Rated 4 out of 5 by 191
Rated 5 out of 5 by Atmalloy57 A great place for all the right reasons...
my wife and i needed a few days away from the kids so we were St. Regis bound. I grew up a few blocks from the St. Regis on 55th and Fifth and have always loved the feel of the small french/english boutique hotel with the service that only St. Regis can offer.
July 8, 2014
Rated 2 out of 5 by Lynn70 Disappointed
I have stayed I this hotel 4 times in the last 8 years and can definitely seen a drop off in the facility particularly food and beverage and waitstaff. The prices almost triple during food/wine aspen and so I would expect the service to be particularly on point . In fact I kept hearing sorry we are understaffed during the visit. I would urge you to make every attempt to keep the quality of service at the highest level as that is what keeps people satisfied and coming back
June 25, 2014
Rated 5 out of 5 by zakr57 A Splendid Experience
Aspen is a beautiful place, and our 2-day stay at the St. Regis helped make our experience "over the top."
June 28, 2014
Rated 5 out of 5 by GaryAli Great Service Overall
Our overall experience with St Regis was fantastic! There were some inconsistencies, mostly with private dinning and maid service in cleaning the room. The staff was always helpful and professional. The accommodations were excellent.
June 25, 2014
Rated 5 out of 5 by ProfEdwards Perfect!
I have never encountered a staff more gracious, accomodating or helpful than the staff at the St. Regis in Aspen. They were fabulous!
June 24, 2014
Rated 5 out of 5 by Ligia Best in Aspen
We had a wonderful time at the St. Regis during Food and Wine. Even though the hotel was busy, the staff was excellent and worked hard to meet the guests' needs. Can't wait to go back.
June 21, 2014
Rated 1 out of 5 by MarcK Extremely disappointed
I brought my family to this hotel as a special treat. I was extremely disappointed with the service and the facilities are incomplete. I wasnt told the hotel was under renovations until two days before my arrival. When I arrived at 4:30pm I was told I would need to wait for up to an hour for either of my two rooms to be ready. I had two small kids with me and we had to wait in the bar area of the hotel. After 70minutes I asked to be let in to at least 1 room and was finally able to do so. It took over 3 hrs to get the other room. The door to the room didnt close, the phone didnt work, there was no hair dryer in the room, only 1 of 3 hot tubs works, the list goes on. The staff was clearly overwhelmed and under trained. This was probably my worst Starwood experience in about 200 nights stayed in the last 18months.
December 20, 2011
Rated 5 out of 5 by cestuart Friendly atmosphere
Everyone made us feel welcome from first greeting to our sendoff. Great experience! You can tell no detail has been ignored in the staff training department.
June 10, 2014