Rated 1 out of 5 by Amin This hotel old and dusty
Old and dusty room, very poor quality of service and room make up.
May 20, 2015
Rated 1 out of 5 by Danberg Serious Integrity issue
We spent 3 days at this property to celebrate an anniversary and birthday and despite the series of let down with numerous issues, it is the integrity of most of the staff we dealt with t the hotel was most disappointing. They will promise everything and will do nothing! Before arrival I was promised one of the best suites at the property as I am a "platinum member celebrating a special occasion". I used my suite upgrade credits and was "upgraded" into one of the worst "suites" I have seen - the beds were most uncomfortable (2 highly uncomfortable separate single beds placed and sold as king!) . The response from one of the duty managers was " Im so sorry theres been a mistake - we will arrange a room change immediately and as it is a special occassion we will arrange a surprise. Surprise indeed! Nothing was done - no room change. The matter was totally ignored. Never mind, but nothing much in the room works. The safe, for example, did not work and they promised a replacement - it as finally exchanged/repaired on the last day of our stay. The air conditioning did not work, the keys did not work numerous times, the water kettle were dangerously flaking plastic bits which was finally changed for a metal one which flaked rust! Upon check out, the duty manger, anthony, apologised profusely and offered 15000 spg points to my account. It didnt happen of course. I asked my secretary to call the property to follow up on that and another duty manager insisted that they will do it within a few days and if it is not done, they will credit double the promised points! More lies as its been more than 2 weeks since I checked out of the property. Poor service is one thing, but integrity and empty promises can really destroy a property and the GM of such a property should take responsibility for developing such a culture at the Westin Vendome. What a waste of a fine property...
May 16, 2015
Rated 5 out of 5 by Midge6615 Recent stay
My daughter and I stayed at the Westin Vendome for 8 nights and had a wonderful experience. Everything was perfect. We loved location, our room was lovely, food and wine, excellent.....everything except for one thing - the Concierge staff. All of the gentlemen were extremely arrogant and rude. They certainly acted as if they were doing a large favor just by speaking to us. Very disappointing.
May 11, 2015
Rated 5 out of 5 by HectorPupo Hotel is in the center of the city
The hotel's locale is within walking distance to the majority of the sites, such as The Louvre, Eifel Tower, Notre Dame Cathedral and many other attractions. The staff is courteous and helpful.
May 7, 2015
Rated 4 out of 5 by yuko18 At first it was bad
Air conditioning failure. Did not rest is carried out after the check-in construction work
And lent me a heater, but it was cold
After the room the next day change it was comfortable spend
Also we would like to use
May 4, 2015
Rated 5 out of 5 by Nicki27 Great hotel!
We stayed for five nights at the Westin Paris. Everything was excellent, family package, huge and very clean rooms, superb breakfast and extremely friendly staff! The hotel is also in a very central location. We will come back!
May 3, 2015
Rated 4 out of 5 by Trical09 Gorgeous Hotel, Bad Internet
The hotel is stunning, both inside and out. The rooms are well-furnished and comfortable. The staff is incredible. I was upgraded to a room with a balcony overlooking the Louvre and the Eiffel Tower - absolutely out of control. But the internet was awful. It was very unreliable. I ended up using the lobby internet, as I was on the third floor and could get the signal, as this was more consistent.
April 23, 2015
Rated 1 out of 5 by bill21 Awful!!!!
We reserved a suite and found the room to be only a modest improvement over a standard room and the furnishings not what one would expect from a luxury hotel charging premium prices.
The shower head was broken and could not be adjusted, the toilet seat was broken, the air conditioning system is grossly inadequate, and when we used the iron in the room it soiled my shirt. Would never stay here again.
April 20, 2015