The Westin Ka'anapali Ocean Resort Villas

  • 6 Kai Ala Drive,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • États-Unis
  • Carte

Chambres et tarifs

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Politique en matière d’âge

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d'identité avec photo pour réserver une chambre.

Rated 4.1 out of 5 by 323 reviewers.
Rated 3 out of 5 by Need to update amenities We booked this room with the belief that there would be a full size refrigerator, and we bought food thinking we could store it. Turns out it is only a small, under the counter refrigerator. We lost money on the food we bought, and had to spend even more to eat out. Disappointing, especially since we know returned and see the rooms are advertised as having full size refrigerators. Also, a guest walked off with my bag (wallet, phone, etc) during the first 1/2 hour of our stay. They realized their mistake after about 30 minutes, but security was VERY slow to arrive and was not helpful at all as far as helping us. January 17, 2015
Rated 5 out of 5 by Awesome Stay! Check in was great, Sherri prechecked me in for the resort, then i came back to recieve my keys later and I think edna (spelling?) she works front desk later gave me keys to my room. It was fast and efficient. They were friendly and efficient. Stay was good...got to relax alot. Had a great time. Checking out...vincent was friendly at the front desk. Keep up the good work! All in all wonderful stay , I would stay there in a heart beat again! Great Hotel Great staff. as the motto says "Its for a better you!" Mahalo Westin Villas January 12, 2015
Rated 5 out of 5 by My Magical Maui Home This property is simply "magical" The setting is so peacful and the staff could not be more attentive. The villas are done beautifully and very comfortable. The Heavenly Beds are simply "heavenly"! The best sleep. The outdoor bar and restaurant is the perfect spot for late afternoon cocktail. The Spa is beautiful and they offer outdoor massages. My outdoor massage was truly amazing with the sound of the waves. This was my second stay at this property and I will continue to come here. The staff simply makes you feel at home! January 11, 2015
Rated 3 out of 5 by Improvement needed The first week was not a good experience. - Guests smoke abundantly on their decks. It took several calls and complaints to get it handled. Rory was great. - Our room change to 4th floor studio in building 8 was ridiculous. "Ocean Front"....right! The palm leaves TOTALLY obscured our view!! We asked to be moved. The clerk at the front desk was 'coldly efficient'. Never once smiled. I've never seen her smile. Why is she working the front desk??! I spoke to Rory about her. - If you're going to charge premium prices at the poolside bar and grill, please ensure that the food is worth it. it is not. We ate dinner there on our first night and everybody at the table said their food was just so/so. This is a Westin for Crissakes....not a blue collar sports bar! - Guests start 'reserving' their recliners poolside at 6;30am. They don't show up for hours. I spoke to the poolside attendants and they gave me a scripted policy response that they absolutely do not enforce. - The adult hot tub needs to be shut down by 10:00pm. In building 8 you couldn't sit on your balcony unless you wanted to be part of their drunken conversations. We are in building 5 and it is OK. You can't hear them. The enforcement of rules has diminished greatly in the last couple of years. Very disappointing. Rory was excellent in resolving things but he shouldn't have had to. January 15, 2015
Rated 4 out of 5 by Not non-smoking! Smoking is permitted on the patios of ALL rooms. I am now in a wonderful room that is next to a person who is a chain smoker, so I am forced inside the room with all doors closed to prevent smelling their nasty habit! This is a VERY bad policy by Starwood, who lie about being smoke-free! The smoke enters my room if I leave the door open and stinks up the whole place! Starwood should BAN ALL smoking--on the patios, in the stairwells, and on the property! They don't, and it is a very negative aspect of my stay. October 23, 2011
Rated 5 out of 5 by DREAM VACATION This property met all our expectations and more! From our first greeting by the valet to our checkout, ALL staff we encountered superbly greeted us with Aloha , a smile and what can we do for you. Tina, the concierge we used was excellent in arranging activities for us, especially our day trip to Oahu. She made us feel happy to be there and no pressure. This resort offers relaxation and amenities to make your vacation a dream. January 18, 2015
Rated 1 out of 5 by Nice hotel but service was lacking During our stay; * The first room we were given, the room key didn't work * Once we got a key that worked the room wasn't cleaned * Front desk stay was unhelpful in finding another room * As soon as we got to our new room the toilet clogged * Waited an hour for maintenance to turn up * Maintenance left a mess * Waited another hour for housekeeping to turn up to clean the mess * In all the toilet clogged four more times while we were there This is a nice property, in a great location but the service does not meet our expectations of the brand. We were hoping for a nice relaxing vacation but ended up spending far too much our our time dealing with "issues". July 17, 2013
Rated 3 out of 5 by Beautiful property, felt like a timeshare Positive: The property itself is high quality; the grounds are immaculate; the setting right on the beach is remarkable - made even more spectacular by the humpback whales breaching just offshore and the island of Lanai on the horizon. Plus, sunsets on Maui are unlike anywhere else on earth. While my overall impression did not meet expectations, I would be willing to give this property another chance - but it will absolutely not be my first choice when returning to Maui next time. I would have preferred it if the choice for "Would You Recommend this Hotel?" had a MAYBE option. Negative: - Disinterest, lack of attention and lack of professionalism among the staff that is not typically characteristic of Westin - This is an ownership property, and while it is possible for non-owners to stay here, there is notable pressure to join the Vacation Club. - I found the poor behavior and attitude of the sales staff of the Vacation Club to be the most irritating part of the entire stay. - Food and beverage was average quality; again, general malaise among the staff. - The fitness center is poorly outfitted and too small for a property of this size. October 27, 2011
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