Rated 5 out of 5 by Mikus1228 As expected for a 5 star resort
Overall experience is excellent. The facilities are all very good except once no water half way of my shower. But staff tried to fix it ASAP. I suppose Fiji people are just genuinely so nice, which makes the stay very pleasant and welcome. It's the people makes us feel the whole stay is a joy.
One thing to mention is that the fence on the second story is not safe. It's just like a showcase but no protection. Not just my room but looking around they r all the same. And my door is almost falling down coz one hinge is falling off. I can't be bothered to say anything. Just for the sake of children in the future, the fence should be fixed properly.
After all, I enjoyed my Fiji holiday thoroughly. And Westin is part of it!
August 14, 2013
Rated 5 out of 5 by arrobbo Best on the island
Staff made our stay great, it would be nice to have more light in the eooms as they are quite dark also a pillow menu is required as the staff could not understand the request for firm/foam pillow and the down pillows do not offer support. Beds are lovely, restraints nice ROTC. Overall would rate high.
August 8, 2013
Rated 4 out of 5 by MCMNG Clarify your needs
Each staff member should aware their customers with least expectation and do the best for them. The guests should feel like home when they visit resorts. They want to be relax and be served and not trying to solve problem themselves. Hotel like Westin should be trouble free.
August 6, 2013
Rated 5 out of 5 by Bakesy No Regrets
It accommodated our little family of four perfectly allowing the kids to have a swim while mum and dad could enjoy the facilities and also keep an eye on them. The service and the people are outstandingly helpful and friendly. Great food at the steak house and great evening entertainment and drinks in the meke lounge. Everything we needed from organising tours to simply getting directions. Love love loved the Westin!
August 6, 2013
Rated 3 out of 5 by Fijiholiday13 Nice but not amazing
The resort its self is lovely however many issues with staff handling requests on reception they weren't helpful and accommodating like many other resorts around the world which you would expect. For example we were staying with friends and I called in advance to ask if the rooms could be close by, when we checked in the rooms were as far away as possible (one village 1 and the other village 6- out of 6 villages). We were told they would look to move us closer on our second night and this was never done which was very disappointing.
Also from the two rooms I was in each had minor finishing issues with the bathrooms, one the water temperature didn't work, the other there was no shelf and the shower was very small and cramped.
August 6, 2013
Rated 5 out of 5 by lonely07 Its Fijian
Excellent, staff wonderful, its Fijian been going there for 22 years
August 4, 2013
Rated 5 out of 5 by Tav77 Outstanding
The Westin met all our expectations and more.
July 30, 2013
Rated 5 out of 5 by Postie61 This hotel has a wonderful relaxing ambience
We stay at the Fiji Westin every year and wouldn't stay anywhere else when in Nadi.
We always find the staff to be absolutely welcoming and unbelievably friendly.
Our room was very comfortable and the heavenly bed was exactly that! Our housekeeper Kini, was very thorough and accommodating.
With service and people like that it is no wonder we come back year after year.
July 29, 2013
Rated 2 out of 5 by Momomit poor billing. Inexperienced reception staff
We stayed in the Westin for one night with another couple, two double rooms were booked. On arrival we were told that the accommodation would have to be paid on one bill ( by the person who booked it) . Also our food and beverage bills were totally incorrect.Charges had been made on both bills for the same items. Also the bills were presented to the wrong people. As we were in a hurry to get a flight we did not realise this till afterwards.
July 29, 2013
Rated 5 out of 5 by Kimbo60 This hotel is the most typical
What a great family,couple or single traveller resort. Very Fiji atmosphere.
July 27, 2013
Rated 5 out of 5 by vinayoz VERY GOOD
We stayed in july 2013 at Westin and it was our first time with Starwood group.we really enjoyed it, the staff was very helpful and hotel itself was clean.will definitely recommend it and will come back to enjoy the hospitality.
July 24, 2013
Rated 5 out of 5 by Omar23 From the Regent to the Westin
I have had the pleasure of enjoying your friendliness and great service twice over the last 20 yrs. The good news is it got better. Keep up the great work and see you soon....issalei, a great departing song indeed
July 24, 2013
Rated 2 out of 5 by NeverAgain193 Unfijian Ghost Town
My family and I were not treated well. Felt like we were not welcome. Staff were super unfriendly. Culture at this hotel was very confusing.... Staff walking around like zombies. There was no Fijian spirit....no hearty "bula"... In fact they avoid any eye contact and communication. Facility was really good to look at but that's it....felt uncomfortable at times. Rooms were never made... Had to request everyday.
