Rated 4 out of 5 by Rude13 enjoyable stay with some setbacks
booked two rooms for my mother and myself. got one upgrade with connecting rooms. Zhe minibsr in one of the rooms was not functional and despite my mentionning it never fixed. Front desk was helpfull with extending my Moms booking and letting her keep the upgraded room. That was really appreciated.
September 2, 2014
Rated 5 out of 5 by Jer88 Business Travel - Exceeds Expectations
I have stayed at this particular Westin numerous times on business, and my expectations are continually exceeded with each and every stay. Manager Kieran and staff are always welcoming and attentive to every need. The staff go out of their way to make you feel welcome, often greeting you by name. I strongly recommend this hotel should your travels bring you to the Northern Virginia area.
September 1, 2014
Rated 5 out of 5 by ImTheMoFo Everything was Great at the Westin at Reston
Excellent in every way! The staff and accommodations was great. The hotel was clean ans had a wonderful fragrance throughout. Very pet friendly! A#1 in my book.
August 30, 2014
Rated 4 out of 5 by jechho Nice stay
Nice business hotel, usually reasonable rates. Got a nice platinum upgrade to a suite, however it was a let down that all the suites (supposedly) face the highway. Next time I will downgrade to a jr suite facing the interior.
Free self parking a plus.
It was a bit confusion regarding what the platinum breakfast covered, but in the end we got coffee+ juice+ 1 entre, and we were happy with that.
August 20, 2014
Rated 5 out of 5 by jwrighting Always the same
Friendly front desk/reception group, ALWAYS being asked if I need help (heck I'm only 56), great restaurant and the facilities are great. But the best part is the staff
August 21, 2014
Rated 2 out of 5 by TESSbaby Needs improvement
Upon check in, No one at SPG desk. During check in ,agent interrupted x3 to take room service order. Chose room Service for dinner, order process interrupted x2 to check someone in.Requested no onions, got onions. Ordered beer, no beer opener Glasses dirty, asked for mixed fruit bowl, got bowl of strawberries. Breakfast. , service poor and slow
August 19, 2014
Rated 3 out of 5 by Buzz1200 Good place to Stay
The television did not work, but was repaired quickly.
Plastic bag liner for ice bucket provided once in 4 days.
Front desk operators friendly.
August 19, 2014
Rated 4 out of 5 by SR1222 Great stay...for the most part.
My bf and I enjoyed a nice weekend getaway in Reston to visit a few friends and (mostly) everything about our stay was great - nice size room, the Heavenly bed and bath were perfect, big flat screen tv, decent view from room. However, on the first day, after spilling a sugary beverage on the sheets, I called downstairs to ask for clean ones. The woman at the front desk questioned why I needed new sheets - claiming to make sure our room hadn't been overlooked during cleaning. Maybe it's just me, but I imagine I would have said something along the lines of "my room hasn't been cleaned" as opposed to "may I have clean sheets?" But anyway, after I asked if it would be a problem, she said no and that they would be up shortly. Immediately following the phone conversation we stepped out for a late dinner only to come back to the clean sheets sitting on a corner chair for us to replace ourselves. I'm not familiar with this hotel's housekeeping policy, but from my experience, housekeeping is generally available until 10pm. Seeing as how I had called the front desk before 9pm, I was not sure why they had not changed them. Compared to the rest of our stay, the incident was minor but did annoy me for about 10 mins. Would still recommend this location.
August 14, 2014