Rated 5 out of 5 by Jennifer81 employees very kind
I'm so satisfied with employees' services and their attitude. They are so kind and nice. I want to come back with my family.
November 14, 2015
Rated 1 out of 5 by Fego1968 Decide for yourself!
-walking distance to night market
-short taxi rider to natural park
-able to buy ticket to natural park at the lobby
-if you prefer to have air con warmer than the natural air. When I was staying at the hotel for 3 nights, the air con was not working. The staff gave me a standing fan instead! Imagine, a 5 star hotel with poor air con system and providing free standing fan!
-safe box not working. The staff need to replace with a new safe box
- fridge not working! The staff replace with a new fridge and still not working.
- very bad wifi connection even with the help of a router in our room!
- stained tiles in the bathroom
- broken and cracked tiled in the bathroom
-It was a total disappointment with the facilities!
- Does not live up to the standard of Sheraton!
- The staff were very patience & friendly and were restricted to do any assistance or help.
- Regretted to spent the money to have book and stay at this hotel!
July 30, 2015
Rated 4 out of 5 by transienttraveler Nice environment
It's one of the nicest hotels in the Jiuzhaigou area! The room is very comfortable after a long day out in the Jiuzhaigou / Huangshan parks though the water drainage in the shower could be better. The hotel's location is excellent, it's a nice 10 minute walk to/from the Jiuzhaigou park's entrance, especially during the Autumn period. Along the way, there is also a night market that tourists can browse at. Just a little puzzled as to why, unlike other SPG hotels in the bigger Chinese cities, this hotel allows smoking within its air-conditioned hotel building; this can be uncomfortable for non-smoking guests.
November 22, 2014
Rated 3 out of 5 by Ihatethestainedbathrobe great location; good breakfast; slow response; bad bathrobe
disgusting yellow stain on the bathrobe after checking in; called front desk twice; she seems would never meet her promise to change a new one; have to wait for another whole day
July 27, 2014
Rated 5 out of 5 by yggdrassil Sheraton Jiuzhaigou Resort comments
the hotel location is perfect as its about 15 mins walk to the national park entrance, 10 mins walk to coach station where some will prefer a cheaper way to travel here and forth.
front dest has a spg purple carpet which i believe the statt will deal with spg members with priority. rooms are great ,neatly furnished and sound proof . hotel staffs are helpful and always greetings when come across. the only catch i was dissatisfied was that there wasnt any wifi
in any of the rooms. anyhow i still recommend for friends to stay here when coming to Jiuzhaigou. afterall the roomprice is reasonable at around 600 RMB. i will definitely come back.
May 9, 2014
Rated 2 out of 5 by tskillet Aging hotel, but convenient and clean
So when it comes to international five star hotels at Jiuzhaigou, the Sheraton is one of only 3 choices, and of the three, it is by far the closest and most convenient to Jiuzhaigou Park itself.
The hotel and room itself were fine, if a little worn, however, I want to make special mention of the poor state of some of the facilities. As someone who often stays in SPG properties, Sheraton has established a high benchmark for quality. The pitiful state of the gym and sauna, sadly, did not live up the standards of the brand. With only one poor excuse for a treadmill, and an 80 RMB charge for using the sad, lukewarm, sauna, the workout and relaxation facilities at Sheraton JZG were well below expectations.
Additionally the staff was unable or unwilling to answer basic questions regarding "typical" prices for services outside the hotel. Realizing that they could be wrong, they still were unwilling to give me a range of expected prices. Additionally on the morning of my departure the staff lagged on calling me a cab, giving up after two unsuccessful tries, without a suggestion.
October 8, 2013
Rated 2 out of 5 by JackCY Good location, yet hardly a Sheraton Hotel
The hotel was within walking distance to the entrance of the park, but very far from the airport. There were simply no other hotel options in the same tier. Definitely the worst Sheraton hotel I had ever stayed in. Over crowded, buffet was like in a busy local restaurant. Rooms were not bad but NOT 5-star standard. Not recommended, yet again, there was no other choices. Sigh.
October 6, 2013
Rated 4 out of 5 by Husky Great loction to Jiuzhaigou National Park
We stayed @ this hotel in Oc. 2011 (during the peak season). The hotel staffs were very nice and room that we exchanged with our SPG points was very spacious and clean. Daily fresh fruits (we know that it's very hard for them to get the stuffs in because everything has to be "imported"), fresh chocolate/cookies. We had nice stay and enjoyed this beautiful Natioal park next to it. Lotion of this hotel is very convenient.
January 11, 2012