Rated 3.1 out of 5 by 56
reviewers.
Rated 3 out of 5 by Auag 地理位置优越，设施一般。
正如酒店的年份，服务员都是老员工，让人感慨时间的匆匆。但是设施实在太旧了，应该考虑重新装修，可能装修影响生意吧。。。。
地理位置很好。去机场方便
June 14, 2013
Rated 5 out of 5 by Qaqa 这家酒店很有特色
这家酒店很有特色.我很喜欢。我推荐这家酒店。房间很干净。
June 12, 2013
Rated 3 out of 5 by GCSH 豪华房实在不值这个价
一共住了两晚，第一晚是通过旅行社订到的豪华房，房间小，设施陈旧，电视机甚至还是很老巨型的显像管的那种，因为是预付费的，无法取消和更改。第二晚果断升级到行政楼层，各方面就好多了。但还是觉得不值。
May 31, 2013
Rated 2 out of 5 by dellerpon スタッフが最悪
とにかく、チェックインから躓いた･･･
到着予定時刻14時と連絡してたが、部屋の用意ができていないとのこと。
15時には用意できると言われたが、結局17時になった。
その間、お詫びもない。
部屋は古くさく、狭いし、団体専用のホテルかと思わせる内容であった。
ただひとつ、良かったのはラウンジだった。
二度と泊ることはないだろう。
March 20, 2012
Rated 4 out of 5 by Cuetip Nice hotel in good location
My 3rd time back at this hotel. This is a nice hotel in good location nearby subway and restaurants. Staff and service is excellent. The TV is old and needs upgrading to the new flat screens. Also there is no wireless internet in the room which is almost a must in todays world...how do you plug a wired internet cable into an ipad? Nevertheless I had another wonderful stay.
April 28, 2013
Rated 2 out of 5 和其他喜来登酒店比差距太大
总体服务和设施管理，都差距太大，急需改进。
1. 内部设施陈旧，有的水龙头松动，网络连不上， 家具、电视都快淘汰了，和房价严重不匹配。
2. 前台服务速度慢，人手之间缺乏团队配合，入住和退房花时间。
3. 白金卡会员的欢迎水果也没有，打电话问居然回答没有这个内容（我住过的喜来登酒店目前仅此一家出现此事）。
4. 很多住过的喜达屋酒店都会发邮件来欢迎反馈，唯独我有意见的这家想反馈，却没有邮件发给我。只好评论写在这里。
February 22, 2012
Rated 1 out of 5 by tintin Probably the worst Sheraton in the world
Poor Service and Attitude
As a Platinum member I spoke to the Sales as I wasplan to be a long staying guest for 3 months planning to stay at the hotel for 2-3 months and would like to request for upgrade not to the suite rooms but their renovated cleaner rooms with WIFI. William the Sales Manager rudely refused and said there is no way that Platinum would be upgraded to the Elite floors unless they pay for it.
The non elite floors rooms are old even for the suite rooms with old dirty carpets and old room smell. There is internet but not wifi, unless you pay deposit and get a modem from business center. The front desk does not recognise gold or platinum member and one has to wait on line easily for average of 20 minutes and they will service others and ignore the platinum line and worse still, non members use that line too. Many of the front desk staff tends to be rude and takes a long time to process check in or check out. often having more than one staff to attend one customer. This HOTEL in general is not Starwood member friendly and is only interest regular guest paying full amount. The only good thing is its location. if you are thinking to relax at the pool - think again...the swimming pool is probably the most unhygienic pool I have ever seen. It looks like a sunken TITANIC. it is rusted and no water cleaning system. just a huge rusted pool of potential germs filled water. Its about time the Starwood management look into this hotel. It is a shame to the name of Starwood. Heard it was a first class hotel 30 years ago... guess, they have not done anything to upgrade since then and still hold on to the snobbish attitudes from front desk. If I were to rate this hotel, it would be a minus and not even zero, having visited Starwood hotels all over the world.
May 21, 2013
Rated 1 out of 5 by Eric 服务员差异太大
入住几次都感觉前台和行政酒廊的年轻服务员态度都非常好 但几个四五十岁左右的服务员态度非常差劲 热情是不要奢望了 他们的笑脸是留给老外的 国人不是他们的服务对象
May 14, 2013