Rated 4 out of 5 by sal623 Accommodations are amazing!
the room and the facilities were amazing! the staff was so courteous and the guys that help you on the property were friendly and just over the top to make your stay pleasurable.
The only thing that was a disappointment was the food. the service is the Fern restaurant was poor; the steak was overdone and the server never even came back to see if the food was prepared correctly.
other than that, the place was amazing.
April 14, 2014
Rated 5 out of 5 by chels33 Loved everything about our stay
The St. Regis Bahia Beach was first class in every aspect. The property was beautiful - between the pool, private beach and luxurious rooms everything onsite made us feel relaxed and pampered. Everyone on the staff was extremely friendly and helpful. The food at Fern was especially delicious!
April 14, 2014
Rated 3 out of 5 by Baldy013 Not for couples!
This is a great place if you have kids. But if you are a couple looking for a getaway, this is not for you. There are little kids running around making noise in every area of the resort. When we asked whether there is any area designated for adults, we were told to go sit on the lawn! They need to designate an area of the (large) pool for adults as other couples felt the same way. Also, when we needed to shower after our checkout, they sent us all the way to a sister resort to use their facilities, rather than let us use the showers in the spa (despite us paying a high daily "resort charge"). Overall not entirely worthy of st regis name. I do recommend the tennis instructor - he is great!
March 25, 2014
Rated 4 out of 5 by Gold2013 Superb facility; staff quality fluctuates
hotel is maintained impeccibly; high end restaurants are well staffed with professional help; pool restaurant staff is spotty and service is painfully slow at times; same true with breakfast staff; room service needs vast improvement as does turndown serivce. the overall facility is one of the best in Puerto Rico. But for the weakness in the training of some of the staff, the Hotel would qualify as a perfect Five Star. No SPG recognition.
March 24, 2014
Rated 5 out of 5 by Newyorkcouple Luxury and Relaxation in a Beautiful Setting
Our vacation started with a wonderful greeting from Liza at the front desk who welcomed us back as it was our 4th visit to this wonderful resort!
My husband and I love that the hotel is intimate but has all of the luxurious service you expect at a St. Regis hotel.We dined each night at the Fern restaurant (a Jean-Georges!) and the food/service is excellent. The servers are knowledgeable about the food and so warm and personable. The pool staff is also so friendly and accommodating! We can't wait to return!
April 5, 2014
Rated 5 out of 5 by gaywyn1 Wonderful Hotel
Beautiful Hotel. Staff was very accommodating to our needs. Several staff, Robert and Jose at Fern for breakfast were wonderful. Jeff also went above and beyond to make our stay fabulous. Joselle also was terrific!
April 6, 2014
Rated 5 out of 5 by SPGTraveler Fabulous Hotel
This is an absolutely fabulous hotel, and I have been back five times now. From the minute you arrive, it feels like you have entered a tropical paradise. The staff are friendly and courteous, they make you feel at home. My only two criticisms from this trip are: (1) the mini-fridge was not complete cleaned from the previous guest and (2) poolside drink service continues to be slow. Even with these two items, I'd highly recommend this hotel for your next tropical vacation. It is one of my favorite SPG properties.
March 31, 2014
Rated 1 out of 5 by Fran This Hotel Needs More Lounge Chairs & / Or Another Pool
When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!!
January 23, 2013