Rated 5 out of 5 by Steven823 Most enjoyable experience ever
From the moment we entered the St. Regis, the experience was beyond our expectations. We were upgraded to a suite and assigned a butler. Thomas was so gracious, knowledgeable and caring! We had a personal celebration with shmore's and champagne at our own firepit. Having ski concerge's assisting us put our pre-warmed boots on, our skis waxwd and ready, and ski out access at Deer Valey was heavenly. Finishing a hard day of skiing with thenheated outdoor jacuzzi and an apres ski drink hit the spot. Dinner at the hotel was perfect. We cannot wait to experience this again!
March 10, 2014
Rated 5 out of 5 by Duck22 great worker personality , great facilities
Vanessa our ski concierge was fabulous , Kevin our Butler was outstanding. great schedule of activities, location for ski slope and service for skiing excellent. St regis transportation to town was on time , most car staff excellent. THE CONTRACTED AIRPORT service was average which was arranged by the St Regis. Cleaning service excellent for all days but one, lady left her cleaning supplies on our towels.. Stay overall excellent.
March 8, 2014
Rated 5 out of 5 by 708JB The St Regis Ski Assistance is 5 Stars
Vanessa Taylor was very attentive to all details of that operations. She made sure her staff took care of everyone and if not she did it herself. Her leadership Quality and customer service stood out the week I was there.
I would recommend adding another eatery to the St Regis. We ate at the C&G and in the bar but was looking for more of a Bisto option. Really after a week you get tired of eating breakfast and dinner in the same setting. Thanks The Lavigne Family
March 7, 2014
Rated 5 out of 5 by Kthomas3 Charging for internet is ridiculous
A hotel room that's runs $400+ per night should include internet. Charging $8 a day diminishes the full service image of the resort and is clearly unnecessary. Makes you look cheap.
January 12, 2014
Rated 4 out of 5 by CFeen Great Hotel, Dining needs improvement
Let me first say that this hotel is great. The rooms are stellar, the service impeccable, and the amenities and little “extra’s” that you receive rival any SPG hotel that you will travel to. Our rooms were serviced multiple times during the day and the help and attitude of the employee’s we interacted with was spectacular. As a hotel, this really is one of the best in the United States.
However, there are issues. Less importantly are the athletic facilities. Basically what they term the “fitness center” is a not much more than a hallway that leads you to the pool. Yes, there are better and more machines than you would typically find at a normal hotel; however, at (what is considered) the pinnacle of SPG properties a more complete athletic club would be nice.
Nevertheless the biggest issue my family found with this hotel was the J&G bar and restaurant. At the bar, our appetizers were initially forgotten twice when we ordered on two separate days. The real issues though we found at the J&G Grill. On one night it took a half hour for our dessert to be served, incorrectly, and during our second night (Christmas dinner) our drinks were forgotten about and one individual in our party got their meal served incorrectly again. Moreover, for the price (around $650 including tip for a group of five) the portion sizes were incredibly small. We considered the food good but not stellar.
Look, we may have been picky. However, for the money our party was spending every night and specifically at this restaurant I think we have the right to expect near perfection. The restaurants here are considered to be some of the best in the state and the crown jewel of the SPG family. It should reflect these high expectations, yet this was not the case for us. Yes, there may have been a lot of stress during the Christmas season but fundamentally we have eaten at better restaurants for less. The restaurant needs to take it up a notch. With this being a consistent problem over several days, the staff is not as experienced as they should be for a restaurant of this price.
What it came down to is that the wait staff made silly mistakes. Along with everyone else at this hotel they were extremely courteous but - specifically at the restaurant - they need more experience. All restaurants should strive to attain the level of service these individuals strive to maintain but proper service needs to be backed up with proper training. The hotel should match the quality of their five star resort to, what it hopes, is its five star restaurant.
A breakdown of our review:
Room Comfort: 5/5 - You won’t find much better
Staff Met My Needs: 4/5 - All are extremely attentive and are willing to bend over backwards to meet your needs. Only because of the restaurant has this rating been brought down a star.
Room Cleanliness: 5/5 - Staff comes in at all hours of the day to make sure your room is kept top notch
Facilities met my expectations: 4/5 (needs improvement) - With the exception of the Athletic club and restaurant the hotel greatly exceeded expectations. However, I am basing this rating upon the review above. I am giving the hotel a four star rating due to the fact that these two aspects need improvement. All the other facilities were impeccable: the spa was great, pool amazing and the access to the ski slopes unmatched.
SPG Recognition: 5/5 - Voted best ski resort in the US and it shows why.
Would you recommend this hotel?: 4/5 - Definitely for the rooms and staff, thought I might look elsewhere for the food.
December 25, 2013
Rated 4 out of 5 by happy50th J&G needs some fine tuning.
When dining at a restaurant of the stature that J&G represents, one should expect to be served by servers who know ahead of time what food/drink item patrons had ordered. What became an annoying joke during our 3 visits to the restaurant was how many times the food server staff would ask "who was having what"? This is unacceptable at even a 3-star restaurant. I ended up commenting to one of the servers that he should "guess" which of the 2 items he had in his hand I had ordered, giving him a 50/50 chance of getting it correct! Please hire competent help, and avoid negative reviews like this one!
January 14, 2014
Rated 5 out of 5 by HTSP FANTASTIC! Our Favorite Hotel!
For the third year in a row, this hotel never fails to impress us. The rooms and facilities are in our opinion the best the Dear Valley area has to offer.
The spa is great, The Ski in Ski out customer service takes all the hassle out of the skiing experience. All the staff is friendly and accomodating. This Resort is 10+! Highly recommend.
February 12, 2014
Rated 4 out of 5 by Thedrake The little things that need fixing
Tissue box empty, had to wait for evening service to replace
Wake up call not delivered. I had to call the front desk to find out why? We had an early wake up 5am for a 6 am pick up. Call never made. When I finally got through to the front desk it was HUMANU HUMANH (Jackie Gleason phrase for screwing up)
January 20, 2014