Rated 4 out of 5 by flygrl Gorgeous Hotel Only Surpassed by Customer Service
The property is very nice and very convenient to shopping and restaurants. The staff is very accommodating and they never fail to greet you or open doors for you. The Bliss Spa on property has quality services. The crowd leans towards the 20-30 year old range so the hallways can be noisy during the night although the hotel specifically says to call the front desk if you have problems with this. The security at the front entrance during the night that only allows hotel guests to get in and checks all other individuals made me feel safe.
August 11, 2014
Rated 5 out of 5 by BMG19 Over Performed!
W Scottsdale was a gorgeous property, with attentive staff, unique atmosphere, and over all clean and comfortable. I would suggest this hotel to anyone traveling to the Phoenix/Scottsdale area.
August 14, 2014
Rated 5 out of 5 by Alfapark Great hotel
Fantastic hotel, friendly associates .
August 11, 2014
Rated 5 out of 5 by carnivore great time
excellent facility. the staff we friendly and made me feel welcome.
August 10, 2014
Rated 5 out of 5 by 21Lisa21 Customer Service was Perfect
My girl friends and I spent the weekend at The W and had the best experience! Upon arrival there was an incident where a very intoxicated man was harassing me in the lobby of the hotel, and the employees at the front dest quickly sent security over, apologized multiple times, and gave us 2 free drink tickets for the weekend. It was great to know that the employees cared about my safety and satisfaction with my stay.
All other aspects of my stay were above average as well -- great drinks, clean room, shuttle service, nice sushi restaurant, 3 minute walk to the best night life in the state, shopping across the street, great pool scene, and even yummy smelling shower gel :)
Big thanks to The W Scottsdale staff for such an awesome experience!
August 4, 2014
Rated 5 out of 5 by Mgal Great place and most staff is nice…..
The hotel is great and most of the help is great. Only issue was the downstairs bar employees were rude at first, then the server who was very nice showed up but the initial experience was met with attitude. Other than that this notel is great on all fronts.
August 8, 2014
Rated 5 out of 5 by Montey2005 Excellent accommodations
The only complaint I have is no in-room coffee but the bedding, amenities and overall facilities are top-notch.
August 7, 2014
Rated 5 out of 5 by Mike1199 Amazing Service
Everything about the visit was spectacular.
August 5, 2014