Rated 5 out of 5 by wigstheome Simply Delightful Stay
I checked in with my girlfriend early evening on a Friday for a weekend stay. The valet was quick to take care of my vehicle, our bags were whisked off to our room, and we were escorted into the hotel to check in. We were offered and enjoyed a glass of champagne while everything was finished, and were upgraded to an Ocean Front Suite (1701). The suite was large, spacious, and very comfortable, with two separate balconies overlooking the ocean. Our butler took care of making a last minute reservation at J&G Grill, which turned out to be very good (how can you go wrong with black truffle pizza ). Complimentary coffee and tea service was delivered promptly the next two mornings, and room service breakfast was very well prepared. The fitness center was very well outfitted for a hotel gym. Service at the pool and on the beach was excellent, as frankly was all service throughout the weekend. The hotel provided a late checkout on Sunday, and everything was in order upon departure. Simply said, a delightful stay and experience.
February 12, 2015
Rated 5 out of 5 by DrHollyCD Wonderful Stay!
Dear St. Regis Bal Harbor,
This was our second stay at your resort and we had such an amazing time! We had the best Valentine's Day ever. From the excellent customer service, the BEAUTIFUL pool and beach area, and a stunning beach view from our room, we can't wait to return! From the moment we checked in, we felt so special and thank you for everything. We had breakfast every morning in our room on our patio overlooking the ocean view and we had lunch every day poolside with your friendly and helpful staff. Alejandra in butler services was so kind throughout our stay and helped us so much! The concierge services including the car service were amazing as well with their recommendations and advice. Aris at the front desk was also so kind upon our checkout. The spa and spa services were simply amazing! We can't wait to return to your beautiful resort! Thank you!!
February 23, 2015
Rated 5 out of 5 by Taylor91011 Perfection
We had a perfect stay at the St. Regis Bal Harbour. This property is clearly deserving of it's five diamond status. The reception provided for a warm welcoming which set the mood for the rest of our stay. SPG member recognition is certainly not forgotten here. All in all, this St. Regis exceeds the standard of the brand while still accommodating elite members (that means a lot to a veteran traveler.) Additionally, the location of this property is ideal for those who wish to visit the Bal Harbour Shops. We look forward to our return, cheers!
August 17, 2014
Rated 2 out of 5 by nikkie34 disapointed
i came to hotel with high hopes and i left feeling ripped off just for starters my car was misplaced for 3 times i needed to wait 45 min each time complete waste of time next the drapes by the a/c vent was full of dust i am srill coughing for a five star hotel this is maddness . room service needs help they told me they are bringing down extra soap asked for.......50 min later i called to find out were they are they said oh sorry we ran out of the bubble making soap nuts very unsatisfied
February 13, 2015
Rated 5 out of 5 by jordan2008 the best by far
Excellent hotel and wonderful staff
February 22, 2015
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 3 out of 5 by Skeezicks A lot of bugs
We stayed here in March 2012. we paid a premium rate for an upscale stay for 4 days. this hotel has a lot of bugs to work out. The doors are mal aligned and do not shut so therefore don't lock. Our patio door remained open our entire stay. Housekeeping was very late in making up rooms sometimes turndown was ready and we still were not made up in spite of several calls to housekeeping. Construction on the adjacent tower prohibited us from enjoying our terrace, which was the nicest feature. I chatted with the front desk staff who empathized and apologized they offered to credit my spg account 35000 pts , guess what! No credit yet. There are a lot of bugs to work out here before a room is worth 750 or more per night.
June 17, 2012
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012