Rated 5 out of 5 by VRFR Excellent stay
I stayed for two nights and the experience was awesome. I love it. Beginning with smile from Lisa at the frontdesk you will know that your stay will be perfect. The service from everyone that work there is great in special of Alexis (bellman), Naomi and Adela (frontdesk), Cesar (bellman) and Peter from Molasses Rest. The hostess from Molasses made sure that our Dinner was the best with the celebration of my wife birthday. My kids enjoyed there stay at this beautiful property and the pool. I would recommend this property to everyone. Thank you for a wonderful experience.
October 14, 2014
Rated 5 out of 5 by UptownPradaG Amazing Vacation
I came into this stay with a lot of expectations. Thankfully, the facilities and staff far exceeded those expectations. While I don't see it appropriate to name names, the receiving bell staff, the pool waitstaff and the spa staff were amazing. They remembered our names, they assisted with directions and recommendations outside of the resort when asked, and they did so with a smile and a genuine interest in our happiness.
The only drawback to the stay, for me, was the food. It did not meet the same overwhelming excellence of the staff and the facilities. While it was not bad, it was not great either.
October 9, 2014
Rated 5 out of 5 by Rick1011 The perfect getaway
The hotel was amazing. The staff was very professional and accommodating. The restaurants and spa were excellent. Sitting poolside and on the beach was very relaxing, the pool and beach staff were attentive to all of our needs.
October 16, 2014
Rated 5 out of 5 by lvm2014 Beautiful hotel and grounds
October 15, 2014
Rated 1 out of 5 by Fran This Hotel Needs More Lounge Chairs & / Or Another Pool
When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!!
January 23, 2013
Rated 4 out of 5 by Nicolas66 Wonderful property except for the beach
I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc.
December 9, 2011
Rated 5 out of 5 by Marcos13 St. Regis Bahia Beach Resot
This Hotel has great feature, excellent service, and a great location. The Bahia beach is beautiful well kept and the surroundings of the Hotel are like the El Yunque rain forest close by.
October 6, 2014
Rated 2 out of 5 by Traveler007 Service work required.
The location of the property is beautiful but the service needs great improvement. The staff is generally slow or nonexistent. With the exception of Jesus and Braulie at the Molasses Restaurant and Kathy at the Fern, the staff was underwhelming. The above mentioned individuals were wonderful . The property needs maintenance and there are not enough employees to service the guests. No guest carts to take guests from the Plantation House to various on property locations. I would not return to this property or recommend it.
April 8, 2013