Rated 5 out of 5 by Oscar9777 Great Wall Sheraton Hotel: Under promise and over deliver
The hotel surprised me positively with every single thing. From check in, timeliness, adhering promptly to requests, personalized service, etc. Rooms had a great view of Beijing, the SPG dining room was a pleasure to enjoy breakfast in, the front office executed every request first time right, and on time. It was a great experience which few hotels will be able to match. There location is great and central. I will without doubt recommend this hotel to anyone and I already have friends who wants to go to Beijing next year so guess where they will be staying. Really well done and thank you for the effort from the general management and front office management.
13 avril 2014
Rated 5 out of 5 by EricVonRot This hotel has a GREAT band
On business trip in April 2014 over the Qing Ming holiday weekend and stayed in Great Wall Sheraton once again (it is my home in Beijing).
A Beijing subway station is very close by and provides great access to all of Beijing as you can get anywhere in the city for just 2 RMB! The traffic can oftentimes clog the streets and highways, so I use the subway a lot, saving time and money. ( Guess I hate sitting in taxis stuck in traffic in any city).
I was on Exec floor and it is worth the extra with lounge access for breakfast, evening drinks/snacks and internet access included. Wonderful staff there (Hi Celia!) will help with any needs you may have.
I loved hanging out in the Atrium bar in the evenings - the drinks are a little expensive - but hey, we are in the Sheraton, right? So here is the Great Wall Sheraton's "little secret"...it may even by Beijing's little secret...6 nights a week there is a simply outstanding resident band called "The Stagelights", who will play/sing cover versions of just about any song you care to ask them. I have traveled the world for more years than I care to admit [ :-) ], so I have seen many forms of alleged "hotel entertainment", some good, some not so much - these 4 lovely people never ever (!) fail to impress - not only with their considerable talents but with their genuine sense of humility and proud dedication to their craft, whether the bar has a few seats filled or is empty. To the manager of the GW Sheraton - while it's none of my business, I have to say this - a band like the "Stagelights" should be playing to a busy bar every night; especially a bar within an iconic brand like The Sheraton - you need to better promote the bar! Call me if you need some suggestions; I'm in marketing. And I'm not kidding. I will be back. Ciao, Eric.
9 avril 2014
Rated 5 out of 5 by CKC1 Excellent Staff Professionalism
I left some money in my laundry while they were being sent out for washing. The housekeeping staff found them and contacted me immediately. Money was return fully intact !
22 mars 2014
Rated 5 out of 5 by Huafeng 5 star service
It is the best SPG hotel among those I have stayed across United States, Canada and China.
Firstly, I like the excellent service here: the baggage delivery to the room, baggage storage within 30 days of guest leave, beverage zone at 17th floor. More importantly, the front desk ladies were very patient to address my questions and concerns, they have even provided the solution smartly. I appreciate such professionalism.
Secondly, I like the view from my room, it gave me much chance to stay around the big window and see the changes made in the past in this beautiful city. The first thing my 2 kids in the morning to do is to watch the buildings, sunrise and the moving cars/bus on the avenues. Surprisingly, the room is pretty quite and we can't hear the noise outside although this hotel is next to one of the heaviest traffic roads in Beijing.
I am very satisfied with the hotel and would definitely stay here in the future, furthermore, I would strongly recommend my friends and colleagues to visit.
9 mars 2013
Rated 5 out of 5 by Jaylee27 about the TV system
i think great wall sheraton hotel is almost excellent, but maybe just only one thing could not be satisfied, it s TV. I wish this hotel could equip new flat TV when i stay again next time.
24 février 2013
Rated 5 out of 5 by kli0603 Better than expected
I read the following comments before I booked one night there, so I didn't expect too much.
But after the stay, I think it's either the following comments are too mean or this hotel just finished a renovation, because the room turned out super nice (better than the LAX one I stayed last summer I would say).
The staff were also nice and helpful. But I didn't get the chance to use any other facility though.
4 juin 2012
Rated 4 out of 5 by mikefll 4 night stay
Overall its a good Sheraton hotel, but does need a update. TV's need to be updated to flat screens. Pool needs updating. Carpets need updating. Sheraton private Car service to/from airport is over priced, take a cab for around 75 cny. Close walking distance to subway, around 5-8 min walk. Around 20-25 min walk to mall area and nightlife or you can take subway. We stayed on the 13th floor and had access to the club lounge on 17th floor for happy hr. Happy hr was 4-7 and had small selection of drinks and snack food. We were here for 4 nights and the snack food was much the same every night which got old. Breakfast in the morning was really good. Staff response to guest services was excellent. We booked a 1 day Beijing great wall tour from hotel, it was very good. For point value redeemed I think it was a great choice for Beijing.
12 novembre 2013
Rated 4 out of 5 by Cuetip Nice hotel in good location
My 3rd time back at this hotel. This is a nice hotel in good location nearby subway and restaurants. Staff and service is excellent. The TV is old and needs upgrading to the new flat screens. Also there is no wireless internet in the room which is almost a must in todays world...how do you plug a wired internet cable into an ipad? Nevertheless I had another wonderful stay.
28 avril 2013