July 14, 2013
Rated 3 out of 5 by Flick13 Fiji holiday
I thought I was headed to the best holiday of my entire life. 5 star, an island, Fiji. It was ok..... Totally over priced for what it was. Worth half of what I paid. The food was great, just like I listen to at home.... but I thought I was in Fiji? The food was great - totally over priced - wasn't Fiji meant to be cheap? I wanted a shell massage, no shells, I wanted the twilight special, no special, full price, plus taxes, I could have had it for half the price at home and double the benefit! Alcohol was over the top expensive. ALl in all, a lovely place, very little Fijian just very expensive and over rated. Better of on Hamilton Island!
July 2, 2013
Rated 5 out of 5 by Simo We keep coming back
We have been to this hotel twice in the past 2 years and have just booked another week in December for New Years.
The staff are all awesome.
The staff remember us from year to year of our visits.
Francis in the meke lounge goes above and beyond for service.
Francis purchased Marshmellow from my 4 year old daughter as she asked for them everyday when we had our after dinner coffee and cake.
Penni and Sai from the concierge area always wanted to go over and above with service.
One night got off the Bula Bus with our daughter who had fallen asleep and they offered to drive us back to our room in a golf buggy.
June 29, 2013
Rated 4 out of 5 by nofrts Good hotel, sky high pricing
The hotel has good facilities and great staff, very comfortable and clean.
The food and drink prices are outrageous.
June 19, 2013
Rated 5 out of 5 by Laughingjack A wedding in Paradise
First visit to Fiji,my son was wed in the chapel at Denarua Island-perfect venue-reception on the beach-outstanding staff & service-
Could not be more impressed-wow!
Wedding Food exceptional-Happiest place on the planet .
Island cruise was a great experience-wondeful day out.
The Best Service my extended family has had anywere in our world travels
June 16, 2013
Rated 5 out of 5 by Robbie The Hotel has great features
I have just come back from a 7 day holiday at the Westin Denarau Resort and Spa Fiji, and I can honestly say it was on of the most relaxing holiday I have had in a long time!
The staff couldn't be more helpful..they are friendly and nothing is a trouble to them!
I will definitely be going back there!
June 12, 2013
Rated 4 out of 5 by Tezza11 expensive but poor accommodation
We thoroughly enjoyed Westin Hotel and Fiji except for our accommodation. We stayed in an Ocean Front Room (expensive cost) for 5 nights. We found the airconditioner which we switched on low to be extremely loud. We turned it off and wanted to put the ceiling fan on. The fan did not work and had to be replaced. We had no hot water on our last 3 nights, and also one of those nights we had NO WATER at all for 3-4 hours, having to use the toilet in the lobby area. What upset me the most was it was my wife's 40th birthday during the stay at the Westin. I was not impressed at all with the quality (or lack of)of accommodation. Upon complaining on checkout we were discounted $100 Fiji money from our bill. Considering our inconveniences throughout our stay I believed this amount was minimal at the least.
June 11, 2013
Rated 5 out of 5 by overworker Short break
Westin Denarau is in a great location, right beside two other resorts with many pool, bar,dining choices, and the marina. Gymn is well equipped and well located. Breakfast is very good, and the lunch choices range from poolside to cafes to restaurant style. Day trips are easy, with all offshore options within walking distance of hotel.
Great spot and clean and modern, served by relaxed friendly people.
June 6, 2013
Rated 4 out of 5 by Cillian2 Very pleasant
Bring black out mask (like those you get on planes) because there's no curtains (just shutters) and it's very bright.
When having drinks poolside, be sure to ensure your server is being served from the Meke Lounge rather than the Steakhouse as you will be charged more for the same drink from the Steakhouse
Bring your own conditioner, the one provided is no good
Don't be fooled by the spa... looks lovely but the water is freezing cold
Otherwise very enjoyable stay.
