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Rated 4.1 out of 5 by 419 reviewers.
Rated 4 out of 5 by Beautiful property, excellent rooms, but minimal SPG recognition This is a remarkable resort, among the best on the island. The location is a bit further north relative to the other SPG properties, which makes the beach a tad quieter from my experience (having stayed at the others). The beach is also beautiful, starkly better that the beach just north, as it becomes rockier and less inviting. The property is quite new and yet they've done a commendable job in giving it Hawaiian character, albeit infused with staple Westin features, which most of us high frequency travellers tend to appreciate. The restaurants on the property are expensive, probably about 15% more than one might expect even at a resort. The food was reasonable. The servers were consistently (having had many meals with the family and a few solo trips to the bar in the evening) superb. We stayed in a one bedroom suite and weren't upgraded to anything with a view. It would have been nice, but this is a villa property and SPG status (including Platinum) doesn't count for much. The one bedroom, being ground floor, had an obstructed view of the hotel's interior courtyard. Mostly from our windows we coul see green leaves and a kids play area. Not exactly picturesque, but not terrible either. My advice: if you're SPG elite and have expectations for an upgrade, you'll likely be disappointed. Especially if you're with one of the poorer views (e.g. ground). However, it's difficult not to appreciate this property, which has first rate amenities, a great beach location, and lovely well appointed rooms, in addition to multiple bars, great pools and lush (not too crowded) grounds. September 19, 2016
Rated 5 out of 5 by Great hospitality! Terrific Sunsets and beaches! We love staying at The Westin Ka'anapali Ocean Resort Villas. We love the water and snorkel or scuba several times a day. The reef off the resort beach is one of our favorites to snorkel or beach dive. it is breathtakingly beautiful with calm warm seas. in the winter, the whales breach out of the water right off the beach. We see sea turtles every day. The sunsets are terrific (sunrise too if you are an early riser). The shuttle to Whalers Village or Lahaina is terrific and the drivers really enjoy their job and visiting with people. The rooms are always nice. Always clean. Anytime we have ever had a problem, the staff bends over backward to make it right. Plus, each room has a kitchen and there are grills outside, so it cuts down on food cost. This is a place with great hospitality, like you are welcomed into a friends home. if you are looking to be pampered, this isn't that, but you are treated with warm hospitality and friendship. The resort is close to some great spots, so it is a perfect spot for adventuring to and from. On our last stay we met Sheena-Reenay at the front desk. She was fantastic with helping us with a couple special requests for some guest we brought with us. It was important to her that our stay was going to be the best it could be and it was. i will visit the Westin Ka'anapali Villas again because of the service, the grounds and the wonderful Aloha spirit that the staff brings everyday. September 13, 2016
Rated 1 out of 5 by No SPG recognition Probably the worst recognition for SPG members of all the SPG properties I have stayed at. 85% of the rooms here are booked by owners who will always get priority. This means, you need to be OK with non ocean views, construction views or loading dock views. These were the options presented to me because the owners were going to be coming. Um. Okay. That said, a couple next to me was being shown the exact room they would be getting with great views. The front desk staff didn't bother to let me know about any amenities. I guess I just have to go around asking for the amenities. Spent perhaps 15 mins waiting to receive any service. Not sure why they can't have more efficient staff. Apologies can't help much now that the trip is ruined with a view of the kids pool. September 9, 2016
Rated 5 out of 5 by Family vacay We always enjoy our visits here . However we were really dissapoined with the menu at oceans bar, we tried several new items and instead ended up walking to the sports bar several tim s. Please bring back the old menu! September 4, 2016
Rated 2 out of 5 by Disappointed This was my first stay at Westin Villas in Maui and probably my last- I must say I was very disappointed --from checkin at the front desk-- slightly rude agent---to my 2 bedroom ocean view villa North building 7 which was really a very obstructed ocean view but a full construction view of the property next door -- after complaining about the view to management and being told no possibility of getting moved to a better view -management offered a small credit to enjoy a meal which at checkout the credit was no where to be found --in addition when I booked hotel as spg member -we were to get 35%discount at oceans pool & bar---however each of the 2 times I visited the restaurant -the waiter nor the manager was aware of this discount being offered---I then pulled up my hotel confirmation which clearly stated the discount for that restuarant ---I was then asked to leave restuarant to walk to lobby of hotel to talk to front desk to try and figure it out with the manager of the restuarant --who does that???so unprofessional --why was it just not handled --why did I have to leave my family at the table to go with the restuarant manger---ughhhhh---I have Atleast 3 or 4 more scenarios but I'll stop here...u decide! August 7, 2016
Rated 4 out of 5 by Excellent bartenders in North property My kids knew 2 of the bartenders by name, ginga ninja and fish. That was nice for them and made me feel good. The overall cleanliness of rooms was a notch below my expectations. More Lysol and attention to detail would be nice. The store should be have flavored coffee creamer, bbq sauce, and cribbage boards for sale. July 30, 2016
Rated 2 out of 5 by Going down hill I am an owner at this resort and have watch the resort slowly decline. Primarily the customer service levels have declined over the 7 years I have been visiting. The leadership team need to refresh the resort. Staff no longer seem to care about the guests anymore. Despite raising concerns I never did receive any response from the management team... July 16, 2016
Rated 4 out of 5 by Best family resort on Maui We love Maui, so we are already biased. But, until this week, we hadn't yet taken our entire family (four grandchildren included) to the Valley Isle. Kaanapali was a natural choice because of its proximity to Lahaina and so many cultural, historic and breathtaking natural attractions on Maui. We chose The Westin Kaanapali Ocean Resort Villas for our vacation and as it turned out, we couldn't have made a better choice. Between a Studio Villa and Two-Bedroom Villa, our accommodations were more than spacious. A full kitchen in one unit and kitchenette in another, made breakfast in our rooms so easy and a washing machine/dryer combo in each guestroom meant easy packing and no laundry to worry about when we returned home. Just as importantly, this is a resort that has thought of everything when it comes to family holidays. The staff is superb. It was clear from the moment we checked in that our vacation experience mattered to everyone working at the resort. In addition, there is something for every age group to enjoy. The swimming pools are magnificent. Even our toddler had a mini playground and pirate ship pool that provided hours of fun. There are so many activity choices, it's impossible to enjoy them all. We'll just have to plan a return trip! July 3, 2016
  • 2016-09-28 T07:14:07.771-05:00
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