Rated 1 out of 5 by Verified Reviewer Good hardware, poor services
Good building but you need to walk a long way from the lift to most of the rooms. And my room is 3050, which is a block away from 3051. I was almost lost here. And the room services is poor, I need to remind and ask for the standard services.
December 13, 2011
Rated 3 out of 5 by Hujo English TV channel was not available
First off, the hotel has a great view and nice facilities.
The negative side would be, the room air conditioning is not cold and it will get noisy when it turns up to high fan speed.
English TV channel such as HBO, discovery and others, as I recalled the channel number between 18-24 were not available on 05 Aug around 3pm. I tried to call room services for assistance but to no avail. The responsiveness needs improvements.
It would suggest, Sheraton hotel to place some outdoor laid back seats on the beach.
August 7, 2016
Rated 4 out of 5 by Aroh78 Nice location with big comfy rooms
The location is very nicely located just about 15 mins away from the city, and the beach is just a few steps away from the rooms. The room view I've got was not that good although I requested for a best view room, but the upgrade was a really welcoming gesture in staying loyal to SPG.
Room amenities are very good, nice comfy beds, personal balcony and the staff was polite and swift in answering request.
Pool was awesome (not just a single pool but 3 pools side-by-side). The garden was also nicely done up with walk paths and lots of greenery.
One thing to improve thou would be nice to have some transportation catered for guest to allow travelling to city and back (maybe 2 times a day would be good?).
June 24, 2015
Rated 5 out of 5 by HAIKOUDD Nice and cozy place
Some say that Haikou doesn't have any interesting things to see, but I chose to go to Haikou, and especially, Sheraton Haikou resort is not too bad. I suggess a little thing that if there is an additional notice, or separate poolside facility for dedicated traveller who likes a very quite surrounds, it would be good.
October 6, 2014
Rated 5 out of 5 by TR8man Great staff make a stay a pleasure
The staff are wonderful, always helpful and courtious. The food is excellent in quality though I would like more choice in the menus. I was here in the record breaking typhoon that damaged the hotel, all guests were well protected and cared for during and after the event that flooded many areas of the hotel. The staff were fantastic
September 1, 2014
Rated 5 out of 5 by Hansong Nice resort to relax
Just like tropical resort which is not common in China. Good for family holiday.
August 12, 2014
Rated 5 out of 5 by macauwombat Team work after Typhoon Ramasun
Typhoon Ramasun made a tremendous destruction to Haikou city, and Sheraton Haikou is not any exceptional.
Nevertheless, I am deeply impressed by all hotel staff who had been working so hard fighting against this beast typhoon since yesterday (18 Jul 2014) and working none stop for more than 24 hrs. In fact I noticed some staff had already been in standby even one day before yesterday for preparation.
Last evening, I saw staff from different departments all sweeping the floor from everywehre and reminding hotel guest to be careful. Mid night, they are still busy cleaning up and repairing, in order to ensure we (hotel guests) are in safe and comfortable condition. This morning I even saw more people cleaning the lobby, corridor, rooms that were flooded.
Despite this is a weekend with many hotel guests checking-in, they are all working with a smile on the face too.
I am totally touched by the action and spirit of this Sheraton Haikou team.
I am sure they will keep on this altitude to serve their hotel guest anytime in any condition.
July 19, 2014
Rated 5 out of 5 by GKurdoglu Always great to be back
It feels always good to be back to Sheraton Haikou. It is like my second home.
July 9, 2014