May 30, 2013
Rated 3 out of 5 by Superfish123 Ripp Off
The Westin is a great hotel except its prices in particular the steak house are unreasonable and a rip off. Further to this the Australian manager is rude and arrogant. The Fijian staff are great and can't be faulted. The staff if the general store however are extremely rude and the fact you pay $13 Fijian for a packed of red rock chips is a disgrace. I don't mind paying fair and reasonable prices but not being priced gouged because I am staying in an island resort. I complained and asked to speak to the general manager who apparently was to busy with travel agents escorting them around to discuss my issues.
May 30, 2013
Rated 5 out of 5 by Penndo Well worth visiting Westin!
We are just back from a short trip to Fiji. We stayed at the Westin Denarau and would highly recommend it - breakfasts were delicious, rooms were very comfortable and spotlessly maintained (we wanted to kidnap one of the cleaners and bring her home with us - but thought she might miss her family and the warm weather!!). The staff were always helpful and friendly. It was a wonderful trip in all ways.
May 28, 2013
Rated 1 out of 5 by Tom38 A bit dissapointing
Room was garden view. Arrived to find no towels at pool, rude service, made us get towels from our room hotel. Brought meal voucher prior to arrival, which was confirmed on check in, but no record at resturant, made us go back to room and find it, all on my wifes 40th Birthday dinner. very unhelpful and rude. dirty fork on table for dinner. Walls paper thin, couldnt sleep with neighbours noise, staff reluctant to put bus tickets on room, preferred cash all the time, the staff where the biggest dissapointment, appart from one on reception they we all very non engaging and did not make you feel that welcome. It was a big and expensive trip for us and we left very dissapointed. Issues aired, but no one seemed that bothered.
May 26, 2013
Rated 5 out of 5 by Djmacinaz Vanaka Denarau Westin
Our stay was wonderful! From the welcome home greetingswhen we arrived to the farewell song sung by the staff at our last breakfast, we had a wonderful vacation!
May 13, 2013
Rated 5 out of 5 by sophie14 exceptional hotel and staff
the fiji people are the most welcoming and accomodating people we have ever met. The hotel was beautiful with the usual comfortable beds/pillows that the Westin is known for. The Westin suits everybody, young families/couples through to older generations. Magnificent pool area with relaxed dining options. The food was excellent in every restaurant that we visited.
May 11, 2013
Rated 5 out of 5 by Dolphin A BULA BOWL OF BENEVOLENCE
The purpose of our visit was to celebrate a family reunion and the fortieth birthday of my son.
The warmth of the Fijian Sun struggled to compete with the convivial ,culturally bound hospitality extended to our family .
All our expectations were exceeded and our needs met , with instant gratification from the moment we arrived, till our reluctant return to our Wintry home.
Indelible memories continue to linger .....Loving family bonds strengthened by the nature and nurture of the Westin Family.
May 11, 2013
Rated 5 out of 5 by kiwipete Vinaka
I would like to sincerely thank everyone at Westin a very special thank you for making my stay with you an amazing experience.
From the welcoming drums on arrival, to the farewells from the friendly staff, my holiday was exactly the de-stressing I needed.
To be addressed by name for the majority of my stay was impressive, to the invite from a staff member to attend a local rugby match in Nadi, just shows how much extra the staff put into their job.
The room was of an impeccable standard when I arrived and kept that way by the village staff throughout my stay.
The Meals were something to die for, in as much I was contemplating e-mailing home for family to get the builder in and widen the doors by 6 inches.
The entertainment in the Meke Lounge each day was extremely pleasant and varied.
Once again a very, very sincere Vinaka to all.
May 8, 2013
Rated 2 out of 5 by KeithRJ Maintenance work woke me up
Actually, I was extremely disappointed that our room was right outside an area where they were renovating, and on both Saturday morning and Sunday morning we were woken up at 8am by trucks and timber sawing. So no, it was not relaxing at all. I do not think Westin should have put any guests in those rooms. One visits Fiji for relaxation.
My "No" recommendation is based on this specific experience. Apart from that, it was a lovely hotel, even though snacks were ridiculously expensive.
May 7, 2013
Rated 4 out of 5 by Rcrichards The staff makes this hotel awesome!
This hotel was very nice. There were still a few repairs underway from the damage caused by the typhoon but nothing that really impacted my visit. The staff was exceptional! Warm, greeting, helpful and just a joy to be around. When all the repairs are complete this would be my favorite Westin.
May 5, 2013