Rated 3 out of 5 by Holidaytravel2014 Nice facility yet experienced two snags this time
Have stayed here once before and all was good. However, this trip we encountered two problems: hot water was not readily available (took 15 minutes to reach lukewarm shower) and ESPN and ESPN 2 would not tune into the TVs while other channels were fine. To the staff's credit, they offered to send engineering up to our room yet those times were inconvenient for our sleeping schedule and morning departure. Front desk was gracious upon our departure. We were just surprised this happened at a Westin.
December 1, 2014
Rated 3 out of 5 by ggmjr A troublesome trip
I stayed here last weekend for a college visit with my daughter. On check in, our room was about 80 degrees, with the thermostat set at 72. We left for dinner, advised the FD clerk of the potential problem.
Upon our return after midnight, the room was MUCH hotter. Called the FD, no one ever checked the room. Engineering has us move rooms at 1am.
No upgrade, no "hey were sorry, how about breakfast" Nothing. I dont typically do negative reviews, but I have called the property 3 times to discuss this with no reply.
November 26, 2014
Rated 1 out of 5 by nipidoc What happened?
I've stayed at this hotel 4-5 times in the past and always had a wonderful experience but this time it was a complete disaster. Room (390) reeked of dampness and mildew, and I don't mean a mild whiff. I mean REEKED. Service in the restaurant was so bad we had to walk out. The pool area was poorly maintained and lacked towels. Staff were friendly and polite. I am going to assume that this was a one time blip and I am willing to return once more because it's been great in the past but for a hotel that is normally wonderful, this experience was shockingly bad.
August 29, 2012
Rated 1 out of 5 by Notanyfun This is not a"Westin"
Very disappointing! Stayed on 10/8/14 - Restaurant was not open and the hotel was full - bar area unable to handle the customers, the tables are uncomfortable, the menu was limited and expensive - food was poor - service not attentive. Housekeeping left piles of room service trays and stuff in the halls. "Heavenly bed" was hard. The rooms are hardly decorated. The smallest flat screen ever. Three weeks ago I stayed at the Westin Alexandria - what a difference! Night and day - Don't stay at Westin Princeton Forrestal Village!
November 10, 2014
Rated 5 out of 5 by Suzkaj Comfy cozy
My daughter and I love staying at the Westin. The comfy beds are our favorite part of getting away.
November 17, 2014
Rated 5 out of 5 by Adam Always Exceptional
I am a "LIFETIME PLATINUM" Starwood Members. As such, I've had the opportunity to stay at many of Starwood's properties. I've stayed at the Westin Princeton at Forrestal Village many times. This is a stand-out property. The room are up to date. The fitness and pool facility is clean and well maintained. The restaurant is unusually good.
However, what makes this hotel so special is the staff. They always find ways to say "YES". If it's a firmer pillow or making sure that they greet you every time you walk in the front door,
My wife and I have stayed there many times and we have always been delighted.
September 16, 2012
Rated 5 out of 5 by Adam Consistently Great !
My wife and I have stayed at the hotel many times. We come to Princeton to enjoy a weekend together and to relax.
As a Lifetime Platinum member, I've stayed at many hotels. As such, I am well qualified to make an assessment of this property.
The staff at this hotel is "FIRST RATE." They are all focused on the guest experience. From the moment you pull up in front of the hotel, you are greeted by the bell hop. The front desk folks acknowledge you quickly. There has never been a wait and, on this past occasion, they recognized us as we approached the front desk by name. This type of service does not happen by accident. It's the result of hiring the right people who actually care about their guests.
The rooms are well decorated. The entire hotel is clean and the location is ideal. If you are looking for a weekend with the person you love or you have a business requirement to be in the area, this is a great choice in hotels !!
December 24, 2012
Rated 3 out of 5 by aprtur Pretty good, but not my best SPG experience
I had just stayed for two nights (October 17-18, checkout 19th), and left with an overall "okay" feeling about my stay at the Westin in Forrestal Village, primarily made higher due to the front desk staff at checkout.
I had booked an executive room, and upon arrival to my room, had noticed that my bed looked hurriedly made, with crumpled welcome hang cards on it. As it was a late checkin, I then went to my bathroom to take a shower, and noticed that the as-expected-per-SPG bathrobe was missing from my bathroom when I hopped out of the shower. Not a massive deal, so I didn't make a fuss about it, but something I had come to expect since it was even written on the room description (and hadn't been replaced the following day, either, along with my mostly used toiletries). Going to bed early, due to a 7am meeting the following day, I was surprised to hear constant water running in the walls (which continued the following night) and voices from down the hallway and through the wall….somewhat surprising for the top level room available. Breakfast during my second morning was decent at best…chaffing dishes filled with food that was lukewarm, followed by staff attending to me after I had dished up my food only to present me with a bill and disappear (which I had to then track them down to have them work out with the front desk, as it was already included in my booking).
On the positive side of my stay, the Heavenly Bed and Shower were, as always, a treat to behold. There's nothing like a vast number of pillows to find your comfort zone in, or a proper shower head and wand to leave you coming out of the shower totally refreshed. The view from my room was pleasant, as well, being a 6th/top floor view over the courtyard and surrounding area. The staff at the front desk completely reversed my opinion compared to the staff that was on when I had checked in on Friday…pleasant, upbeat, and engaged me in a conversation regarding my profession and email address that had me laughing a bit…it made me wish that things were on that level when I arrived, and in the restaurant, as that would have made all the other issues far less of a problem to me.
Overall, I would say that the Westin Princeton Forrestal Village was a step above your typical hotel, but certainly didn't meet my expectations for reserving an executive accommodation. After my last SPG experience was at a Le Meridien for a similar price, but a far higher accommodation quality (silence, an array of free refreshments in-room, key-coded breakfast area with freshly prepared food a la carte, staff going above and beyond) , I can't say that a base room at Forrestal Village would offer you anything less than my executive room had. It's a great way to earn some extra Starpoints, but I think I might be looking at an Element a bit further away in Ewing for my next stay in the area, unless they get a few things in line.
October 20, 2014