whenever we needed it. Housekeeping was great. Service was just amazing! Snorkeling just off the beach and paddle boards right on the property. Walking distance to Duke's and short walk to black rock. Cant wait to go back! November 6, 2015
Rated 5 out of 5 by Dreamy The hotel design and beach location was out of a dream. The pools and villas overlook the ocean...absolutely beautiful! November 1, 2015
Rated 5 out of 5 by Our happy place! The Westin Kaanapali Ocean Resort Villas are always our happy place! We love the rooms, the facilities, the beach, the wonderful snorkeling, and the shuttle service. The staff is friendly and welcoming as well. October 29, 2015
Rated 4 out of 5 by Great but...... Always love staying here. My ownership is in the north side this stay at the south. Couple of disappointments on this stay. First the dryer didn't work. It happens but finding out the day you are leaving wasn't fun. Do they check all equipment before each new stay??? Anyway got by using an open room at the end of the hall. Not a big deal. Second, and this bugged me, was CATS!! They had stray cats roaming around the halls. They would come up and rub against you and cat hair bothers me. Complained and the next day they were back. Talking to employees I'm told the cats have their shots. Is the hotel supporting them?? I like animals but I paid too much for my ownership plus annual fees to put up with this and it makes the place trashy. Not talking hundreds of them but I saw several and they would stay in the halls overnight. Met friends at another hotel... no cats there. Overall the stay was great. Just disappointed a bit on this one. The survey after that they send to you is a joke. Too generic. tried to voice these concerns but had no area to do this. At the end they ask if I plan to return. Duh! Of course! I'm an owner! Still believe Starwood is the best and always try to stay at their hotels when I travel. Hope this helps. October 3, 2015
Rated 5 out of 5 by Excellent Thank you for the wonderful stay! September 17, 2015
  • 2015-11-24 T06:49:24.466-06:00
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