Rated 5 out of 5 by Rachelrose Enjoyed my stay
I had an amazing time. Mallory Wayne made my experience so wonderful. I will definitely be back .
August 22, 2014
Rated 4 out of 5 by Nicole1629 Lobby bar
I am a business traveller and this hotel is really for the young crowd . A social event. However Danielle who is the bar tender in the lounge lobby made sure I was not forgotten amongst the youngsters. Her service to everyone was excellent. She is a credit to Starwood.
There is a conference in October in Scottsdale. I will recommend this hotel because of Danielle
August 17, 2014
Rated 4 out of 5 by flygrl Gorgeous Hotel Only Surpassed by Customer Service
The property is very nice and very convenient to shopping and restaurants. The staff is very accommodating and they never fail to greet you or open doors for you. The Bliss Spa on property has quality services. The crowd leans towards the 20-30 year old range so the hallways can be noisy during the night although the hotel specifically says to call the front desk if you have problems with this. The security at the front entrance during the night that only allows hotel guests to get in and checks all other individuals made me feel safe.
August 11, 2014
Rated 5 out of 5 by BMG19 Over Performed!
W Scottsdale was a gorgeous property, with attentive staff, unique atmosphere, and over all clean and comfortable. I would suggest this hotel to anyone traveling to the Phoenix/Scottsdale area.
August 14, 2014
Rated 5 out of 5 by 21Lisa21 Customer Service was Perfect
My girl friends and I spent the weekend at The W and had the best experience! Upon arrival there was an incident where a very intoxicated man was harassing me in the lobby of the hotel, and the employees at the front dest quickly sent security over, apologized multiple times, and gave us 2 free drink tickets for the weekend. It was great to know that the employees cared about my safety and satisfaction with my stay.
All other aspects of my stay were above average as well -- great drinks, clean room, shuttle service, nice sushi restaurant, 3 minute walk to the best night life in the state, shopping across the street, great pool scene, and even yummy smelling shower gel :)
Big thanks to The W Scottsdale staff for such an awesome experience!
August 4, 2014
Rated 2 out of 5 by gaberock Romantic Evening NOT achieved
My wife and I recently stayed there on the Saturday before Valentine's day. Understanding that pricing would be at a premium, I was okay with spending a little more based on what I understood to what I was looking for. I originally booked a spa suite, which had the advertised a spa soak tub, 1 of 2 things my wife and I wanted. When we checked in, we were given keys to a standard corner suite...which is not what we reserved. We called the front desk and explained our reservation and were immediately upgraded to the WOW suite, the largest on property. I asked if the tub was big enough for two and the front desk said yes. We moved to the room (even offered help with luggage, unnecessary but appreciated) and it was indeed huge. Kind of modern/Austin Powers, I'm sure it catered to the young/hip crowd. We walked into the bathroom and saw that it was huge...but the tub was not big enough for two, comfortably anyway. I get it that Jacuzzi/Whirlpools are a premium, but if a person asks if two can fit comfortably I would have expected an honest answer, especially for the price we paid regardless if we were upgraded.
Fast forward to dinner at Roku: really good but expect to pay premium prices. Again a place for the cool hip crowd, but I was under the impression from the hotel website that the dress code was a bit more upscale. That was quickly put to rest with the frat boy uniform for "nice" (untucked collared shirt, jeans, wearing a nice watch that dangles on the wrist like a bangle on a girl, and square toed shoes from the 1900s. But I digress).
We went back to the room to relax and were greeted by the room services I ordered: rose petals, champagne, and strawberries with chocolate. They were excellent, and my wife and I tried to take as good of a bath together as we could. The in-room stereo system worked well with my iPhone, so we relaxed. The music from the outside pool bar, which was NOT explained to us, started to get louder. We turned on the TV to wind down, which drowned out the noise from outside for a little while. To make this short(ish), here's were the problems started:
1. The "Blackout" option on the drapes system is a fat lie. Tons of ambient light from the pool bar and outside our windows crept in the room, I had to turn off all electronics to get it actually closer to black, and then realized it was impossible because the window that was above tub was letting in light and the modern bathroom had no door to close out the light. Bottom line is that there was too much light for a supposed premium room.
2. The bed was too soft. I know this is a preference, but if you like firm beds/pillows you will not like this bed at all. My wife said it was like sleeping on cotton candy.
3. The A/C system only shut off for about 10 minutes at a time. And when it was on for the other 15-20 minutes, imagine trying to sleep while the humming of a microwave is on. Not relaxing at all.
4. The WOW suite is also the handicapped-friendly room. Tons of room, of which they will try and sell you as a premium, seems unnecessary unless you were handicapped. For example, the rain shower and adjoining bathroom were huge, but the tub was small in comparison. Doesn't make sense until we looked at it from the handicapped point. If we got the spa suite like we wanted with the bigger tub as originally reserved, that would have been nicer.
5. The pool bar scene was happening until 2 in the morning. If that was explained to us when we moved, we would have requested a different room on the other side of the property.
6. Parking is $50 (per night?) for A GUEST OF THE HOTEL. That's just ludicrous.
Normally our treat to ourselves is to order room service, but because of the very poor sleeping conditions we just packed up and ate at Denny's instead. Bottom line is that my attempt at having a romantic getaway with a large tub and quality sleeping conditions (2 of 2 things we were looking for) sorely lacked at this hotel. If we were looking for a place to party and hang with our friends, this would be an awesome location. But a little information on the true nature of noise and light management in the rooms would have been nice. The staff was super friendly and seemed happy to assist us. But we couldn't ask them to keep things down, so there was no point in trying to bring this up. My wife and I rarely get to have these types of nights out, and I wish I would have looked for a resort instead which placed intimacy/light & sound management over the "social" ammenities. What we wanted to a great memory ended up being just a memory of poor planning and regret in not asking the questions important to us. If you're looking to party, this would be a great place in Scottsdale. But couples looking for romance between just the two of them should look elsewhere.
Room Tip: If offered a Wow Suite (#459), be aware that the room has a balcony that overlooks the pool bar and will be loud until 2AM. And that the "Blackout" option on the drapes is minimal at best, lots of ambient light in and out of the room.
February 13, 2012
Rated 3 out of 5 by SMF426 too cool to be cool
the hotel is icy and not really welcoming
the limited outdoor space that is not in the sun, plus rooms with parking lot views make this a really weird Scottsdale choice.
the rooms are not good for business as the hookups for computers etc are not easy to access, the open bathroom areas unappealing and frankly just weird. As for the front desk folk, they are too cool themselves to be truly welcoming. I tried it twice and not sure I would go back,
February 3, 2012
Rated 5 out of 5 by Alfapark Great hotel
Fantastic hotel, friendly associates .
August 11, 2014